Yuma AI

Yuma AI is the agentic AI platform purpose-built for ecommerce, covering the full customer interaction surface with four distinct products: Support AI for autonomous ticket resolution, Sales AI for converting on-site questions into revenue, Social AI for Facebook and Instagram comment moderation and automation, and Chat AI, a standalone AI-native widget that installs in five minutes. Founded in 2022 and headquartered in Boston with a Barcelona office, Yuma serves DTC and ecommerce brands in the Shopify, Gorgias, and Zendesk ecosystems. Pricing follows a performance-based model: brands pay only for tickets fully resolved by AI without any human involvement. Yuma describes this as "no value, no charge." A 30-day free trial lets teams validate automation rates on their actual ticket mix before committing. Specific per-resolution rates are not publicly listed and require a sales conversation. Dedicated account team onboarding is included at no extra cost. Typical deployments see automation rates between 40% and 89% depending on ticket mix, with verified case studies: EvryJewels at 89%, Petlibro at 79%, Clove at 70% within three months, MFI Medical automating 45% of 22,000 monthly tickets, and Mool reaching 40% automation within three days of going live. Support AI connects to Gorgias, Zendesk, Kustomer, Re:amaze, and other helpdesks without requiring re-platforming, executing 75+ pre-built Shopify actions including order lookups, return processing, refund initiation, subscription changes, and address updates. Every AI-drafted reply runs through 15-20 quality control checks across multiple models for accuracy, policy compliance, and tone before reaching the customer. The Safety Guard system automatically routes low-confidence tickets to human agents with full context. Hard limits on refund amounts, coupon values, and loyalty points prevent the AI from exceeding configured guardrails. Sales AI turns product questions into revenue opportunities by automating pre-purchase conversations, product recommendations, and upsell workflows. Social AI, launched January 2026, monitors Facebook and Instagram comments, auto-replies to routine queries, hides spam, and escalates negative content, automating up to 60% of social moderation. Chat AI is a standalone AI widget that installs with three lines of code in five minutes. The Yuma MCP integration, launched April 2026, allows merchants to combine Yuma data with Shopify, Google Sheets, CRMs, and other connected tools in a single Claude conversation. Yuma is not the right fit for B2B SaaS, financial services, or non-ecommerce customer service contexts: horizontal AI customer service tools including Intercom Fin ($0.99/resolution) and Freshchat (from $19/agent/month) serve those use cases better. Brands needing Intercom, Freshdesk, or HubSpot integration will find Yuma absent from those ecosystems. Teams prioritizing fixed, predictable monthly costs over performance-based billing should evaluate Gorgias AI Agent ($0.90/interaction) or Tidio (from $29/month) instead. Q2 2026 state: Social AI launched January 2026 covering Facebook and Instagram automation. Claude MCP integration launched April 15, 2026. Four G2 Spring 2026 badges confirmed: Best Est. ROI, Users Most Likely to Recommend, Best Meets Requirements, High Performer. SOC 2 Type II confirmed on official comparison pages. G2 shows 19 reviews at 4.8 as of May 2026.