Best AI Customer Support Agents for B2B (2026)

Enterprise AI customer support platform with multi-agent autonomous resolution across 70+ integrations including MCP. Acquired by Zendesk in 2026. Custom pricing.

Salesforce Agentforce Service delivers AI-powered customer service on the Salesforce platform. Starter $25, Pro $100, Enterprise $175, Unlimited $350, Agentforce 1 Service $550/user/mo annual.

Enterprise AI agent platform with governance controls for high-stakes customer interactions. Used by ADT, SiriusXM, Sonos, WeightWatchers. FedRAMP High certified. Custom enterprise pricing.

The #1 AI Agent for customer service. 76% avg resolution rate across 12,000+ customers, $0.99 per outcome. MCP-enabled. Runs on any helpdesk or with Intercom.

eesel AI deploys autonomous support agents inside Zendesk, Freshdesk, Intercom, and Gorgias. Usage-based pricing at $0.40 per ticket with no platform fee. GDPR and CCPA compliant.

Meta's AI agent for businesses on WhatsApp, Messenger, and Instagram. Answers questions, recommends products, books appointments, and facilitates sales. Free setup; paid tiers coming.

AI voice agents that answer inbound and outbound calls for service businesses across 12 verticals, auto-built from your website URL in about 90 seconds. Plans from $99/mo.

Freshworks AI customer support with Freddy AI Agent for autonomous resolution and Copilot agent assist. Growth $19, Pro $55, Enterprise $89/agent/month annual.

Enterprise AI customer support platform deploying autonomous agents across voice, chat, and email. Used by Hertz, Notion, Duolingo, ClassPass. Custom enterprise pricing.

Customer service platform combining ticketing, messenger, and Fin AI Agent. Essential $29/seat/mo + $0.99/Fin outcome; Advanced $85/seat; Expert $132/seat.

AI support agent that autonomously resolves 60 to 90% of tickets across chat, email, and voice. From $0.19/resolution or $99/mo server plan. ISO 27001. 4.9/5 on G2.

Conversational AI voice and chat agent platform that autonomously handles customer interactions across voice, chat, and text. Real-time actions via webhooks and MCP. Agent calls from $0.08/minute.

Enterprise agentic AI platform for customer experience with autonomous AI agents across voice, chat, SMS, and messaging. Accor Hotels, Panasonic, Terminix, Roku. Custom enterprise pricing.

Cloud business phone and AI Voice Agent platform. Essentials $30, Professional $50/license/mo annual. AI Voice Agent from $0.19/min. 250+ integrations.

AI-native customer service platform with two products: Hiver Omni (standalone) and Hiver in Gmail. Free; Growth $25, Pro $55, Elite $85/user/mo. AI Agents from Growth tier.

Contact center AI with Agent Assist, Togo Voice AI Agents, QA automation, and coaching. InteLogix, Credit Control. Custom enterprise pricing.

Email-first customer support platform with shared inbox, knowledge base, and AI assist. Standard $25, Plus $45, Pro $75/user/mo. AI Answers add-on at $0.75/resolution.

B2B support platform with AI Agents, MCP integration, and omnichannel inbox for Slack, Teams, email, Discord. Starter $59, Pro $89, Enterprise $139/seat/mo annual.

Enterprise AI-native contact center platform with autonomous AI Agents for voice, chat, and SMS in 30+ languages. MCP supported. Custom pricing. SOC 2, ISO 27001, HIPAA.

Enterprise customer service platform with AI Agents, Forethought AI, and Copilot across 1,800+ integrations. Suite plans from $55/agent/mo annual. 14-day free trial.

Zoho Desk customer service platform with Zia AI, MCP integration, and chatbots. 100K+ companies. Express $8.75, Standard $19, Pro $31, Enterprise $50/user/mo annual.

Enterprise AI customer experience platform (Ada ACX) resolving support conversations autonomously across chat, email, voice, SMS, and WhatsApp. 300K+ annual conversations minimum. Custom enterprise pricing.

Agentic CX platform for commerce with action-taking AI that executes end-to-end workflows. Updates addresses, changes subscriptions, processes returns. Custom pricing.

No-code AI chatbot platform with Voice AI, chat, email across web, mobile, WhatsApp, Telegram, and Instagram. Starter $40/mo, Professional $200/mo. 30-day free trial.

Swiss AI agent platform for customer service with MCP-native architecture and 200+ integrations. Starting from $1/resolution. Free trial. Chat, email, WhatsApp, social.

AI-powered customer conversation platform unifying 20+ channels with autonomous AI Agents. 10,000+ businesses. Plans from $79/month. 7-day free trial.

Enterprise conversational AI by Reliance Jio with Voice AI, Support, Sales, Booking, and Lead Qualification Agents. Custom enterprise pricing. 500+ enterprises, 99% FRT improvement.

Unified WFM + AI Agents + AI Copilot platform for human agents, AI agents, and BPO vendors. MCP-enabled. Stripe, Robinhood, Etsy. Custom enterprise pricing.

AI voice agent platform for contact centers with inbound and outbound calling, lead qualification, and appointment booking. From $0.08/min. 500 free minutes.

Cohere enterprise AI platform with North (AI workplace), Compass (search), Command models, and Transcribe for private, secure, on-premise deployments. Custom enterprise pricing.