ByHeather MacAvelia·Last verified May 8, 2026

Aircall AI

Name: Aircall AI
Price: 30 USD
Author: Aircall

★4.0/ 5

by Aircall

✓ Verified Review

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Cloud business phone and contact center platform with AI Virtual Agent and conversation intelligence. Essentials $30/license, Professional $50/license, Custom enterprise.

From

$30

subscription

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Rating

MCP

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Aircall is the cloud business phone system and contact center platform with AI capabilities including AI Virtual Agent for inbound and outbound calling, AI conversation intelligence, and AI-powered automation. Founded in 2014 in Paris, Aircall has grown into one of the leading SMB and mid-market voice platforms with 19,000+ customers globally, particular strength in European and US markets, and a defining brand for sales and support teams that need cloud telephony without enterprise contact center complexity. Pricing is tiered per license: Essentials at $30/license/month annual ($90/license/month monthly) covers core business phone capabilities with at least 3 users — making Aircall accessible for small teams. Professional at $50/license/month annual ($150/license/month monthly) adds advanced features including AI conversation intelligence, integrations with Salesforce/HubSpot, and call coaching tools. Custom Enterprise is sales-led for organizations needing advanced security, custom SLAs, and complex deployments. AI add-ons (AI Virtual Agent for inbound, AI Voice Agent for outbound) are priced separately, with the AI Virtual Agent currently offering 500 free trial minutes for outbound calling. Aircall's differentiation versus Five9, Genesys, and Talkdesk is the SMB and mid-market accessibility combined with strong CRM integrations: rather than positioning as enterprise contact center infrastructure, Aircall is built for sales and support teams that want voice capabilities deeply integrated with Salesforce, HubSpot, Pipedrive, and Zendesk. The platform supports 100+ integrations with the per-license pricing model that's materially more accessible than enterprise contact center tools. Aircall AI capabilities include AI Virtual Agent (autonomous voice agent for inbound and outbound calls), AI conversation intelligence (call recording, transcription, sentiment analysis), AI call summaries (auto-generated post-call notes synced to CRM), and AI-powered call routing. The platform supports voice calling in 100+ countries, with native mobile and desktop apps. Aircall operates under SOC 2 Type II, GDPR, and HIPAA compliance.

Pricing

subscription · $30

Segment

b2b

Setup

easy

Verified

May 8, 2026

Capabilities

conversation-intelligencereportingmultilingualcrm-sync

Pros & Limitations

Editorial assessment

Pros

✓SMB-accessible pricing for cloud telephony — Essentials at $30/license/month makes Aircall materially more affordable than Five9 or Genesys for small sales and support teams that need cloud calling without enterprise contact center overhead
✓Strong CRM integrations are best-in-class for the price tier — native Salesforce, HubSpot, Pipedrive, Zendesk, and 100+ integrations sync calls and AI insights to existing CRM workflows, dramatically reducing rep manual work
✓AI Virtual Agent expands cloud telephony into autonomous calling — outbound voice agent with 500 free trial minutes lets teams test agentic voice without commitment, an increasingly important use case for high-volume outbound and follow-up

Limitations

⚠Less enterprise contact center depth than Five9 or Genesys — Aircall is purpose-built for SMB and mid-market and lacks the workforce management, advanced routing, and complex omnichannel orchestration that enterprise contact centers need at scale
⚠Per-license pricing scales linearly without volume discounts — large teams (50+ licenses) at Professional ($50/license) approach $30K/year, narrowing Aircall's SMB cost advantage versus enterprise tools that offer volume pricing
⚠AI capabilities are still maturing versus pure-play AI voice tools — Aircall AI Virtual Agent is solid but ElevenAgents and dedicated AI voice platforms offer deeper agentic voice capabilities, which matters for teams prioritizing leading-edge AI voice

Technical Details

Deployment

cloud

Avg setup time< 1 day for SMB (sign up, port phone numbers, install desktop and mobile apps); 1-4 weeks for mid-market with full CRM integration

Autonomous rateConfigurable: AI Virtual Agent runs autonomous voice conversations within configured guardrails; humans handle escalations and complex cases

Integrations

SalesforceHubSpotZendeskIntercomSlackShopify

Security

SOC 2 Type IIGDPRHIPAA