We track and rank the best AI customer support agents built for Ecommerce businesses. Every agent below is evaluated on pricing, deployment complexity, integrations, and capability depth — so you can choose the right tool to resolve support tickets, reduce wait times, and improve CSAT in Ecommerce.
36 agents indexed· Updated September 2026
Gorgias
AI-first helpdesk built specifically for ecommerce brands on Shopify, BigCommerce, and Magento. Helpdesk from $10/mo, AI Agent billed per resolved conversation. Used by 17,000+ brands including Arc'teryx.
Fin
AI customer agent from Fin, formerly Intercom, now part of Salesforce. $0.99 per outcome, 76% average resolution rate across 12,000+ customers. Runs on any helpdesk or with Intercom.
Fin
Customer service platform combining ticketing, messenger, and Fin AI Agent. Seats $29, $85 or $132 per month billed annually ($39, $99, $139 monthly), plus $0.99 per Fin outcome.
Respond.io
AI-powered customer conversation platform unifying WhatsApp, Instagram, TikTok and more in one inbox, with autonomous AI Agents and a first-party MCP server. From $79/month billed annually (USD).
Meta's AI agent for WhatsApp, Messenger, and Instagram. Answers questions, recommends products, books appointments. Business Platform use is charged at $2.00 USD per 1M tokens as of August 1, 2026.
Freshworks
Freshworks AI support with Freddy AI Agent for autonomous resolution and Copilot agent assist. Growth $19, Pro $55, Enterprise $89 per agent/month billed annually (USD).
Dixa
European omnichannel customer service platform with Mim AI Agent and MCP support. Growth EUR 89, Ultimate EUR 139, Prime EUR 179/agent/mo. All channels native.
Zendesk
Enterprise customer service platform with AI Agents, Forethought AI, and Copilot across 1,800+ integrations. Suite plans from $55/agent/mo annual. 14-day free trial.
eesel AI
Autonomous support agents that work inside Zendesk, Freshdesk, Intercom and Gorgias. Usage pricing at $0.40 per ticket handled (USD), no platform fee, no seat charge, $50 free to start.
Kustomer
CRM-first customer service platform with Concierge autonomous AI, Envoy agent assist, and an MCP server. Unified customer timeline across all channels. Custom enterprise pricing.
Zoho
Zoho Desk customer service platform with Zia AI, an official MCP server, and chatbots. 125K+ companies. Express $7, Standard $14, Pro $23, Enterprise $40/user/mo billed annually (USD).
Robylon AI
Robylon runs AI support agents across chat, WhatsApp, email, tickets and voice, with human reviewers covering low-confidence replies. Free plan, then credit-based plans from $22.50/mo billed annually (USD).
Richpanel
AI customer service platform for ecommerce: per-agent helpdesk from $69/mo plus an autonomous AI agent at $0.20 per resolved conversation, no base fee. 30% savings and 50% automation guarantees. Annual only.
Chatbase
No-code platform for AI support agents trained on your own content, across chat, email, voice and WhatsApp. Free plan; paid plans $40-$500/mo, or from $32/mo billed yearly.
Wati
WhatsApp-first omnichannel platform with Astra AI Agents for web, WhatsApp, and voice, plus an official MCP server. Growth $59/mo, Pro $119/mo, Business $279/mo annual (USD). 16,000+ customers.
Gladly
Customer experience AI built for LTV, purpose-built for B2C retail and DTC brands. 76% AI resolution rate. Crate & Barrel, Nordstrom. Custom enterprise pricing.
Sierra
Enterprise AI agent platform with governance controls for high-stakes customer interactions. Used by ADT, SiriusXM, Sonos, WeightWatchers. FedRAMP High certified. Custom enterprise pricing.
Helpshift
AI-native player engagement platform for gaming and consumer apps with 70%+ automation rates. 500+ game studios, 2bn+ devices. Custom enterprise pricing.
Assembled
Unified WFM + AI Agents + AI Copilot platform for human agents, AI agents, and BPO vendors. MCP-enabled. Stripe, Robinhood, Etsy. AI Agents from $0.65/conversation.
