Richpanel

Richpanel is the AI-first customer service platform purpose-built for ecommerce brands, combining a per-agent helpdesk, an autonomous AI Agent add-on, and an exchange-first returns portal in a unified system used by 2,000+ brands globally. Rather than replacing seats outright, the platform pairs a traditional omnichannel inbox with AI that resolves end-to-end in your brand voice and escalates to human agents when stuck, with confirmed customer outcomes including 72% ticket reduction at Karta Ventures, 95% CSAT at Ammunition Depot, and 65% self-service resolution at Paleovalley. Pricing combines per-agent helpdesk plans with a usage-based AI add-on, all on annual contracts. The Pro plan is $69 per agent per month and Pro Max is $99 per agent per month; Enterprise is custom volume pricing for teams with 10 or more agents, adding multi-brand orchestration, SSO, custom DPA and SLA, a dedicated success engineer, and white-glove migration from Zendesk or Gorgias. The autonomous AI is sold as the Customer Service AI add-on and is priced purely per outcome at $0.20 per AI-handled conversation with no base platform fee, so cost tracks the volume the AI actually works. Companion AI add-ons, including Sidekick AI agent assist, the Self-Service Portal, and Social Media Moderator AI, carry no additional base cost. All plans are annual contracts with no monthly billing option. Richpanel backs the platform with two 30-day guarantees: at least 30% cost savings versus Zendesk or Gorgias, and at least 50% ticket automation. If both are not delivered within 30 days, you receive a full refund even on an annual contract. Onboarding follows a roughly two-week ramp: migration of tickets, macros, tags, and rules from your existing helpdesk with one-click import, team training, a copilot phase where the AI drafts replies for human approval, and then autonomous resolution on configured workflows. Richpanel reports migrating 40 to 60 brands per month from Zendesk and Gorgias. The AI works across every channel from a single configuration: email, chat, social, SMS, WhatsApp, and voice. It is trained on your policies and brand voice, executes real actions including refunds, order tracking, subscription management, and cancellations, and escalates to humans when unsure. The platform includes an omnichannel inbox, queues and routing, reporting, and QA in a single workspace where human agents and AI share the same data and context. Richpanel officially supports the Model Context Protocol: the MCP server at mcp.richpanel.com/mcp lets teams connect Claude directly to their Richpanel helpdesk for secure, authenticated access to analytics, conversations, agents, and tags. Integration depth spans the full ecommerce stack: native Shopify and BigCommerce for order data, Klaviyo for email marketing sync, Recharge for subscription management, Loop Returns and Return Prime for returns workflows, HubSpot for CRM, Aircall for phone, and additional integrations. Richpanel is not the right fit for B2B SaaS, financial services, or any non-ecommerce customer service operation: the platform is purpose-built for DTC and ecommerce workflows and provides limited value outside that context. Teams that prefer month-to-month flexibility should evaluate Tidio (from $24.17/mo billed annually) or Gorgias (from $10/mo), both of which offer monthly billing, since Richpanel is annual only. The $69 per-agent seat pricing plus $0.20 per AI conversation suits mid-market ecommerce brands with enough conversation volume to justify the AI economics; very small or seasonal stores may find Gorgias or Tidio cheaper to start. Q3 2026 state: Richpanel restructured its pricing in 2026, retiring an older $500 per month order-volume tier and introducing per-outcome AI pricing at $0.20 per AI-handled conversation on top of its $69 and $99 per-agent seat plans. Both the 30% cost-savings guarantee and the 50% automation guarantee are active, backed by a full 30-day refund. SOC 2 Type II, HIPAA, and GDPR are confirmed on the Richpanel trust page. The MCP server remains live at mcp.richpanel.com/mcp.