Independently verified against live vendor data on Aug 2, 2026.
Transparency
Mostly Public
Contract
Monthly or Annual
Data training
Not Disclosed
Autonomy
Human Required
Capabilities
workflow-builderknowledge-baseomnichannelecommerce-supportmcp-server
Pros & Limitations
Editorial assessmentPros
- ✓Publishes a public JSON and markdown agent catalog plus an MCP endpoint, an API, a CLI and an SDK.
- ✓Both billing rates are published for every self-serve tier, and seat overage is priced openly.
- ✓Approvals, approved-source answers and state-preserving handoff are built in rather than sold as an add-on.
Limitations
- ⚠No SOC 2, ISO 27001 or HIPAA attestation is published, and the support agent trust page names no certification.
- ⚠There is no free plan and no free trial, and the vendor states the founding package is not a trial.
- ⚠The pricing page calls Starter and Team support-first while the tier cards describe them as a Shopify-first ecommerce package.
Technical Details
Deployment
webcloudapicli
Autonomous rateZeiko positions the support agent as supervised rather than autonomous. It answers from approved sources, runs permission-scoped workflows behind approvals, routes risky cases to a person and hands off to a human while preserving conversation state. The vendor publishes no autonomous resolution percentage and names no customers, so no outcome figure is recorded here.
MCPServer
Integrations
ShopifySlackTelegramWhatsAppInstagramDiscordGoogle WorkspaceStripeHubSpot
Similar agents
Industries
B2BSMBeCommerce
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