Decagon

Decagon is an AI-first customer service platform that deploys structured agent workflows for high-volume autonomous resolution. Unlike helpdesks that bolt AI onto legacy ticket systems, Decagon is architected from the ground up for AI resolution -- its agents handle complex, multi-step support conversations autonomously using structured reasoning rather than simple keyword matching or FAQ retrieval. Customers including Notion, Rippling, Duolingo, and Eventbrite use Decagon for enterprise-scale support automation. The platform trains on your product documentation, past support conversations, and internal knowledge bases to understand product-specific context rather than relying on generic LLM responses. Pricing is custom and positioned at enterprise scale -- Decagon does not publish pricing and requires a sales conversation. It competes directly with Intercom Fin at the enterprise end of the AI support market, with Decagon typically favoured by product-led SaaS companies that need deep product integration rather than a general-purpose support agent layer.