Dixa

Dixa is the European-headquartered omnichannel customer service platform that unifies voice, email, chat, WhatsApp, Instagram, Facebook Messenger, and SMS in a single agent workspace, with Mim AI Agent for autonomous resolution and AI Co-Pilot for agent assistance. Founded in 2015 in Copenhagen, Dixa serves mid-market and enterprise customers across the UK, Nordic countries, DACH region, and broader EMEA markets with particular strength in ecommerce and consumer brands. Pricing is transparent across three tiers in EUR (with a EUR or GBP selector and no USD option), billed monthly or annually with annual saving about 18 to 20 percent. Growth is EUR 89/agent/month billed annually (EUR 109 monthly) and covers all channels natively including phone, email, chat, and social, plus intelligent routing, SLAs, real-time analytics, external knowledge base, and native integrations. Ultimate is EUR 139/agent/month annually (EUR 169 monthly), adding routing with external data, Knowledge-Centered Service, AI Intent Detection, advanced automations, AI translations, and third-party AI integrations. Prime is EUR 179/agent/month annually (EUR 215 monthly), adding SSO, advanced AI Intent Detection, advanced insights, custom user roles, and multiple organization support. Mim AI Agent is included in all plans at no additional cost, automating up to 80% of customer requests with handovers to human agents. AI Co-Pilot, Quality Assurance, Advanced Insights, and Voice Transcription are separate add-ons, and AI add-on pricing is flat-rate rather than per-conversation, so AI costs do not scale with contact volume. Dixa publishes an open-source MCP (Model Context Protocol) server, dixa-mcp-public, under its Dixa-public GitHub organization; it exposes roughly 95 tools across the Dixa API so AI assistants and external tools can connect to Dixa data and workflows. It is a beta project and is not covered by Dixa's official support channels. Integration depth spans 100+ native connectors including Ada AI, Boost.ai, Assembled (WFM), Braze, Salesforce, Zendesk, and major ecommerce and analytics platforms. All channels are native to every plan rather than add-ons, which distinguishes Dixa from competitors that charge separately to unlock voice or WhatsApp. Dixa's differentiation versus Zendesk and Intercom is the European market focus and conversational architecture: customer interactions are treated as persistent conversations with full context across channels rather than fragmented tickets, and the platform was designed from inception with EU data residency and GDPR compliance as first-class concerns. Its pricing FAQ positions Dixa's flat-rate AI add-on model against per-resolution pricing such as Intercom Fin ($0.99 per resolution), presenting flat-rate as the structural advantage at high contact volumes. Dixa is not the right fit for small teams or those seeking self-serve onboarding: the platform requires a demo conversation to scope and is built for mid-market and above contact volumes where routing, AI deflection, and analytics deliver meaningful ROI. Teams needing US-first enterprise reference bases or deeper US partner ecosystems should evaluate Zendesk or Intercom, which have stronger North American presence. Q3 2026 state: three-tier pricing confirmed at EUR 89/139/179 per agent per month billed annually (EUR 109/169/215 monthly), with EUR and GBP the only currencies. Mim AI Agent is included across plans and automates up to 80% of requests at flat-rate add-on pricing. MCP support is available via the open-source dixa-mcp-public server (beta, not officially supported by Dixa). AI Co-Pilot, Auto QA, Advanced Insights, and Voice Transcription are add-ons. SOC 2 Type II and GDPR are confirmed; ISO 27001 is not confirmed on an accessible page.