Richpanel

Richpanel is the customer service software purpose-built for ecommerce brands, combining email, live chat, SMS, phone, social channels, and AI Employees in a unified platform with aggressive positioning against incumbents — the company markets a "30% guaranteed savings vs Zendesk/Gorgias + 30% fewer tickets in 60 days" promise that reflects its mid-market ecommerce go-to-market focus. Founded with a focus on Shopify, BigCommerce, and ecommerce-specific workflows, Richpanel has grown into a competitive challenger to Gorgias and Zendesk in the ecommerce customer service category. Pricing is transparent and tiered per agent annually: Pro at $69/agent/month ($828/year, billed annually) covers AI and automations at no extra cost — uncommon at this price tier where competitors often gate AI behind premium plans. Pro Max at $99/agent/month ($1,188/year) adds multi-brand support, advanced analytics, and additional channels. Enterprise is custom-priced for teams with 50+ agents needing custom integrations and white glove setup. All subscriptions are annual contracts. Richpanel's differentiation versus Gorgias and Zendesk is the AI-included pricing combined with the savings guarantee: by including AI Employees in the base Pro tier rather than gating them behind enterprise plans, Richpanel makes AI-powered ecommerce customer service accessible at $69/agent/month — materially below Gorgias's typical AI tiers. The 30% savings vs Zendesk/Gorgias guarantee provides procurement-friendly positioning that helps mid-market ecommerce teams justify switching costs from incumbents. Richpanel AI Employees handle autonomous resolution across email, chat, and SMS channels, with native ecommerce context (order status, shipping, returns, refunds). The platform integrates with Shopify, BigCommerce, Magento, WooCommerce, Klaviyo, Recharge, ShipStation, and major ecommerce platforms. Richpanel operates under SOC 2 Type II, GDPR, and PCI DSS compliance.