Aircall AI

Aircall is the cloud business phone system and contact center platform with AI capabilities including AI Voice Agent for inbound and outbound autonomous calling, AI Assist for conversation intelligence, and AI Actions for automated CRM and ecommerce operations during live calls. Founded in 2014 in Paris, Aircall has grown into one of the leading SMB and mid-market voice platforms with 19,000+ customers globally and particular strength in European and US markets. Pricing is tiered per license with both monthly and annual billing (annual saves 25%). Essentials at $30/license/month annual covers core business phone capabilities with a minimum of 3 users, plus 250+ integrations, IVR, call recording, click-to-dial, and SMS. Professional at $50/license/month annual adds Salesforce CTI, advanced analytics, live monitoring, smart routing, Power Dialer, and Voicemail Drop. Custom Enterprise at 25+ licenses is sales-led with unlimited international calls, custom onboarding, SLA, and SSO. All plans include 50 free AI Voice Agent minutes per account per month plus 100 additional minutes at signup. AI capabilities are modular add-ons. AI Assist at $9/license/month provides call summaries, key topic recognition, talk-to-listen ratios, action items, sentiment analysis, trending topics, call scoring, CRM logging, and automated email follow-up. AI Assist Pro at $49/license/month adds real-time coaching with live transcription, custom playbooks, live prompts, and automated call scoring. AI Voice Agent is priced by consumption: $175 for 500 minutes, $725 for 2,500 minutes, custom bundles from $0.19/minute for 10,000+ minutes; pay-as-you-go rates are $0.49/min up to 2,500 minutes and $0.39/min above. AI Actions let the AI Voice Agent autonomously look up order status, retrieve contact records, and update data in Shopify, HubSpot, and Zendesk during live calls without human intervention. Aircall's differentiation versus Five9, Genesys, and Talkdesk is SMB and mid-market accessibility combined with strong CRM integrations: the per-license pricing model with self-serve signup and a 3-license minimum is materially more accessible than enterprise contact center tools requiring sales-led procurement and 25+ seat minimums. The 250+ integrations including native Salesforce, HubSpot, Pipedrive, and Zendesk connectors sync calls and AI insights automatically to existing CRM workflows, reducing rep manual work materially. Aircall is not the right fit for enterprise contact centers needing workforce management, advanced omnichannel routing, or complex compliance environments: Talkdesk (from $85/user/month) and Genesys Cloud (from $75/user/month) provide stronger enterprise contact center depth. Teams prioritizing the deepest agentic voice AI capabilities should evaluate ElevenLabs or dedicated AI voice platforms before committing to Aircall AI Voice Agent for high-volume autonomous calling. Q2 2026 state: AI Voice Agent now supports outbound calling alongside inbound, enabling autonomous outbound lead qualification and follow-up. A new per-conversation AI agent for messaging channels launched with pay-as-you-go at $0.35/conversation (dropping to $0.29 after 1,000) and prepaid bundles (1,000 conversations for $250, 10,000 for $1,500). AI Actions handle autonomous live-call data lookups and updates in Shopify, HubSpot, and Zendesk. AI Assist confirmed at $9/license/month, AI Assist Pro at $49/license/month. SOC 2 Type II and GDPR compliance confirmed on security page.

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