Intercom Fin

Intercom Fin is an AI customer service agent priced at $0.99 per resolution -- you only pay when Fin successfully resolves a conversation end-to-end. Fin 2, the current generation, claims an 82% resolution rate across customer service conversations, handling complex multi-step queries with a more human-like conversational style than earlier chatbot approaches. It deploys across every Intercom channel -- live chat, email, WhatsApp, SMS, Instagram, and phone -- from a single configuration, and can be used standalone on platforms like Salesforce and Zendesk with a $49.50 monthly minimum (50 resolutions). When used inside Intercom, at least one paid Intercom seat is required, starting at $29/seat/month on the Essential plan. The outcome-based pricing model means costs scale directly with automation success -- teams resolving 5,000 conversations per month with Fin pay $4,950 in Fin fees alone, on top of base seat costs. This makes Fin one of the most expensive AI support agents at high volume, but potentially strong ROI at lower volumes where it replaces human agent time.