Assembled

Assembled is a support operations platform that plans, staffs and runs customer support across in-house agents, BPO vendors and AI agents from one system. It sells three products that can be bought together or separately: AI Workforce Management for forecasting, scheduling and real-time adherence, with BPO vendor management as an add-on, AI Agents that resolve customer conversations end to end across chat, email, SMS and voice, and AI Copilot, which drafts replies, translates messages and summarizes tickets for human agents. Assembled was started by former Stripe employees, launched in March 2020, and raised a $51 million Series B in 2022 led by NEA with Emergence Capital and Basis Set Ventures. Customers with published case studies include Stripe, Robinhood, Canva, GoFundMe and Ramp, where Assembled reports 100+ support agents and 5,100+ hours saved a year. Its integrations directory covers contact-center, helpdesk, HRIS, knowledge base and QA tools, including Zendesk, Salesforce Service Cloud, Intercom, Kustomer, Gladly, Gorgias, Dixa, Five9, Genesys Cloud, Talkdesk, NICE, Amazon Connect, ServiceNow, Shopify, Slack, Notion and Workday, plus an open API. In April 2026 Five9 named Assembled a Select ISV Partner and became an authorized reseller of its WFM. The Assembled MCP server, announced in May 2026 and included on the Pro and Enterprise WFM plans, lets Claude and ChatGPT query schedules, forecasts, adherence and performance data and, with approval, publish overtime, voluntary time off and forecast adjustments. Separately, MCP Connectors let Assembled's AI agents call external MCP servers during customer conversations. Pricing is published per product in USD. AI Agents start at $0.65 per conversation, with per-resolution pricing available for AI Voice. AI Copilot starts at $35 per agent per month. Workforce Management is priced per agent per month plus a platform fee, on three plans: Core at $25, Pro at $45 and Enterprise at $75. Vendor Management is an add-on priced through sales, every product is bought through sales, and multi-year contracts and non-profit pricing are offered. WFM Core covers scheduling, time tracking, real-time adherence and staffing analytics. ML-based forecasting, AI schedule generation, automated time off, shift swaps, QA reporting and the MCP server start on Pro, and custom API integrations, white glove onboarding, a designated account manager and a shared Slack channel are on Enterprise. The platform fee is not published. Assembled states that many customers go live within a month and that most AI customers are up and running within a week. Assembled suits support operations and workforce management teams that run in-house agents, BPOs and AI agents together and want staffing and AI automation planned in one system. Teams that need the contact-center telephony platform itself should look at Talkdesk or Genesys Cloud, both of which connect to Assembled. Teams that want an AI agent on its own, running on their existing helpdesk, should look at Intercom Fin. Current state Q4 2026: Assembled's April 2026 update added Brand Studio for running separate AI agent personas for several brands from one account, AI Experience Scores that rate every AI conversation, AI-powered Schedule Generation and a mobile view for agents in beta. Its August 2026 update added self-serve business hours and Zendesk-triggered CSAT in chat. Assembled was named a Representative Vendor in the 2025 Gartner Market Guide for Contact Center Workforce Management Solutions. It states SOC 2 Type II, HIPAA and GDPR compliance and certification under the EU-U.S. Data Privacy Framework. Its help center says it does not train other customers' AI models on a customer's data, and its services agreement allows aggregated, anonymized data to be used to improve the service. Its AI agents support more than 80 languages.