Quiq

Quiq is the enterprise agentic AI platform for customer experience, deploying autonomous AI agents that resolve customer queries across voice, chat, SMS, web messaging, and social channels. Founded in 2015, Quiq serves leading enterprises including Accor Hotels, Panasonic, and Terminix, with documented customer outcomes including a 60% automated resolution rate at Molekule and a 67% lower cost per contact at Brinks. Pricing is enterprise-only with no public rates. Public benchmarks place Quiq deployments in the $100,000-$500,000+ per year range depending on company size, channels, and AI conversation volume. The platform positions as agentic AI infrastructure rather than a traditional contact center: Quiq AI Studio lets enterprises build custom AI agents with knowledge bases, integrations, and conversation flows tailored to their specific business, then deploy them across channels with consistent quality and enterprise guardrails. The Quiq platform has five AI product lines. AI Agents resolve customer questions across every channel autonomously. AI Assistants coach and assist human agents in real time. Voice AI Agents deliver natural voice conversations at scale. AI Workflows extend agentic AI to any business workflow. AI Analysts turn conversation data into instant insights. All five operate from a unified platform with end-to-end connectivity, meaning AI agents and human agents share context without integration overhead. Quiq's differentiation versus Sierra, Decagon, and Intercom Fin is the cross-channel consistency combined with enterprise control: the same AI agent handles voice, SMS, and chat with context preservation, addressing channel fragmentation that competitors starting in web chat handle less elegantly when extended to voice. The AI Studio agent-builder lets enterprises customize extensively with knowledge bases, guardrails, step-by-step visibility, and simulation testing before production deployment. Data governance is explicit: contractual agreements with all LLM providers prohibit use of customer data for model training. Quiq is not the right fit for SMBs or mid-market teams without the budget for enterprise AI procurement: Intercom Fin ($0.99 per resolution on plans from $29/mo billed annually) and Tidio (from $24.17/mo billed annually) provide accessible AI customer service at transparent pricing. Teams prioritizing published resolution rate benchmarks should note that Quiq does not publish a platform-average rate: documented outcomes are customer-specific case studies rather than platform benchmarks. Q2 2026 state: Quiq homepage rebranded as "Agentic AI Agents for the Enterprise" with five product lines: AI Agents, AI Assistants, Voice AI Agents, AI Workflows, and AI Analysts. Security page confirms no model training via contractual LLM agreements, SOC 2 Type II, HIPAA, GDPR, and CCPA compliance. PCI DSS is not listed on the security page as of July 2026.