ByHeather MacAvelia·Last verified Jun 24, 2026

Freshchat

Name: Freshchat
Price: 19 USD
Author: Freshworks

★4.1/ 5

by Freshworks

Independently Reviewed

Visit freshworks.com →

Freshworks customer messaging platform with Freddy AI Agent for chat, WhatsApp, and social. Free for 10 agents; Growth $19, Pro $49, Enterprise $79/agent/mo annual.

From

$19

freemium ↗

GitHub

—

Stars

4.4 / 5

499 reviews ↗

MCP

Compatible

Freshchat is Freshworks' customer messaging platform combining live chat, WhatsApp, Facebook Messenger, Apple Messages, and email into a unified agent workspace with Freddy AI Agent for autonomous resolution. Part of the broader Freshworks customer experience suite alongside Freshdesk Omni, Freshcaller, and Freshsales, Freshchat serves over 60,000 customers globally with a focus on SMB and mid-market customer service teams that need omnichannel messaging without enterprise contact center complexity. Pricing is tiered with a genuine free tier: Free covers up to 10 agents with website live chat, email, and unified agent workspace at no cost. Growth at $19/agent/month billed annually adds WhatsApp, Facebook Messenger, real-time dashboards, and basic automation. Pro at $49/agent/month adds custom dashboards, advanced routing, and multiple SLA policies. Enterprise at $79/agent/month adds skills-based assignment, advanced security including audit logs and SSO, and custom apps. Both monthly and annual billing are available with annual saving approximately 16%. Freddy AI Agent is available on all paid plans (Growth, Pro, and Enterprise) with 500 free sessions included as a one-time per-account trial. Once exhausted, additional sessions are purchased at $49 per 100 ($0.49 per session). Freddy AI Copilot (agent assist with suggested replies, summarization, and tone tools) is a separate $29/agent/month add-on available on all paid plans. A session is defined as a unique 24-hour interaction window. Freshchat's Freddy AI session pricing is materially cheaper than Intercom Fin at $0.99/resolution, though resolution definitions differ. Freshchat's differentiation versus Intercom and Zendesk is the price-to-feature ratio at SMB and mid-market: Free for 10 agents and Growth at $19/agent provides more accessible entry pricing than Intercom (no free tier, starts at $29/seat/month) or Zendesk Suite Team ($55/agent). The platform integrates natively with Freshdesk for ticketing, Freshsales for CRM, and Freshcaller for voice, letting customers consolidate their entire customer experience stack on Freshworks without separate tool integration overhead. Freddy AI capabilities span automated answer suggestions, autonomous resolution, conversation summarization, sentiment analysis, and AI-powered translation across 30+ languages. Freshchat is not the right fit for enterprise contact centers needing voice-first omnichannel orchestration: Talkdesk (from $85/user/month) and Genesys Cloud (from $75/user/month) provide stronger voice and workforce management. Teams prioritizing the highest autonomous AI resolution rates should evaluate Intercom Fin ($0.99/resolution, 82% claimed resolution rate) or Decagon (custom enterprise pricing) before committing to Freshchat's Freddy AI for high-volume autonomous resolution. Q2 2026 state: Freddy AI Agent session pricing confirmed at $49 per 100 sessions ($0.49/session), with first 500 sessions included on Enterprise. Freddy AI Copilot add-on available at $29/agent/month. Freshworks Trust Center confirms SOC 2 Type II, ISO 27001, and GDPR compliance. G2 listing operates under slug freshworks-freshchat with 499 reviews at 4.4/5.

Pricing

freemium · $19

View pricing ↗

Segment

smb

Setup

easy

Verified

Jun 24, 2026

Transparency

Public

Contract

Monthly or Annual

Data training

Not Disclosed

Autonomy

Human Optional

Capabilities

ticket-resolutioncrm-syncmultilingualautonomousworkflow-builder

Pros & Limitations

Editorial assessment

Pros

✓Most accessible entry pricing in the messaging category: Free for 10 agents and Growth at $19/agent/month makes Freshchat materially cheaper than Intercom (no free tier) or Zendesk Suite Team ($55/agent), particularly for SMB and growing support teams managing costs.
✓Native integration with the Freshworks suite: Freshdesk, Freshsales, and Freshcaller share a unified data layer, eliminating the integration overhead teams face when stitching point solutions together for omnichannel customer experience across ticketing, messaging, and voice.
✓Freddy AI session pricing at $0.49/session ($49/100 sessions) is materially cheaper than Intercom Fin ($0.99/resolution): for teams handling high volumes of routine queries, the per-session cost advantage compounds significantly at scale while still paying only for AI activity.

Limitations

⚠Freddy AI autonomous resolution capabilities lag dedicated AI-first platforms: Freddy AI is solid for the price tier but the depth of agentic features and conversation orchestration lags Sierra, Decagon, and Intercom Fin that have invested more aggressively in AI-first resolution quality.
⚠Brand recognition lags Intercom and Zendesk in enterprise procurement: Freshworks has strong SMB and mid-market customer base but less Fortune 500 traction, which can affect risk-averse enterprise buyers requiring large-scale peer references.
⚠Two-axis pricing model requires cost modeling: per-agent platform fees plus per-session Freddy AI fees plus optional Copilot add-on creates multiple billing variables that are harder to forecast than fixed-tier alternatives at high AI resolution volumes.

Technical Details

Deployment

webapimobile-sdk

Model architectureProprietary

Avg setup time< 1 hour for SMB (sign up free, install widget, configure first message channels); 2-6 weeks for Pro/Enterprise with full automation

Autonomous rateFreddy AI Agent handles autonomous resolution within configured guardrails across chat, WhatsApp, Facebook Messenger, and email channels. Session pricing at $0.49/session ($49/100 sessions). Freshworks does not publish a platform-average Freshchat resolution rate.

Integrations

FreshdeskFreshsalesHubSpotSlackWhatsAppInstagramShopifyZapier

Security

SOC 2 Type IIISO 27001GDPRHIPAA