eesel AI

eesel AI sells AI agents that work inside the tools a team already uses rather than in a new dashboard. Agents resolve and draft helpdesk tickets, answer in Slack, a website chat bubble and email, write blog content, and handle e-commerce order lookups and refunds, and teams brief them in plain language like a new teammate.

Helpdesk integrations include Zendesk, Freshdesk, Intercom, HubSpot, Gorgias, Help Scout, Front, Salesforce and Zoho Desk, and knowledge sources include Confluence, Notion, Google Docs, SharePoint, Slite and past tickets. Agents also run in Slack, Microsoft Teams, Google Chat, Discord and WhatsApp, and in stores on Shopify, WooCommerce and Magento. Since September 2026 every eesel workspace is an MCP server, so Claude, ChatGPT, Cursor and other MCP clients can talk to its agents with the signed-in person's permissions, and an open API and the eesel CLI cover custom setups.

Pricing moved to monthly credit plans in USD. A free trial includes 100 credits with no card. Teammate plans run from $299 a month for 500 credits to $1,749 for 5,000, with larger volumes by quote. A ticket or chat is 1 credit however long it runs, there is no platform fee or seat charge, unused credits do not roll over, and optional overage costs $0.80 per credit. Paying a year upfront gives two months free. Enterprise is custom and adds a dedicated contact, SSO and MFA, custom data residency, HIPAA with a signed BAA and an annual contract. Priority support and SSO are also sold as add-ons from $299 and $199 a month.

eesel's trust center says its SOC 2 Type II observation period runs from 1 October to 31 December 2026, with the audit in early 2027, so there is no SOC 2 report yet. A DPA covering GDPR is available, HIPAA BAAs are offered to Enterprise customers, EU or US data residency is included on every plan, and eesel states that customer data is never used to train AI models.

Teams that want a full helpdesk with an AI agent built in can compare Intercom (from $29/mo billed annually) and Zendesk AI (from $19/mo billed annually). Help Scout (from $25/mo billed annually) also bills its AI agent per resolution.

Current state Q4 2026: eesel cites a fully automated Zendesk agent handling 100,000+ tickets a month in German and a Freshdesk deployment above 50,000 tickets a month. Published customers include Anytime Fitness, BitGo, CartonCloud, Ecosa and Global Pay.