Botpress

Botpress is a conversational AI platform built around customer support. It combines Botpress Desk, an AI helpdesk that handles bot and human conversations in one interface, Botpress Studio for visual agent design, Botpress Viber for building agents in natural language, and the ADK, an agent development kit for developers. All four share the same plans and conversation counts. It runs as a managed cloud service, and the vendor states that v12 and all self-hosted versions are no longer available for download, purchase or new deployments. Its Hub integrations, SDK and CLI are published on GitHub under the MIT license. Deployment spans web chat, WhatsApp, Instagram, Messenger, Slack, Microsoft Teams, Telegram and Discord, plus email channels including Gmail in Botpress Desk, with voice on Enterprise. Named customers on the vendor's own surfaces include American Express, KIA, Polestar, Converse, MTN, Ingenico, Suzano, VML and Uniti. In June 2025 Botpress raised a $25M Series B led by Framework, with participation from HubSpot Ventures and Deloitte Ventures.

The Botpress Hub lists integrations including Salesforce, HubSpot, Zendesk, Pipedrive, Jira, Notion, Slack, Discord, Microsoft Teams, WhatsApp Business API, Instagram, Telegram, Calendly, Stripe, Odoo and Kommo, and the Zendesk connector supports bi-directional ticket lookup and creation. A public REST API is documented, and agents can call tools exposed by third-party Model Context Protocol servers, configured under Build and Tools. The ADK command line also includes a local MCP server that lets coding tools such as Claude Code, Cursor and VS Code work with an agent project's running development server. Botpress does not publish a hosted MCP server for deployed agents.

Pricing is in US dollars and conversation-based. Free is $0 with 100 conversations, 3 seats and 3 AI agents, with no top-ups or overages. Plus is $150 per month billed annually or $189 billed monthly, with 250 conversations a month, $25 of AI usage, unlimited AI agents, 3 seats, white-label web chat and a Help Center on a custom domain, and extra packs of 100 conversations at $65. Team is $750 per month billed annually or $939 monthly, with 1,500 conversations a month, $150 of AI usage, unlimited seats, teams, routing and RBAC, and team analytics, and packs of 100 at $50. The pricing page says every conversation includes $0.10 of AI usage. Enterprise is custom and adds dedicated support, an uptime SLA, a security review, custom storage and the voice channel. A conversation is any exchange with at least two messages from the end user in a billing month, AI-only and human-assisted conversations count the same, emulator conversations count, and 3 minutes of voice count as one conversation.

What the entry price does not buy is a capped bill. At 95% of the conversation quota a pack of 100 is added automatically, and the vendor states that this auto-recharge cannot be turned off. At 95% of the AI spend allowance, a $10 AI credit grant is purchased at cost, and unused grant balance carries over for up to 12 months. Storage beyond the tier limits is a $40 per month add-on on Plus and Team.

Botpress's enterprise page shows SOC 2 Type II, GDPR and HIPAA compliance, and its homepage says it is SOC 2 certified, GDPR compliant and penetration tested by KPMG. Its trust center lists SOC 2 Type II, GDPR, HIPAA, CCPA and DORA. Its terms state that conversation data, and analytics data derived from it, is never used to train or develop algorithms or models.

Botpress is built for teams that want a managed support platform with a built-in helpdesk. Teams that want a design-led canvas for conversation designers can look at Voiceflow, Microsoft 365 organizations that want agents governed inside that stack can look at Microsoft Copilot Studio, and developers who prefer an open-source TypeScript framework they host themselves can look at Mastra.

Current state Q4 2026: the homepage reads "The AI-native customer support platform", the Free plan now includes 100 conversations, up from 25 in September, Botpress Viber shares one set of plans with Desk, Studio and the ADK, AI spend beyond the allowance is covered by $10 credit grants, and Claude Sonnet 5.5 is now the default Anthropic model in Botpress.