AI Agent Definitions
Clear, structured definitions of AI agent categories — what they are, how they work, and how to evaluate them for your business.
What is an AI Customer Support Agent?
AI agents that autonomously resolve support tickets, triage queries, and provide omnichannel service.
Read definition →What is an AI Research Agent?
AI agents that conduct multi-step web research, search academic literature, and generate structured reports.
Read definition →What is an AI Marketing Agent?
AI agents that generate content, optimise SEO, automate paid campaigns, and personalise messaging.
Read definition →What is an AI Coding Agent?
AI agents that write, review, and refactor code from inline autocomplete to fully autonomous engineering.
Read definition →What is an AI SDR?
An AI SDR autonomously handles outbound prospecting, personalised outreach, follow-up sequences, and lead qualification.
Read definition →What is an AI Sales Agent?
AI agents that automate prospecting, outbound email, lead enrichment, and CRM workflows.
Read definition →What is Human-in-the-Loop AI?
Human-in-the-loop (HITL) AI is an approach where human oversight is built into an AI system at defined checkpoints — the AI handles routine steps autonomously b...
Read definition →What is Multi-Agent Orchestration?
Multi-agent orchestration is the coordination of multiple specialised AI agents working together to complete complex, multi-step workflows — each agent handling...
Read definition →What is AI Agent ROI?
AI agent ROI (return on investment) is the measurable business value generated by deploying an AI agent, calculated by comparing the cost of the agent against t...
Read definition →What is an AI Copilot?
An AI copilot is an AI assistant that works alongside a human, providing suggestions, drafting content, and surfacing insights — but requiring human approval be...
Read definition →What is MCP (Model Context Protocol)?
MCP (Model Context Protocol) is an open standard developed by Anthropic that allows AI agents to connect to external tools, data sources, and services through a...
Read definition →What is an AI HR Agent?
An AI HR agent is an autonomous AI system that handles human resources tasks — including recruiting, onboarding, payroll processing, compliance monitoring, and ...
Read definition →What is Agentic AI?
Agentic AI refers to AI systems that can set goals, plan multi-step approaches, use tools, take actions, and adapt based on outcomes — operating with a degree o...
Read definition →What is an AI Workflow?
An AI workflow is a sequence of automated steps where AI agents, models, and tools work together to complete a business process — from trigger to outcome — with...
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