Tidio

Tidio is a customer service platform from Tidio LLC that combines live chat, ticketing and email in a shared inbox with Lyro AI Agent and Flows, a no-code builder for automated sales and support paths. Tidio was founded in 2013 in Szczecin, Poland, and says more than 300,000 businesses use it. Lyro answers customer questions from a company's help center, FAQs and website pages, which it scrapes automatically, runs on Claude from Anthropic alongside Tidio's in-house models, and replies natively in 48 languages. Tidio says its customers average a 75% resolution rate with Lyro, and its help center counts a conversation as resolved when Lyro answers and the visitor leaves or does not ask for a human agent. Lyro Actions let it call a store's or other system's API to check order status and shipment details or change a shipping address without a human agent, and Lyro is also sold on its own for Zendesk, Intercom, Salesforce and other help desks.

Channels include the website chat widget, email, Messenger, Instagram and WhatsApp, with desktop and mobile apps for agents. Store and site integrations include Shopify, WooCommerce, BigCommerce, Adobe Commerce, PrestaShop, WordPress, Wix and Squarespace, and CRM and marketing integrations include HubSpot, Salesforce, Zendesk, Pipedrive, Zoho CRM, Klaviyo, Mailchimp and Zapier. Its integrations library also lists custom integrations that its team builds, and notes that availability depends on the plan. Growth adds native Shopify actions for agents, such as cancelling orders, issuing refunds and changing shipping addresses from the inbox. Plus adds OpenAPI access, and Lyro can connect to external MCP servers and use their tools. Plus and Premium also include a read-only Analytics API with a hosted MCP server, which the Tidio developer docs show connecting to Claude, ChatGPT and Cursor to query conversation, ticket, CSAT and Lyro data.

Prices are in US dollars, and the pricing page opens on annual billing, which gives 2 months free. The Free plan includes 50 billable conversations a month, 10 seats, live chat and ticketing, 50 lifetime Lyro conversations and 100 Flows visitors. Starter is $24.17 per month billed annually or $29 billed monthly, with 100 billable conversations, the live visitors list, operating hours and basic analytics. Growth starts at $49.17 per month billed annually or $59 monthly for 250 billable conversations and scales to 2,000, adding advanced analytics, permissions, automatic chat assignment, macros and native Shopify actions. Plus starts at $300 per month plus monthly usage, is sold through the sales team and adds custom limits and seats, departments, multiproject, custom branding, OpenAPI and a dedicated Success Manager. Premium is priced on request and adds from 3,000 Lyro conversations, a guaranteed 50% Lyro resolution rate, pay-per-resolution billing, a mobile SDK and SSO. A billable conversation is one that includes a reply from a human agent, so Lyro and Flows replies do not count toward it. Every paid plan has a 7-day free trial with no credit card.

Lyro is priced separately from the help desk plans. Every account gets 50 Lyro conversations once, and a monthly Lyro quota costs from $32.50 per month billed annually or $39 monthly for 50 conversations, up to 1,000. Flows beyond 100 visitors a month start at $24.17 per month billed annually for 2,000 visitors. Self-serve plans stop at 10 seats and 2,000 billable conversations, and removing Tidio branding is an add-on at $16.67 per month billed annually or $20 monthly.

Tidio suits small and mid-sized businesses, especially ecommerce stores, that want live chat, a shared inbox and an AI agent in one tool with a free plan to start. Teams that want an open-source agent they can self-host should look at ChatterMate. Teams building voice agents through an API should look at ElevenAgents. Enterprises that want a managed AI agent deployment across voice, chat and email should look at Decagon.

Current state Q4 2026: Tidio completed its 2026 SOC 2 Type II audit in August 2026, covering security, availability and confidentiality, and its trust center also lists GDPR, CCPA, CPRA, the EU-US Data Privacy Framework, the EU AI Act and the NIST AI RMF. A custom Lyro build sold through the sales team lists SOC 2 and HIPAA compliance. Tidio's AI terms say customer input and output are not used to train foundation models exposed to other customers except in aggregated form, and that customers can opt out of improvement training through support. Brands shown on its site include Bosch, Under Armour, Jaguar, P&G, The Body Shop and Stanley.