Typewise

Typewise is the Swiss AI agent platform for customer service, combining multi-agent orchestration, hybrid intelligence, and MCP-native architecture to deliver autonomous resolution across chat, email, WhatsApp, and social channels. Founded in Switzerland with EU data residency, Typewise serves modern customer service teams with a deployment model that promises first agents live in 15 minutes and full production in 1-2 days, materially faster than enterprise CRM suites requiring weeks to months. The platform has solved 10M+ tickets and targets both SMB and enterprise customers. Pricing is outcome-based and publicly stated: starting from $1 per resolution. Full pricing depends on volume and configuration and requires a demo conversation for custom rates. A free trial is available with no credit card required. The outcome-based model means costs align directly with resolutions delivered rather than seat counts or platform fees, which can produce better unit economics for teams with high but variable contact volumes. Typewise deploys a Multi-Agent Orchestration architecture: an AI supervisor coordinates domain specialist agents handling Support, Sales, and Commerce workflows including returns, billing, quotes, and renewals. The platform reads and writes across CRM, ERP, billing, ITSM, commerce, and knowledge systems. Hybrid Intelligence and Approvals let teams configure exactly how far automation goes: when conversations become complex, the AI brings in a human for approval, partial handoff, or full takeover. Automated Evaluations including built-in policies, simulation, and evaluation validate every change before going live. MCP-native architecture gives Typewise a structural integration advantage: Model Context Protocol support provides access to 6,000+ connectors beyond the 200+ deep native integrations, enabling teams to connect custom and legacy systems in minutes without custom API development. The platform supports OpenAI ChatGPT and Anthropic Claude as underlying LLMs, giving teams model choice. Voice support is on the product roadmap and is not yet available in production. Typewise is appropriate for SMBs and enterprises seeking AI customer service with strong European data governance: ISO 27001 certified, GDPR compliant, EU data hosting on AWS, and zero data used for external AI model training. Teams needing voice channel support today should evaluate Intercom or Talkdesk until Typewise voice launches. Q2 2026 state: MCP-native architecture confirmed with 6,000+ connector access. Pricing updated to $1/resolution success-based model. SMB market now explicitly targeted. Voice channel on roadmap, not yet in production. Security page confirms ISO 27001, GDPR, zero external AI training. SOC 2 Type II and HIPAA not listed on security page as of May 2026.