Gorgias

Name: Gorgias
Price: 10 USD
Author: Gorgias

★4.0/ 5

by Gorgias

Editorial review

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AI-first helpdesk built specifically for ecommerce brands on Shopify, BigCommerce, Magento. Plans from $10/mo (Starter) to custom Enterprise. Used by 15,000+ DTC brands including Steve Madden and Olipop.

Gorgias is the leading customer support platform for ecommerce brands, used by 15,000+ Shopify, BigCommerce, and Magento merchants. Unlike per-seat helpdesks, Gorgias charges by ticket volume -- unlimited agents on most plans, with costs scaling based on monthly conversation count. Plans range from Starter ($10/month, 50 tickets) to Basic ($60/month, 300 tickets), Pro ($360/month, 2,000 tickets), and Advanced ($900/month, 5,000 tickets). The AI Agent is always a separate add-on -- $0.90/resolution on annual contracts, $1.00/month-to-month. Critically, AI resolutions are double-billed: each AI-resolved ticket counts toward your helpdesk ticket limit AND incurs the $0.90-$1.00 AI resolution fee. During peak periods like Black Friday, overage fees of $0.36-$0.40/ticket stack on top. Real monthly costs are typically 40-60% above the advertised plan price once AI and overages are factored in. The AI Agent can execute Shopify actions -- processing refunds, updating addresses, checking order status -- without human involvement, which is its core differentiator from general helpdesks.

Pricing

subscription · $10

Segment

smb

Setup

easy

Verified

May 2, 2026

Capabilities

ticket-resolutionautonomousintent-detectionomnichannelworkflow-buildercrm-sync

Pros & Limitations

Editorial assessment

Pros

✓Purpose-built for ecommerce with native Shopify, BigCommerce, and Magento integrations -- AI Agent can execute store actions like refund processing and order updates autonomously
✓Unlimited agent seats on most plans -- costs scale with ticket volume not headcount, making it cost-effective for large support teams compared to per-seat alternatives
✓15,000+ brand customer base with deep ecommerce workflow templates -- faster time to value for Shopify merchants than general helpdesks

Limitations

⚠AI Agent is always a separate add-on at $0.90-$1.00 per resolution AND counts as a helpdesk ticket -- double billing means actual costs are 40-60% above advertised plan prices
⚠Ticket-based pricing creates unpredictable costs during peak seasons -- a Black Friday spike can triple your monthly bill through overage fees and AI resolution charges simultaneously
⚠Purpose-built for ecommerce only -- B2B teams, SaaS companies, and multi-brand enterprises with complex SLA and escalation workflows will find the platform too narrow

Technical Details

Deployment

web

Model architectureProprietary

Avg setup time1-2 hours (Shopify connection + AI Agent configuration)

Autonomous rateAI Agent resolves approximately 26% of support tickets autonomously (Gorgias customer case studies). Charged $0.90-1.00 per automated resolution -- only counts when AI closes without human involvement.

Integrations

ShopifyBigCommerceMagentoInstagramFacebook

Security

SOC 2 Type IIGDPRHIPAACPRA