Typewise

Typewise is the Swiss AI agent platform for customer service, combining multi-agent orchestration, hybrid intelligence, and an MCP-native integration layer to resolve requests across chat, email, WhatsApp, and social channels. Founded in Switzerland with EU data residency on AWS, Typewise targets both SMB and enterprise customer service teams and reports 10M+ tickets solved across deployed customers. First agents can go live in about 15 minutes, a single channel in 1-2 days, and full multi-channel rollout over the following weeks. Pricing is outcome-based and publicly anchored at $1 per resolution (USD), billed on resolutions delivered rather than seats or platform fees. A free trial is available with no credit card, and volume or configuration-specific rates require a demo conversation. The per-resolution model can produce better unit economics for teams with high but variable contact volumes, though the absence of a public volume ladder makes precise budgeting harder than fixed-tier competitors. Typewise runs a multi-agent orchestration architecture in which an AI supervisor coordinates specialist agents across Support, Sales, and Commerce workflows including returns, billing, quotes, and renewals. It reads and writes across CRM, ERP, billing, ITSM, commerce, and knowledge systems. Hybrid Intelligence and Approvals let teams configure how far automation goes, bringing in a human for approval, partial handoff, or full takeover when a conversation becomes complex. Automated Evaluations validate policy and behavior in simulation before any change goes live. The integration surface is a core strength. Typewise ships 200+ deep native integrations and acts as an MCP client, using the Model Context Protocol to reach 6,000+ additional connectors so teams can wire in custom and legacy systems without bespoke API work. It supports OpenAI ChatGPT and Anthropic Claude as underlying models, giving teams model choice. Voice workflows are on the roadmap and not yet in production; the live channels are chat, email, WhatsApp, and social. For data governance, Typewise is ISO 27001 certified and GDPR compliant, hosts EU-only on AWS, and states that zero customer data is used to train external AI models or shared across tenants. It is a strong fit for European teams with strict data-residency requirements. Teams that need a production voice channel today should look at Intercom or Talkdesk until Typewise voice ships, and US buyers wanting a large domestic reference base will find deeper case-study coverage from Zendesk (from $55/mo billed annually) or Intercom (from $29/mo billed annually). Q2 2026 state: the platform is marketed as autonomous AI agents with outcome-based $1/resolution pricing, an MCP client layer reaching 6,000+ connectors, and 200+ native integrations. Named customer outcomes remain efficiency-focused: 25% of manual drafting and translation workload automated at IVECO, and 17% to 30% efficiency gains at Planzer, Brack, and DPD. Voice is on the roadmap. The security page confirms ISO 27001, GDPR, and zero external AI training; SOC 2 Type II and HIPAA are not listed.