Workforce Wave

Workforce Wave builds AI voice agents that answer inbound and outbound phone calls for service-industry businesses, including dental, medical, hospitality, automotive, home services, restaurant, real estate, insurance, and legal practices. The distinguishing setup approach is automatic provisioning: you paste a business website URL and the platform extracts services, hours, and specialties to generate the agent prompt and knowledge base, with the agent live on a phone number in roughly 90 seconds. Agents handle booking, intake, call transfer, IVR navigation, and outbound campaigns, and English and Spanish are supported with additional languages described as available on higher tiers. Integration depth is moderate and vertical-focused. Named native integrations include practice and property systems (NexHealth, Dentrix, Eaglesoft, Open Dental, Mindbody, Cloudbeds, Opera Cloud, ResMan), CRMs (HubSpot and a bi-directional Salesforce connection), telephony and voice infrastructure (Twilio, ElevenLabs, Vapi, Retell, Synthflow), and a published Model Context Protocol server exposing 14 tools such as provision_agent, get_call_transcript, and sync_knowledge_base. A REST API (v2) and webhooks are available. The integration catalog is roughly sixteen named systems on the integrations page; a 150-plus figure appears elsewhere on the site but is not substantiated, and general workflow tools such as Zapier and n8n are referenced in marketing but not detailed as native connectors. Pricing reality: the canonical pricing page lists Starter at 99 dollars per month (1 agent, 500 minutes, 0.12 per overage minute), Growth at 249 dollars per month (5 agents, 2,000 minutes, 0.10 overage), Platform at 499 dollars per month (20 agents, 8,000 minutes, MCP server access, 0.08 overage), and a custom Enterprise tier with HIPAA BAA and outcome-based billing. Additional agents are 25 dollars per month each. Buyers should note the site presents conflicting pricing in more than one place, including a separate table showing a 200 dollar per month starting point with a 200 dollar setup fee and annual terms, so confirming current terms directly with the vendor is advised. Who it is not for: teams needing a deep, single-vendor CRM-native agent may prefer an incumbent in their stack, and high-volume support teams seeking documented autonomous resolution rates should compare against Intercom Fin (usage-based per resolution) or Gorgias AI Agent, which publish resolution outcomes Workforce Wave does not. Businesses requiring completed third-party security certification today should weigh the status below. Current state Q2 2026: the product is operational for voice but several capabilities are early. Omnichannel coverage across SMS, WhatsApp, web chat, and email is presented on the site as coming soon rather than shipped. On security, a HIPAA BAA is offered on higher tiers with AES-256 audio storage and PHI redaction, but SOC 2 is described as in progress and PCI scope reduction and TCPA handling are operational practices rather than certifications, so formal certification is pending. There is no third-party review presence on G2, Capterra, Gartner, or Product Hunt at the time of review.