Workforce Wave

Workforce Wave builds AI voice agents that handle inbound and outbound communications for service-industry businesses. Verticals served include dental, medical, legal, hospitality, automotive, home services, restaurant, real estate, insurance, fitness, education, and financial services. The distinguishing setup approach is automatic provisioning: paste a business website URL and the platform extracts services, hours, and specialties to generate the agent prompt and knowledge base. The agent goes live on a phone number in roughly 90 seconds. Agents handle booking, intake, call transfer, IVR navigation, and outbound campaigns. English and Spanish are supported natively, with French, Portuguese, Mandarin, Cantonese, and Tagalog available on enterprise plans. Workforce Wave operates across five channels: voice, web chat, SMS, WhatsApp, and email. One agent carries the same knowledge base, brand voice, and personality across all channels. Web chat embeds on a business site in 60 seconds. SMS and WhatsApp handle inbound messages instantly, and email triages inboxes with on-brand draft replies that can be auto-sent or human-approved. Billing follows the work rather than seats: voice is billed per minute, while SMS and WhatsApp messages each count as roughly a quarter of a voice minute. Integration depth is strong and vertical-focused. Practice and property system integrations include NexHealth, Dentrix, Eaglesoft, Open Dental, Mindbody, Cloudbeds, Opera Cloud, ResMan, ServiceTitan, Clio, OpenTable, Cal.com, Book4Time, and Meevo. CRM integrations cover HubSpot, Salesforce, and HighLevel. Telephony and voice infrastructure connects through Twilio, ElevenLabs, Vapi, and Retell, with Stripe for payments and Zapier, n8n, and Slack for workflow automation. Workforce Wave publishes an official Model Context Protocol server, distributed as the @workforcewave/mcp-server package and installable in one command, exposing 14 tools including provision_agent, get_call_transcript, sync_knowledge_base, and scout_research. Any MCP-compatible AI assistant can therefore provision a voice agent with a single tool call. A REST API (v2) with 40+ endpoints, OpenAPI 3.1 spec, HMAC-signed webhooks, and SSE events rounds out the developer surface. Note that MCP server access is gated to the Platform tier and above. Pricing is published across all four tiers and the first agent is free with no time limit and no credit card, alongside a $50 credit on signup. Starter costs $99/month and includes 1 agent with 500 minutes and $0.12 per overage minute. Growth costs $249/month with 5 agents, 2,000 minutes, and $0.10 overage. Platform costs $499/month with 20 agents, 8,000 minutes, MCP server access, and $0.08 overage. Enterprise is custom-priced with unlimited agents, white-label deployment, and outcome-based billing available. Additional agents cost $25/month each on Starter and Growth. No setup fees and no contracts are required on any tier. Workforce Wave is not the right fit for teams needing a deep, single-vendor CRM-native agent; an incumbent in your existing stack may be a better path. High-volume support teams seeking documented autonomous resolution rates should compare against Intercom Fin ($0.99 per resolution) or Gorgias (from $10/mo), which publish resolution outcomes that Workforce Wave does not. Current state Q3 2026: omnichannel coverage across voice, web chat, SMS, WhatsApp, and email is fully live, and the MCP server and REST API v2 are both shipping. On the security side, role-based access controls, audit logging for all privileged operations, and encryption at rest and in transit are in place across all services. A HIPAA Business Associate Agreement is available on the Platform and Enterprise tiers, with call audio held in AES-256 encrypted storage, PHI redacted from extraction results before storage, and access logs retained for seven years. Per the published privacy policy, client interactions including voice are not used to train any large language model. There is no third-party review presence on G2 or Capterra yet, so the editorial score carries the listing on its own for now.