CoSupport AI
AI support agent that autonomously resolves 60 to 90% of tickets across chat, email, voice, and social. Three USD models from $0.19 per resolution, $0.04 per response, or $99/mo flat. ISO 27001 certified.
Forethought AI
Enterprise AI customer support platform with multi-agent autonomous resolution across 70+ integrations including MCP. Acquired by Zendesk in 2026. Custom pricing.
Freshworks
Freshworks customer messaging platform with Freddy AI Agent for chat, WhatsApp, and social. Free for 10 agents; Growth $19, Pro $49, Enterprise $79/agent/mo annual.
Netomi
Enterprise agentic AI for CX with MCP, Knowledge Agents, and Action Agents. OpenAI blueprint. Raised $110M from Accenture, Adobe. Custom enterprise pricing.
Kommunicate
No-code AI chatbot with Voice AI, chat, and email across web, mobile, WhatsApp, Telegram, and Instagram. Starter $34/mo, Professional $167/mo billed annually (USD). 30-day free trial.
Yuma
Agentic AI platform for ecommerce with Support, Sales, Social, and Chat AI. Performance-based billing. Verified 60-89% automation. Free 30-day trial.
Tidio
Live chat, AI chatbot, and ecommerce support platform for SMBs. Lyro AI Agent resolves 67% of queries. Free tier; Starter $29/mo, Growth from $59/mo, Plus $300/mo. 300,000+ businesses.
Typewise
Swiss AI agent platform for customer service with MCP-native architecture and 200+ integrations. Starting from $1/resolution. Free trial. Chat, email, WhatsApp, social.
Trengo
WhatsApp-native omnichannel support platform with an autonomous AI Agent. Boost $341/mo (annual), Pro $569/mo; Enterprise custom. Trengo advertises up to 80% of conversations resolved automatically.
Decagon
Enterprise AI customer support platform deploying autonomous agents across voice, chat, and email. Used by Hertz, Notion, Duolingo, ClassPass. Custom enterprise pricing.
Jio Haptik
Enterprise conversational AI by Reliance Jio with Voice, Support, Sales, Booking, Lead Qualification, and Insights Agents. 500+ enterprises. Custom enterprise pricing.
Re:amaze
SMB ecommerce helpdesk with AI Agent, chatbots, and multi-brand support. Basic $29, Pro $49, Plus $69/team member/mo. AI Agent $0.85/conversation. 14-day free trial.
Kodif
Agentic CX platform for commerce with action-taking AI that executes end-to-end workflows. Updates addresses, changes subscriptions, processes returns. From $1 per conversation.
Mavenoid
AI agent purpose-built for product support, with Voice Assist, Dynamic Help Center, and Virtual Assistant. Multimodal photo, video, and voice input. Stanley Black & Decker, Husqvarna, KEF. Custom pricing.
Quiq
Enterprise agentic AI platform for customer experience with autonomous AI agents across voice, chat, SMS, and messaging. Accor Hotels, Panasonic, Terminix, Roku. Custom enterprise pricing.
Shenzhen Zhi’an Technology Co., Ltd. (深圳市知安科技有限公司)
Omnichannel AI support agent for cross-border ecommerce, answering across web chat, email and nine messaging channels, with human approval on refunds and other high-risk actions. Free plan, paid from $20/month (USD).
Zeiko AI Technologies Inc.
Zeiko runs supervised AI support agents for small teams, answering from approved sources with permission-scoped approvals and human handoff. From $15 per month (USD) billed yearly.
Based on our index, the top AI customer support agents for Ecommerce are Gorgias, Intercom Fin, Intercom. These are ranked by our editorial rating, across 36 indexed agents.
When evaluating AI customer support agents for Ecommerce, consider pricing model (free vs subscription vs usage-based), deployment difficulty, integrations with your existing stack, and whether the agent specialises in Ecommerce workflows. Every agent on this page includes structured data on all of these dimensions.
Yes — several AI customer support agents offer free or freemium plans. Use the filter pills above to narrow by pricing, or browse the full AI Customer Support Agents index.