Quiq

Quiq is the enterprise agentic AI platform for customer experience, specializing in autonomous AI agents that resolve customer queries across voice, chat, SMS, web messaging, and social channels. Founded in 2015, Quiq has built a defining position in the conversational AI customer service category with particular strength in industries that need sophisticated AI resolution combined with enterprise compliance and integration depth — including retail, hospitality, financial services, and travel. Pricing is enterprise-only with no public self-serve tier. Public benchmarks place Quiq deployments in the $100,000-$500,000+ per year range depending on company size, channels, and AI conversation volume. The platform is positioned as agentic AI infrastructure rather than a traditional contact center — Quiq Studio lets enterprises build custom AI agents with knowledge bases, integrations, and conversation flows tailored to their specific business, then deploy them across channels with consistent quality. Quiq's differentiation versus Sierra, Decagon, and Intercom Fin is the enterprise agentic AI specialization combined with multi-channel consistency: rather than focusing primarily on web chat (where most AI agents have started), Quiq has invested in cross-channel agent quality so the same AI agent can handle voice, SMS, and chat with context preservation. The Quiq Studio agent-builder lets enterprises customize agents extensively, supporting specialized use cases that pre-trained category-leading AI tools handle less well. Quiq AI capabilities span autonomous resolution agents (handling end-to-end customer interactions), agent assist (AI suggestions during human agent conversations), conversational AI for outbound use cases, and AI-driven analytics. The platform integrates with Salesforce, Zendesk, ServiceNow, Microsoft Dynamics, and major commerce platforms. Quiq serves customers including Hilton, Brinker International, Loblaw, and General Mills. The platform operates under SOC 2 Type II, GDPR, HIPAA, and PCI DSS compliance.