Chatbase

Chatbase is the no-code platform for building custom AI chatbots and AI agents trained on your knowledge base, designed for businesses that want to deploy AI-powered customer service on their websites without engineering resources. Founded in 2023 during the early ChatGPT wave, Chatbase serves 10,000+ businesses globally with hundreds of thousands of AI agents created across customer service, lead generation, and internal knowledge use cases. Pricing follows a tiered subscription model with both monthly and annual billing (annual saves 20%). Free covers 50 message credits/month, 1 agent, no AI Actions, and 400KB per agent (agents deleted after 14 days of inactivity). Hobby at $32/month ($384 annually) covers 500 message credits, 5 AI Actions per agent, 10MB per agent, 2 members, integrations, basic analytics, and attachments. Standard at $120/month ($1,440 annually) adds 4,000 message credits, voice, telephony, help desk, API access, Stripe, Zendesk, Salesforce, Intercom, HubSpot, and auto-retraining. Pro at $400/month ($4,800 annually) covers 15,000 message credits, 12 AI Actions per agent, advanced analytics, and source suggestions. Enterprise is custom-priced with higher limits, SSO, white-labeling, audit logs, priority support, and full HIPAA compliance with BAA. Chatbase's differentiation versus Intercom Fin, Sierra, and enterprise-grade AI customer service platforms is the no-code accessibility and rapid deployment: Chatbase users upload knowledge documents (PDFs, website URLs, Notion exports), configure a persona, and deploy a working AI agent within hours. The platform supports OpenAI, Anthropic Claude, Google Gemini, DeepSeek, Meta Llama, and MoonshotAI models, giving teams model choice without platform lock-in. Data privacy is explicit: Chatbase does not use customer data to train AI models, relying on Retrieval-Augmented Generation (RAG) to generate responses from uploaded knowledge. AI Actions extend the platform beyond chatbot responses into agentic capabilities: agents can execute API calls, update CRMs, send emails, and integrate with Zapier, Twilio, Shopify, WhatsApp, Messenger, Instagram, Calendly, and WordPress. The Standard plan and above include voice and telephony support, expanding Chatbase from text-only chatbots into voice-capable AI customer service. Named integration gaps: no native Gorgias integration for ecommerce teams and no native ticket management system. Chatbase is not the right fit for enterprise teams needing deep omnichannel routing, agent collaboration workflows, or compliance beyond SOC 2 Type II, GDPR, and HIPAA. Intercom (from $29/seat/month) provides deeper team inbox and human-agent collaboration. Zendesk (from $55/agent/month) provides enterprise-grade omnichannel contact center capabilities. Q2 2026 state: HIPAA compliance launched May 25, 2026 for Enterprise customers with BAA, automatically enabling Zero Data Retention on the workspace. Voice and telephony added to Standard plan. LLM support expanded to include DeepSeek, Meta Llama, and MoonshotAI. SOC 2 Type II, GDPR, and HIPAA all confirmed. No AI training confirmed in privacy policy.