Kommunicate

Kommunicate is a no-code customer service automation platform from Intentive Technologies Pvt Ltd, built for small and mid-sized support teams. Its AI agents answer customer questions from a company's website pages, PDFs, help center articles and other documents, and hand a conversation to a human agent with its context when a query falls outside what they know. The same workspace covers live chat, AI email ticketing and Voice AI across websites, mobile apps, WhatsApp, Telegram, Instagram, Facebook Messenger and LINE, in more than 100 languages. Kommunicate reports that its AI automates 80%+ of support queries on average across active customer accounts over the last 90 days, and that 99.9% of AI-to-human handoffs succeed. Its Custom AI Agents service builds agents for support, IT, HR, sales and operations teams on the same platform. Agents run on OpenAI, Anthropic and Google Gemini models, which most customers use through Kommunicate without adding their own API key, and existing Dialogflow, Amazon Lex and IBM Watson bots can also be connected. Integrations include Zendesk, Freshdesk, Salesforce, HubSpot, Pipedrive, Zapier, Slack, Shopify, WordPress, Wix and Google Analytics, and SDKs are published for iOS, Android, Flutter and React Native. Prices are in US dollars, and every plan starts with a 30-day free trial that needs no credit card. Starter is $40 per month billed monthly or $34 per month billed annually, and includes 1 AI agent, 1 team member, 250 conversations a month (about 10,000 messages), web, mobile app, WhatsApp, Telegram and Instagram channels, AI email automation and 1-year chat history. Extra AI agents and team members are $20 per month each, and extra conversations are $15 per 1,000. Professional is $200 per month billed monthly or $167 billed annually, with 2 AI agents, 3 team members and 2,000 conversations a month (about 80,000 messages). It adds Zendesk, Freshdesk and Google Analytics integrations, AI summaries, auto-resolved tickets, Agent Assist, campaign messaging, API and webhook access and 2-year chat history, with extra agents and team members at $30 per month each and extra conversations at $10 per 1,000. Voice AI is billed at $0.06 per minute on both plans. Enterprise is priced through sales and adds custom agent and seat counts, discounted conversation pricing, Salesforce, HubSpot and Zapier integrations, SSO, advanced analytics, a dedicated account manager, SLA-backed support and branding removal. The Starter price covers one AI agent and one team member, and each addition costs $20 per month. Starter includes no CRM or helpdesk integration: Zendesk and Freshdesk start on Professional, and Salesforce, HubSpot and Zapier are on Enterprise. API and webhook access starts on Professional, and SSO and removal of Kommunicate branding are Enterprise features. Kommunicate suits small and mid-sized support teams that want a no-code AI agent across web, messaging, email and voice with human handoff built in. Teams that want an open-source agent they can self-host should look at ChatterMate. Large enterprises that need a FedRAMP High certified platform should look at Sierra. Current state Q3 2026: Kommunicate's trust center lists SOC 2 Type II, ISO 27001, GDPR and HIPAA, and names Amgen, Rakuten, HDFC Life and Day Translations among the companies using it. Published customer stories include Conte.it, an Italian insurer that automated 90% of queries on insurance purchases, renewals and refunds, TelOne in telecom, which says it cut 25% of its support agents' workload, and Lula in mobility, which reports a 40% increase in CSAT. Kommunicate's terms, privacy policy and DPA do not state whether customer data is used to train AI models, and it documents no MCP server.