Chatbase

Chatbase is a no-code platform for building AI agents that answer and resolve customer questions, trained on a business's own content: website pages, files, Notion, text and Q&A. Agents deploy on a website chat widget or help page, by email, on voice and phone, and in WhatsApp, Slack, Messenger, Instagram and iOS and Android apps. AI Actions let them act in connected systems, including refunds and subscription changes in Stripe, order actions in Shopify, orders through a WhatsApp Catalog, bookings and lead capture. Chatbase was founded in 2023 by Yasser Elsaid and says more than 10,000 businesses use it, naming OpenAI, Siemens, PwC, Postman, Pearson and Dolby. Its published customer stories include Jumia, which resolves 50% of its total support volume with Chatbase across 8 African markets, and Slovenia's tax authority, whose agent has answered more than 800,000 citizen questions. Chatbase connects to helpdesks including Zendesk, Freshdesk, Gorgias, Help Scout, Intercom, Zoho Desk, HubSpot and Salesforce, and can hand a conversation to its own Help Desk with an AI summary. Other integrations include Shopify, Stripe, Slack, Twilio, Calendly, Cal.com, Zapier, Odoo and WordPress. Each agent runs on a model chosen from OpenAI, Anthropic, Google, DeepSeek, Meta, MoonshotAI, Mistral and Z.ai. A remote Chatbase MCP server, authenticated with OAuth 2.1, exposes 26 tools covering agents, knowledge sources, conversations and help desk tickets, with setup guides for Claude, ChatGPT, Claude Code, OpenAI Codex and Cursor, and a REST API can create, configure, train and clone agents. Pricing is in USD. The Free plan includes 50 message credits a month and 1 MB of training content per agent, without AI Actions, and agents on it are deleted after 14 days of inactivity. Hobby is $40 a month with 700 message credits. Standard is $150 a month with 4,000 credits and adds the help desk, voice, telephony, outbound campaigns, API access and integrations such as Stripe, Zendesk and Salesforce. Pro is $500 a month with 15,000 credits and adds advanced analytics and tickets as a knowledge source. Billed yearly, the three paid plans are $32, $120 and $400 a month ($384, $1,440 and $4,800 a year), and each has a 7-day free trial. Enterprise is priced through the sales team on a commitment to message credits, conversations or resolutions, and adds SSO, white-labeling, audit logs, custom roles, SLAs and HIPAA eligibility with a BAA. Plan prices do not include add-ons: extra message credits cost $40 per 1,000 through auto-recharge, extra agents cost $300 per agent per year, and removing Chatbase branding costs $1,188 a year. Chatbase suits small and mid-sized teams that want to launch a support agent trained on their own content without engineering work, and add actions, voice and a help desk later. Teams that want an agent billed per resolved outcome on an established helpdesk should consider Intercom Fin, and teams that need an open-source support agent they can self-host should consider ChatterMate. Current state Q3 2026: since late July Chatbase has added a REST API for creating and managing agents (5 August), SIP trunking for existing phone numbers (3 August), the Center Stage on-page chat layout (20 August), WhatsApp Catalog ordering (10 September), iOS and Android SDKs and new guardrails for spam detection, pausing conversations and country blocking (15 September), and percentage-based A/B rollout (21 September). HIPAA-compliant workspaces became available on Enterprise in May 2026, with zero data retention on those workspaces. The trust center lists SOC 2 Type II, GDPR and HIPAA, and Chatbase states that it does not use customer data to train, retrain or fine-tune any AI model, on any plan. The MCP server is documented in the developer guides as of September 2026, with no launch date published.