Re:amaze

Re:amaze is the customer service helpdesk purpose-built for SMB and growing ecommerce brands, combining email, live chat, social media, FAQ, chatbots, and AI Agent in a unified platform with native multi-brand support that lets companies manage multiple stores or brands from a single account. Founded with a focus on Shopify and ecommerce customers, Re:amaze has grown into a defining mid-tier customer service brand for DTC, ecommerce, and small business operations. Pricing is transparent and per-team-member: Basic at $29/team member/month ($26.10 billed annually) covers unlimited email inboxes, live chat, social media channels, public/internal FAQ, workflow automation, response templates, chatbots, proactive messages, basic reporting, customer intents, and Re:amaze AI Agent. Pro at $49/month ($44.10 annually) adds multi-brand management, advanced reporting, custom roles, and SSO. Plus at $69/month ($62.10 annually) adds advanced security, custom permissions, and enterprise features. Re:amaze AI Agent has additional usage-based pricing at $0.85 per conversation handled autonomously, similar to Intercom Fin's outcome-based model. Re:amaze's differentiation versus Gorgias, Zendesk, and Help Scout is the SMB-focused multi-brand architecture combined with AI Agent included from Basic tier: rather than gating chatbots and AI behind premium tiers, Re:amaze includes the AI Agent across all paid plans with usage-based pricing for autonomous resolution, which is materially better unit economics than competitors that require Pro or Enterprise tiers to access AI features. The native multi-brand support is particularly valuable for agencies, e-commerce groups, and franchise operations managing multiple customer service contexts. The platform integrates with Shopify, BigCommerce, Magento, WooCommerce, Stripe, PayPal, Slack, and 100+ business tools, with particular depth on ecommerce platform integration. Re:amaze is owned by GoDaddy (acquired in 2021) and operates under SOC 2 Type II, GDPR, and PCI DSS compliance.