ByHeather MacAvelia·Last verified Jun 24, 2026

Re:amaze

Name: Re:amaze
Price: 29 USD
Author: Re:amaze

★3.9/ 5

by Re:amaze

Independently Reviewed

Visit reamaze.com →

SMB ecommerce helpdesk with AI Agent, chatbots, and multi-brand support. Basic $29, Pro $49, Plus $69/team member/mo. AI Agent $0.85/conversation. 14-day free trial.

From

$29

subscription ↗

GitHub

—

Stars

4.6 / 5

140 reviews ↗

MCP

Compatible

Re:amaze is the customer service helpdesk purpose-built for SMB and growing ecommerce brands, combining email, live chat, social media, SMS, VoIP, video calls, push notifications, FAQ, chatbots, and AI Agent in a unified platform with native multi-brand support. Owned by GoDaddy (acquired from Lantirn, Inc. in 2021), Re:amaze operates as a distinct product with its own pricing and feature roadmap serving DTC, ecommerce, and small business operations. Pricing is transparent and per-team-member with monthly and annual billing (annual saves 10%). Starter at $59/month flat rate covers unlimited team members with Basic features and a 500 responded conversations per month cap, ideal for small teams. Basic at $29/team member/month covers unlimited email inboxes, live chat, social media channels, public and internal FAQ, workflow automation, response templates, chatbots, proactive messages, basic reporting, customer intents, and Re:amaze AI Agent. Pro at $49/team member/month adds multi-brand management, live visitor view, advanced reporting, SMS and voice channels, and custom hosted domain. Plus at $69/team member/month adds advanced security, custom permissions, Peek live screen sharing, and enterprise features. Re:amaze AI Agent charges $0.85 per conversation handled autonomously, available from the Basic tier, similar to Intercom Fin's outcome-based model. Re:amaze differentiates versus Gorgias, Zendesk, and Help Scout through SMB-focused multi-brand architecture with AI Agent included from the lowest paid tier: rather than gating chatbots and AI behind premium plans, Re:amaze includes AI Agent access across all paid tiers with usage-based pricing for autonomous resolution. The native multi-brand support on Pro is particularly valuable for agencies, ecommerce groups operating multiple stores, and franchise operations managing multiple customer service contexts that competitors handle through expensive multi-account workarounds. The platform integrates natively with Shopify, BigCommerce, Magento, WooCommerce, Stripe, PayPal, Slack, and 100+ business tools. Channels include email, live chat, Facebook, Instagram, Twitter/X, mobile SMS, VoIP phone, video calls, and push notifications in a single conversation stream. Cues (proactive messages) let teams reach out to visitors before they ask for help. Re:amaze is not the right fit for enterprise teams requiring verified third-party security certifications: no SOC 2, ISO 27001, HIPAA, or GDPR certifications are confirmed on Re:amaze's own pages, and the privacy policy defers entirely to GoDaddy's global policies. Teams needing HIPAA-compliant customer service should evaluate Help Scout (SOC 2 Type II, GDPR, HIPAA) or Intercom (SOC 2 Type II, ISO 27001, ISO 42001, GDPR, HIPAA) instead. High-volume contact centers needing enterprise AI resolution depth should evaluate Intercom Fin or Gorgias AI Agent rather than Re:amaze AI Agent. Q2 2026 state: Pricing confirmed: Basic $29, Pro $49, Plus $69/team member/month; Starter $59/month flat rate. AI Agent $0.85/conversation confirmed from Basic tier. 14-day free trial with no credit card confirmed. G2 shows 140 reviews at 4.6 as of May 2026 listed as "By GoDaddy." No SOC 2, ISO 27001, HIPAA, GDPR, or PCI DSS certifications confirmed on any Re:amaze page as of May 2026.

Pricing

subscription · $29

View pricing ↗

Segment

smb

Setup

easy

Verified

Jun 24, 2026

Transparency

Public

Contract

Monthly or Annual

Data training

Not Disclosed

Autonomy

Human Optional

Capabilities

ticket-resolutionautonomouscrm-syncworkflow-buildermultilingual

Pros & Limitations

Editorial assessment

Pros

✓AI Agent included from Basic tier at $29/team member/month: usage-based $0.85/conversation autonomous resolution available without upgrading to a premium plan, materially better unit economics than competitors that gate AI behind Pro or Enterprise tiers at 2-3x the per-seat cost.
✓Native multi-brand management on Pro tier: $49/team member/month supports multiple stores or brands from a single account with separate inboxes, chat widgets, and reporting, which agencies and multi-brand ecommerce groups typically pay for through expensive multi-account workarounds on competing platforms.
✓Broadest channel coverage for SMB pricing: email, live chat, Facebook, Instagram, Twitter/X, SMS, VoIP, video calls, and push notifications in a single unified stream from $29/team member/month, with proactive Cues for outbound customer engagement before support tickets are created.

Limitations

⚠No third-party security certifications confirmed: Re:amaze's security page redirects to the homepage with no trust center, and the privacy policy defers entirely to GoDaddy's global policies, making SOC 2, HIPAA, GDPR, and ISO 27001 compliance unverifiable for enterprise vendor security reviews.
⚠GoDaddy ownership creates roadmap and trust considerations: since the 2021 acquisition, Re:amaze product velocity has been subject to GoDaddy's broader strategic priorities, and GoDaddy's January 2025 FTC complaint for misleading cybersecurity practices is a legitimate due diligence consideration for security-conscious buyers.
⚠AI Agent capabilities lag AI-native ecommerce challengers: Re:amaze AI Agent is competent for the price tier but Gorgias AI Agent ($0.90/interaction) and Yuma AI (verified 40-89% automation rates) have invested more aggressively in ecommerce-specific AI resolution depth and documented outcomes.

Technical Details

Deployment

webapi

Model architectureProprietary

Avg setup time< 1 day for SMB (sign up, connect email and Shopify, configure first chatbot); 1-2 weeks for multi-brand setup

Autonomous rateRe:amaze AI Agent autonomously resolves customer conversations at $0.85 per conversation handled end-to-end without human involvement. Available from the Basic tier. Re:amaze does not publish a platform-average autonomous resolution rate.

Integrations

ShopifyWooCommerceBigCommerceInstagramFacebookWhatsAppSlackZapier