Best AI Customer Support Agents for B2B (2026)

AI-powered customer conversation platform unifying WhatsApp, Instagram, TikTok and more in one inbox, with autonomous AI Agents and a first-party MCP server. From $79/month billed annually (USD).

Enterprise AI customer support platform with multi-agent autonomous resolution across 70+ integrations including MCP. Acquired by Zendesk in 2026. Custom pricing.

AI voice agent that answers restaurant phones 24/7 and books reservations against live Google Calendar availability. Basic is $100 per month (USD) with 200 minutes. Order taking starts at $200.

RingOperator is an AI phone agent that answers, books and qualifies calls for small service businesses around the clock. Starter is $25 per month (USD) with 100 minutes included.

Zeiko runs supervised AI support agents for small teams, answering from approved sources with permission-scoped approvals and human handoff. From $15 per month (USD) billed yearly.

Email-first customer support platform with shared inbox, knowledge base, and AI assist. Standard $25, Plus $45, Pro $75/user/mo. AI Answers add-on at $0.75/resolution.

Autonomous support agents that work inside Zendesk, Freshdesk, Intercom and Gorgias. Usage pricing at $0.40 per ticket handled (USD), no platform fee, no seat charge, $50 free to start.

Conversational AI voice and chat agent platform that autonomously handles customer interactions across voice, chat, and text. Real-time actions via webhooks and MCP. Agent calls from $0.08/minute.

Freshworks AI support with Freddy AI Agent for autonomous resolution and Copilot agent assist. Growth $19, Pro $55, Enterprise $89 per agent/month billed annually (USD).

Swiss AI agent platform for customer service with MCP-native architecture and 200+ integrations. Starting from $1/resolution. Free trial. Chat, email, WhatsApp, social.

Cloud business phone and AI Voice Agent platform. Essentials $30, Professional $50/license/mo annual. AI Voice Agent from $0.19/min. 250+ integrations.

No-code AI chatbot with Voice AI, chat, and email across web, mobile, WhatsApp, Telegram, and Instagram. Starter $34/mo, Professional $167/mo billed annually (USD). 30-day free trial.

Contact center AI with Agent Assist, Togo Voice AI Agents, QA automation, and coaching. InteLogix, Credit Control. Custom enterprise pricing.

Unified WFM + AI Agents + AI Copilot platform for human agents, AI agents, and BPO vendors. MCP-enabled. Stripe, Robinhood, Etsy. AI Agents from $0.65/conversation.

Enterprise conversational AI by Reliance Jio with Voice, Support, Sales, Booking, Lead Qualification, and Insights Agents. 500+ enterprises. Custom enterprise pricing.

B2B support platform with AI Agents, an official MCP server, and an omnichannel inbox for Slack, Teams, email, and Discord. Seat-based, quote-only pricing (demo required).

Customer service platform combining ticketing, messenger, and Fin AI Agent. Essential $29/seat/mo + $0.99/Fin outcome; Advanced $85/seat; Expert $132/seat.

Enterprise agentic AI platform for customer experience with autonomous AI agents across voice, chat, SMS, and messaging. Accor Hotels, Panasonic, Terminix, Roku. Custom enterprise pricing.

Enterprise customer service platform with AI Agents, Forethought AI, and Copilot across 1,800+ integrations. Suite plans from $55/agent/mo annual. 14-day free trial.

Open-source conversational AI platform for customer support, with visual flow design, an autonomous engine and MIT-licensed self-hosting. Free plan, Plus from $150/mo billed annually (USD).

AI-native customer service platform with two products: Hiver Omni (standalone) and Hiver in Gmail. Free; Growth $25, Pro $55, Elite $85/user/mo. AI Agents from Growth tier.

Salesforce Agentforce Service delivers AI-powered customer service on the Salesforce platform. Starter $25, Pro $100, Enterprise $175, Unlimited $350, Agentforce 1 Service $550/user/mo annual.

AI-first helpdesk built specifically for ecommerce brands on Shopify, BigCommerce, and Magento. Helpdesk from $10/mo, AI Agent billed per resolved conversation. Used by 17,000+ brands including Arc'teryx.

Enterprise AI agent platform with governance controls for high-stakes customer interactions. Used by ADT, SiriusXM, Sonos, WeightWatchers. FedRAMP High certified. Custom enterprise pricing.

Meta's AI agent for WhatsApp, Messenger, and Instagram. Answers questions, recommends products, books appointments. Business Platform use is charged at $2.00 USD per 1M tokens as of August 1, 2026.

Enterprise AI customer support platform deploying autonomous agents across voice, chat, and email. Used by Hertz, Notion, Duolingo, ClassPass. Custom enterprise pricing.

AI support agent that autonomously resolves 60 to 90% of tickets across chat, email, voice, and social. Three USD models from $0.19 per resolution, $0.04 per response, or $99/mo flat. ISO 27001 certified.

Enterprise AI-native contact center platform with autonomous AI Agents for voice, chat, and SMS in 30+ languages. Consumes MCP as a client. Custom pricing. SOC 2, ISO 27001, ISO 42001, HIPAA.

The #1 AI Agent for customer service. 76% avg resolution rate across 12,000+ customers, $0.99 per outcome. MCP-enabled. Runs on any helpdesk or with Intercom.

AI voice agents that answer inbound and outbound calls for service businesses across 12 verticals, auto-built from your website URL in about 90 seconds. First agent free; paid plans from $99/mo.

Zoho Desk customer service platform with Zia AI, an official MCP server, and chatbots. 100K+ companies. Express $7, Standard $14, Pro $23, Enterprise $40/user/mo billed annually (USD).

Enterprise AI customer experience platform (Ada ACX) resolving support conversations autonomously across chat, email, voice, SMS, and WhatsApp. 300K+ annual conversations target. Custom enterprise pricing.

Agentic CX platform for commerce with action-taking AI that executes end-to-end workflows. Updates addresses, changes subscriptions, processes returns. From $1 per conversation.

AI voice agent platform for contact centers with inbound and outbound calling, lead qualification, and appointment booking. From $0.08/min. 500 free minutes.

Cohere enterprise AI platform with North (AI workplace), Compass (search), Command models, and Transcribe for private, secure, on-premise deployments. Custom enterprise pricing.