Assembled

Assembled is the modern support operations platform combining AI Workforce Management with native AI Agents and AI Copilot, positioning itself as the only platform that manages human agents, AI agents, and BPO vendors in a single unified dashboard. Founded in 2018 with backing from Stripe, Y Combinator, and others, Assembled serves high-growth AI-forward customer service operations including Stripe, Robinhood, GoFundMe, Etsy, and Ramp. Assembled publishes per-product pricing and can be bought as a complete suite or as individual products. AI Agents are priced at $0.65 per resolved conversation, AI Workforce Management at $25 per agent per month plus a platform fee, and AI Copilot at $35 per agent per month, with a custom enterprise tier available by contacting sales. All prices are in USD. Implementation typically runs 4-12 weeks including data migration from existing WFM tools, helpdesk integrations, AI training, and operational team rollout. Assembled provides team-guided onboarding and ongoing support across the deployment. The platform has three distinct product lines. AI Workforce Management covers scheduling, forecasting, real-time analysis, and vendor management for blended human plus AI plus BPO operations, using ML-based forecasting and AI-powered scheduling to optimize capacity across all three workforce types. AI Agents deploy autonomous resolution across chat, email, SMS, and voice channels, handling end-to-end customer interactions with agentic workflows that connect to internal tools and policies. AI Copilot provides real-time assistance for human agents, surfacing knowledge, suggesting responses, auto-translating, and streamlining handoffs during live interactions. The Assembled MCP server enables Claude, ChatGPT, and other AI assistants to query Assembled WFM data and take actions directly via Model Context Protocol. Assembled differentiates versus traditional WFM tools (Verint, NICE) and pure-play AI agents (Sierra, Decagon) through unified hybrid workforce architecture: scheduling, forecasting, capacity planning, and analytics that account for both human and AI agents, letting support operations leaders manage AI deployment as a workforce decision rather than a separate technology purchase. Integration depth spans Zendesk, Intercom, Salesforce, Five9, Genesys, and major contact center and helpdesk tools. Ramp is among the documented references, having scaled to over 100 agents on the platform. Assembled is not the right fit for SMB support operations under 50 agents: the implementation complexity and enterprise focus exclude smaller teams that need lighter-weight WFM tools such as Tymeshift or standalone AI agents. Contact centers prioritizing the fastest autonomous AI deployment without WFM should evaluate Intercom Fin ($0.99 per resolution) or Decagon (custom enterprise) instead. Q3 2026 state: Assembled now publishes per-product pricing for AI Agents, AI Copilot, and AI Workforce Management. The Assembled MCP server lets Claude, ChatGPT, and any AI assistant access WFM data. BPO vendor management is core to platform positioning. G2 shows 187 reviews at 4.6 at slug assembled-wfm as of July 2026. The security page confirms SOC 2 Type II and GDPR.