Hiver

Hiver is the Gmail-native shared inbox and AI customer service platform purpose-built for teams that already work in Google Workspace, eliminating the context-switching that traditional helpdesks require. Founded in 2011, Hiver has grown into one of the leading SMB and mid-market customer service platforms with 10,000+ customers globally, particular strength among customer service, finance, and IT teams that prioritize Gmail-native workflows over standalone helpdesk interfaces. Pricing is tiered with a generous free tier: Free covers small teams getting started with shared inboxes, email/live chat/knowledge base channels, collaboration, views, and basic integrations. Growth at $25/user/month covers small teams with multi-channel support, AI Compose, ticketing automation, and integrations with Slack and major business tools. Pro at $55/user/month adds advanced AI features, advanced analytics, custom roles, and SLA management. Elite at $85/user/month adds advanced security (SSO, audit logs), custom permissions, and dedicated CSM. Hiver's differentiation versus Zendesk, Help Scout, and Freshdesk is the Gmail-native architecture: rather than treating email as one channel that gets ingested into a separate ticketing system, Hiver layers shared inbox capabilities directly onto Gmail, letting agents handle customer service within their existing Gmail interface. This dramatically reduces tool-switching overhead and produces materially better agent productivity for teams that already use Gmail as their primary communication tool. Hiver AI capabilities include AI Compose (drafting replies in agent voice), AI Summarize (conversation summaries for handoffs), AI Tag (automatic categorization), AI Reply Recommendations, and AI-powered analytics. The platform also serves use cases beyond customer service — Hiver for Finance handles invoice processing and AP queries, Hiver for IT handles ticket management for IT support teams, expanding the use case footprint beyond traditional customer service. The platform integrates with Salesforce, HubSpot, Asana, Jira, and 50+ business tools. Hiver operates under SOC 2 Type II, GDPR, and HIPAA compliance.