ByHeather MacAvelia·Last verified Jul 3, 2026

CoSupport AI

Name: CoSupport AI
Price: 99 USD
Author: CoSupport AI

★3.8/ 5

by CoSupport AI

Independently Reviewed

Visit cosupport.ai →

AI support agent that autonomously resolves 60 to 90% of tickets across chat, email, and voice. From $0.19/resolution or $99/mo server plan. ISO 27001. 4.9/5 on G2.

From

$99

subscription ↗

GitHub

—

Stars

4.9 / 5

13 reviews ↗

MCP

Compatible

CoSupport AI is an autonomous customer support platform that resolves tickets without human intervention across chat, email, and voice channels. The platform trains a custom AI model on each customer's historical support data, documentation, and knowledge base to deliver brand-consistent, context-aware responses. CoSupport AI holds a USPTO patent (US11823031B1) for its anti-hallucination architecture, which uses a multi-model ensemble with confidence thresholds to prevent fabricated answers. Founded in 2020, the platform serves 300+ brands including Shelterluv, iubenda, Nordic Knots, and SupportYourApp. The product suite includes three tools: AI Agent for fully autonomous ticket resolution, AI Assistant for real-time agent copilot suggestions, and AI Business Intelligence for natural-language analytics on support data. Integration depth covers the major helpdesk platforms natively: Zendesk, Freshdesk, Zoho Desk, Intercom, Salesforce, and SalesIQ. Team collaboration integrations include Slack and Microsoft Teams. E-commerce integrations include Shopify and Stripe. Custom API connections are available for in-house systems and any backend with an API endpoint. Setup takes under 10 minutes for standard helpdesk integrations. Notable integration gaps: no native HubSpot Service Hub connector, no Jira Service Management integration, and no published MCP server or webhook event streaming for real-time data export. Pricing offers three transparent models with no hidden fees. Resolution-based pricing starts at $0.19 per resolved ticket, with unsolved tickets free. This model charges only when the AI successfully resolves a conversation end-to-end. Server-based pricing starts at $99/month with a fixed fee for unlimited AI responses within optimal performance parameters. Response-based pricing starts at $0.04 per AI-generated response. All plans include a 30-day free pilot with no credit card required. CoSupport AI offers a performance guarantee: if the AI does not hit 60% resolution rate by day 60, the customer receives a full refund. CoSupport AI is not the right fit for teams that need deep CRM integration with their support stack. For Zendesk-native teams wanting AI built into their existing helpdesk, Zendesk AI (from $55/agent/month with Suite plans) provides tighter platform integration. For teams that want per-resolution AI with broader channel coverage including voice and social, Intercom Fin ($0.99/resolution) offers a more established platform with 12,000+ customer deployments. For small teams wanting a free chatbot before committing to paid automation, Tidio (free tier available) provides a lower barrier to entry. As of Q3 2026, CoSupport AI launched version 2.0 with enhanced autonomous resolution capabilities, claiming 85% ticket resolution rates. The platform supports 40+ languages and offers dedicated server infrastructure per customer for data isolation. Security certifications confirmed: ISO 27001, GDPR, and CCPA/CPRA. G2 rating stands at 4.9/5 from 13 reviews as of July 2026, with additional reviews on Capterra (10 reviews) and Gartner Peer Insights (3 reviews). Not affiliated.

Pricing

subscription · $99

View pricing ↗

Segment

b2b

Setup

easy

Verified

Jul 3, 2026

Transparency

Public

Contract

Monthly or Annual

Data training

Not Disclosed

Autonomy

Human Optional

Capabilities

ticket-resolutionmultilingualknowledge-basesentiment-analysisagent-assistanalytics

Pros & Limitations

Editorial assessment

Pros

✓Per-resolution pricing model ($0.19/resolution) means customers pay only when the AI successfully resolves a ticket end-to-end, directly tying cost to value delivered rather than seat count or message volume.
✓USPTO-patented anti-hallucination architecture (US11823031B1) uses a multi-model confidence threshold system that prevents fabricated answers, a meaningful differentiator in a category where AI accuracy directly impacts customer trust.
✓60-day performance guarantee with full refund if AI does not reach 60% resolution rate removes adoption risk for teams evaluating AI support automation for the first time.

Limitations

⚠Independent review base is still growing with 13 G2 reviews, 10 Capterra reviews, and 3 Gartner reviews, making it difficult to assess performance consistency across different support volumes, verticals, and languages at scale.
⚠No native HubSpot Service Hub or Jira Service Management integration limits adoption for teams running those helpdesks without custom API work.
⚠Server-based pricing at $99/month for unlimited responses sounds attractive but performance is capped at optimal levels, and the vendor does not publicly define what happens when volume exceeds the server's capacity threshold.

Technical Details

Deployment

webapi

Model architectureProprietary (USPTO-patented anti-hallucination ensemble)

Autonomous rateAI Agent autonomously resolves 60 to 90% of support tickets depending on customer vertical. Unresolved tickets escalate to human agents automatically. Human review optional via the AI Assistant copilot product.

Integrations

ZendeskFreshdeskZoho DeskIntercomSalesforceSlackMicrosoft TeamsShopifyStripe

Security

ISO 27001GDPRCCPA