Mixdesk

Mixdesk is a customer engagement platform that brings WhatsApp (Business API and personal numbers), Instagram, Messenger, TikTok, LINE, Telegram, web chat and email into one shared inbox. Its AI Agents answer routine questions from an approved knowledge base, detect the customer's language and translate, collect inquiry details, qualify leads and route a conversation to a teammate when a person is needed. It works in 27+ languages and is built on the Meiqia product family, launched as a global brand in 2024. No plan charges per seat. Free is $0 with 10 conversations and no AI Agents. Essential is $49 per month billed monthly or $39 per month billed annually, with unlimited conversations, marketing automation and CRM sync. Pro is $199 monthly or $159 annually and adds AI Agents, a knowledge base and 5,000 AI messages a month, with more at $100 per 10,000. Expert is priced on request and adds intent extraction, image and voice understanding, and webhooks and API access. WhatsApp Business Platform fees are billed by Meta separately, and every new workspace starts with a 3-day trial at Expert level. Mixdesk suits sales and support teams handling customer conversations across messaging apps and languages, including teams that want to add people without adding seat costs. Ecommerce brands that want a helpdesk built around Shopify, BigCommerce or Magento should consider Gorgias. Teams that want their own AI agents to act on conversations through an MCP server should consider Respond.io. Teams that mainly want a no-code support agent trained on their own content should consider Chatbase.