Botpress

Botpress is a conversational AI platform that now positions itself around customer support. It combines Botpress Studio for visual flow design, an Autonomous Engine for LLM-guided conversations, and Botpress Desk, an integrated helpdesk that handles bot and human conversations in one interface. It runs as a managed cloud service, and the vendor states that v12 and all self-hosted versions are no longer available for download, purchase or new deployments. Its Hub integrations, SDK and CLI are published on GitHub under the MIT license. Deployment spans web chat, WhatsApp, Instagram, Messenger, Slack, Microsoft Teams, Telegram and Discord. Named customers on the vendor's own surfaces include American Express, KIA, Polestar, Converse, MTN, Ingenico, Suzano, VML and Uniti, with published case studies covering VR Bank, ASISPO, the Ministry of Health and Social Services, Extendly and hostifAI. In June 2025 Botpress raised a $25M Series B led by Framework, with participation from HubSpot Ventures and Deloitte Ventures. The Botpress Hub lists more than 240 integrations, including Salesforce, HubSpot, Zendesk, Pipedrive, Jira, Notion, Slack, Discord, Microsoft Teams, WhatsApp Business API, Instagram, Telegram, Calendly, Stripe, Odoo and Kommo, and the Zendesk connector supports bi-directional ticket lookup and creation. A public REST API is documented, and agents can call tools exposed by third-party Model Context Protocol servers, configured under Build and Tools. Botpress publishes no MCP server of its own for external agents to connect into, re-verified August 2026 against the vendor sitemap, the full documentation corpus, llms.txt and direct endpoint probes. There is no native Freshdesk connector in the Hub. Pricing is in USD and has been conversation-based since a May 2026 repricing. Free is $0 with 100 conversations per month, 3 seats and 3 AI agents, with no top-ups or overages. Plus is $150 per month billed annually or $189 month to month, including 250 conversations and $25 of AI usage, with additional packs of 100 conversations at $65. Team is $750 per month billed annually or $939 month to month, including 1,500 conversations and $150 of AI usage, with packs of 100 at $50, and it adds unlimited seats, teams and RBAC, routing and team analytics. Enterprise is quote-only and adds a formal BAA confirming HIPAA compliance, custom data retention and residency, a dedicated security review, an uptime SLA and the voice channel. Annual billing saves 20% on both paid tiers, and the included allowances are identical in both billing states. What the entry price does not buy is a capped bill. Every conversation consumes $0.10 of AI usage against the tier allowance, emulator conversations count toward the quota, and auto-recharge cannot be turned off. The vendor states that reaching the conversation limit automatically adds packs of 100 rather than pausing the product, and that a workspace exhausting its AI allowance before its conversation allowance will also trigger a pack. Storage beyond the tier limits is a $40 per month add-on. At high volume the Plus overage rate of $0.65 per conversation makes it more expensive than Team at $0.50. Botpress is not the right fit for teams that need a polished visual prototyping environment for non-technical product and design staff. Voiceflow, at custom pricing, is built more directly around design-team ergonomics. Microsoft Copilot Studio, at $200/mo, is the stronger fit for Microsoft 365 organizations where SharePoint knowledge base integration and IT governance are requirements. Teams that want a fully managed ticketing layer rather than one they configure should evaluate Intercom Fin at $0.99 per outcome. Current state Q3 2026: the vendor has repositioned around customer support and its homepage now reads "The enterprise-grade AI agent platform for customer support." Botpress Desk launched as an integrated AI helpdesk. The May 2026 repricing replaced message-based billing with conversation-based pricing and folded AI usage into every paid plan. The trust center is a Drata portal publishing SOC 2 Type II, GDPR, CCPA, HIPAA and DORA, with a downloadable SOC 2 Type II attestation confirmation. Dedicated industry pages cover healthcare, fintech, education, retail and SaaS.