Respond.io

Respond.io is a customer conversation management platform that unifies business messaging channels into a single AI-powered inbox, built for mid-market B2C businesses that generate revenue from customer chats and calls. Founded in 2017 and headquartered in Kuala Lumpur, Malaysia, it serves more than 10,000 businesses across 180 countries and processes 2 billion messages per quarter. Named customers include Toyota, British Airways, Radisson, Hertz and Decathlon. Respond.io raised a $62.5M Series B in June 2026 led by Camber Partners with participation from Endeavor Catalyst. TechCrunch reported the company at $35M ARR, growing 169% year over year at a 30% profit margin. AI Agents are autonomous, role-based systems that handle conversations from the first message to resolution. They detect intent, process text, images, PDFs and voice notes, execute actions such as CRM and lifecycle updates, and escalate to a human or to another agent. Pre-built sales, support and receptionist templates speed up deployment, and custom agents can be built with specific knowledge sources, action permissions and escalation rules. The architecture combines retrieval-augmented generation, micro-agents for task precision and an orchestrator for coordination. Respond.io publishes its AI subprocessors: OpenAI and Mistral AI for language model inference, Mistral AI for OCR of PDFs and images in knowledge sources, Google Cloud Vertex AI for vector embeddings and translation, ElevenLabs for voice, and LangSmith for observability. Respond.io publishes a first-party MCP server. Its developer documentation describes external AI clients such as Claude Desktop, ChatGPT and Cursor connecting into a workspace and calling structured tools including get_contact, send_message and create_comment, over both HTTP and STDIO transports. MCP Server also appears as a first-class entry in respond.io's own integrations directory. That directory advertises 40+ channels and integrations and lists 42 as of July 2026, spanning WhatsApp, Instagram, TikTok Business Messaging, Facebook Messenger, Telegram, LINE, WeChat, Viber, SMS through Twilio, MessageBird and Vonage, VoIP calls, Gmail and IMAP/SMTP email, and web chat. As an official Meta Business Partner and TikTok Marketing Partner, respond.io receives early access to new channel features such as the WhatsApp Business Calling API. CRM and commerce connectors include HubSpot, Salesforce, Pipedrive, Zendesk, Shopify, WooCommerce and Magento, with n8n, Zapier and Make for automation and Cal.com for booking. TikTok Business Messaging is labeled Beta, and Facebook Messenger Calls and Outlook are labeled Coming Soon. There is no native Jira or Asana connector, re-verified July 2026. Pricing is public and based on Monthly Active Contacts, the number of contacts you talk to in a month, starting at 1,000. The pricing page states that prices are in USD. Starter is $79 per user per month billed annually or $99 month to month, and includes 5 users. Growth is $159 billed annually or $199 month to month. Advanced is $279 billed annually or $349 month to month, and adds Salesforce, SSO and multiple workspaces. Enterprise is custom, with unlimited users and higher API rate limits. A 7-day free trial requires no credit card, and there is no permanently free plan. What the entry price does not buy: Salesforce, SSO and multiple workspaces sit on Advanced, and both Advanced and Enterprise route to Talk to Sales rather than a self-serve checkout. Respond.io is not suited to enterprise teams that need a full helpdesk with ticketing, SLA management and knowledge base publishing. Zendesk AI ($55/mo billed annually) and Intercom Fin ($0.99 per resolution) offer deeper support-specific tooling. Teams working mainly in email and telephony rather than messaging will find less value here, because the product is built around chat-first workflows. Teams that need only WhatsApp automation, without a full omnichannel platform, have simpler single-channel alternatives such as WATI ($59/mo billed annually). Current state Q3 2026: the June 2026 Series B is earmarked for expansion into North America and Europe and for acquisitions in those regions. AI Agents support voice calling over WhatsApp Business Calls and VoIP, with call recording, summary and transcript. Diskat, an e-commerce retailer in Guatemala, reports 90% of sales handled by AI Agents, an 81.4% conversion rate and a 50% reduction in marketing and operational costs. Security certifications are ISO 27001 and GDPR, confirmed on the respond.io trust center in July 2026.