Respond.io

Respond.io is a customer conversation management platform that unifies 20+ messaging channels into a single AI-powered inbox, purpose-built for mid-market B2C businesses that generate revenue from customer chats and calls. Founded in 2017 and headquartered in Kuala Lumpur, Malaysia, the platform serves over 10,000 businesses across 180+ countries, processing 2 billion messages per quarter. Named customers include Toyota, British Airways, Radisson, Hertz, and Decathlon. Respond.io raised $62.5M in Series B funding on June 16, 2026, led by Camber Partners (whose portfolio includes Dropbox, PandaDoc, and Pipedrive), with participation from Endeavor Catalyst (chaired by Reid Hoffman) and existing investors. The company reports $35M ARR with 169% year-over-year growth at a 30% profit margin. AI Agents on respond.io are autonomous, role-based systems powered by GPT-5 that handle customer conversations from first message to resolution. They understand intent, process multimodal inputs (text, images, PDFs, voice notes), execute actions (CRM and lifecycle updates, workflow triggers), and escalate to human or other AI Agents seamlessly. Pre-built templates for sales, support, and receptionist roles allow fast deployment, while fully custom agents can be built with specific knowledge sources, action permissions, and escalation rules. AI Agents operate using RAG for grounded accuracy, micro-agents for task precision, and an orchestrator for coordination. One customer (Diskat) reports their AI Agent handles 90% of orders autonomously. Integration depth is among the strongest in the category. Respond.io unifies WhatsApp, Instagram, TikTok, Facebook Messenger, Telegram, LINE, WeChat, VoIP calls, WhatsApp Business Calls, email, web chat, and additional custom channels into a single inbox. As an official Meta Business Partner and TikTok Marketing Partner, respond.io receives early access to new channel features including WhatsApp Business Calling API and TikTok Messaging Ads. Native bidirectional CRM integrations with HubSpot and Salesforce keep contact data synchronized. Automation platforms n8n, Zapier, and Make extend connectivity. Cal.com integration handles appointment booking. A developer API with webhook events and HTTP request steps enables custom integrations. Named gaps: no MCP (Model Context Protocol) support and no native Jira or Asana connector. Pricing is fully public and based on Monthly Active Contacts (the number of contacts you talk to each month, starting at 1,000). Starter at $79/month includes 5 users, collaborative inbox across all channels, AI Agents, broadcasts, and basic reports. Growth at $159/month includes 10 users, unlimited automation, unlimited AI Agent usage, advanced reporting, Meta and TikTok ad integrations, and online onboarding support. Advanced at $279/month includes 10 users, Salesforce integration, SSO, multiple workspaces, and enhanced security. Enterprise offers custom pricing with unlimited users, custom contact volumes, and higher API rate limits. All plans offer monthly billing with up to 20% savings on annual. A 7-day free trial requires no credit card. Respond.io is not suited for enterprise teams needing a full helpdesk with ticketing, SLA management, and knowledge base publishing. Zendesk AI (from $55/agent/month) and Intercom Fin ($0.99/resolution) provide deeper support-specific tooling. Teams primarily using email and phone rather than messaging channels will find limited value since respond.io is built around chat-first workflows. For teams that only need WhatsApp automation without a full omnichannel platform, WATI (from $49/month) provides a simpler, WhatsApp-focused alternative at lower cost. Current state Q2 2026: Respond.io raised $62.5M Series B on June 16, 2026, bringing total funding to $69.5M. The company plans to use the capital to accelerate expansion into North America and Europe and pursue acquisitions in those regions. AI Agents now support voice calling (WhatsApp Business Calls, VoIP) with AI call recording, summary, and transcript capabilities. The platform processes 2 billion messages per quarter for 10,000+ businesses. G2 shows 499 reviews at 4.8/5. Security certifications confirmed: ISO 27001 and GDPR compliance.