Richpanel

Richpanel is the AI-first customer service platform purpose-built for ecommerce brands, combining an autonomous AI Agent, omnichannel helpdesk, and exchange-first returns portal in a unified system used by 2,000+ brands globally. The platform has evolved from a traditional per-seat helpdesk into an AI agent-led model where the AI resolves end-to-end on your brand and escalates to human agents when stuck, with confirmed customer outcomes including 72% ticket reduction at Karta Ventures, 95% CSAT at Ammunition Depot, and 65% self-service resolution rates at Paleovalley. Pricing has been restructured around AI agent economics rather than per-seat helpdesk licensing. The AI Agent plan costs $500/month flat plus $0.25 per conversation, positioned as doing the work of 2 human agents handling approximately 2,000 conversations per month. Human helpdesk seats for your team cost $100/seat/month on top of the AI Agent fee. Enterprise is custom volume pricing for teams with 10+ agents, including multi-brand orchestration with no per-brand fees, dedicated CX Manager AI per brand, SSO, custom DPA, custom SLA, and a dedicated success engineer. White-glove migration from Zendesk or Gorgias is included at Enterprise tier. All plans are annual contracts with no monthly billing option. Richpanel backs its AI with a 50% resolution guarantee: if the AI does not resolve at least 50% of conversations autonomously within 30 days, you receive a full refund. The onboarding timeline is structured around a 14-day ramp: Day 1 migrates tickets, macros, and rules from your existing helpdesk. Day 5 trains your team. Day 7 the AI starts in copilot mode, drafting replies for human approval. Day 14 the AI goes solo, targeting 70 to 80% autonomous resolution on configured workflows. Richpanel reports migrating 40 to 60 brands per month from Zendesk and Gorgias with one-click import for tickets, macros, tags, and users. The AI works across every channel from a single configuration: email, chat, social, SMS, WhatsApp, and voice. It is trained on your policies and brand voice, executes real actions including refunds, order tracking, subscription management, and cancellations, and escalates to humans when stuck. CX Manager AI handles ticket triage and routing. The platform includes omnichannel inbox, queues and routing, reporting, and QA in a single workspace where human agents and AI share the same data and context. Richpanel officially supports the Model Context Protocol: the MCP server at mcp.richpanel.com/mcp lets teams connect Claude directly to their Richpanel helpdesk for secure access to analytics, conversations, agents, and tags. Integration depth spans the full ecommerce stack: native Shopify and BigCommerce for order data, Klaviyo for email marketing sync, Recharge for subscription management, Loop Returns and Return Prime for returns workflows, HubSpot for CRM, Aircall and Consio for phone, and 40+ additional integrations. Richpanel is not the right fit for B2B SaaS, financial services, or any non-ecommerce customer service operation: the platform is purpose-built for DTC and ecommerce workflows and provides limited value outside that context. Teams that prefer month-to-month flexibility should evaluate Tidio (from $29/month with monthly billing) or Gorgias (from $10/month) instead. The $500/month AI Agent base fee plus $100/seat for human agents creates a higher entry point than Gorgias or Tidio, making Richpanel better suited for mid-market ecommerce brands with sufficient conversation volume to justify the AI economics. Q2 2026 state: Richpanel has completely overhauled its pricing from per-seat tiers (Pro $69, Pro Max $99) to an AI agent-led model ($500/month + $0.25/conversation + $100/seat for humans). The 50% resolution guarantee with full refund replaced the previous 30% savings guarantee. SOC 2 Type II, HIPAA, and GDPR certifications are now independently audited and confirmed on the homepage and Enterprise pricing tier. MCP remains officially supported at mcp.richpanel.com/mcp. Returns is now a distinct product line for exchange-first returns automation.

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