Pylon

Pylon is an agentic support platform for B2B companies. It brings support conversations from Slack, Microsoft Teams, email, chat, SMS, WhatsApp, phone, Telegram and Discord together in one place and attaches account context to every conversation, including ARR, health score, open issues and prior history. Pylon says it is trusted by 1,800+ B2B customers.

Its AI agents split the work. Support Agent resolves customer questions across channels and brings in a human when judgment is needed, Assist Agent investigates and acts for a support rep, Slack Agent answers and acts from Slack, and Automations run repeatable workflows on a trigger or schedule. Skills are reusable instructions that both AI and human agents run, and Support Agent can act in any MCP-compatible tool such as Linear, Notion or PostHog.

Pylon lists integrations including Salesforce, HubSpot, Attio and Pipedrive, Linear, Jira, Asana and GitHub Issues, Gong, Fathom and Fireflies.ai, Snowflake, BigQuery and Redshift, PagerDuty and Opsgenie, and a Devin connector that hands bug reports to the coding agent, plus an API and webhooks. Its MCP server lets Claude, ChatGPT and Cursor read and update issues, accounts and contacts over OAuth, limited to what each user can already see in Pylon.

Seats cost $89 (Professional) or $139 (Advanced) per seat a month on an annual contract, and Enterprise is a custom quote. AI agents run on credits sold separately, with committed packages starting at 5,000 credits a year and no published credit price. Add-ons include Phone at $35 per seat a month, Account Intelligence at $10 per customer account a month with a 50-account minimum, and SAML SSO on Advanced at $125 a month. Enterprise customers get a dedicated CSM, a solutions engineer and professional services, and Pylon says it has run more than 300 migrations from Zendesk, Intercom and Salesforce, with 90% finished in under two months. G2 reviewers report about 1 month to implement.

Pylon holds SOC 2 Type II and ISO/IEC 27001:2022 certifications, supports GDPR with EU data residency on every plan, offers HIPAA support on Advanced and above with a BAA on Enterprise, and lists SSO, SCIM, role-based access, message redaction and audit logs. Since October 2026 its agents run on Nexus, a versioned agent harness that routes tasks across frontier and open-weight models, records a trace of every run and can require human approval for sensitive actions. Its terms state that Pylon will not use customer data to train the AI models underlying its services. Its trust center now requires an access request.

Teams with consumer support volume can compare Intercom (from $29/mo billed annually) and Zendesk AI (from $19/mo billed annually). Teams that want an AI agent inside the helpdesk they already use can look at eesel AI.

Current state Q4 2026: AssemblyAI reports a 97% reduction in first response time, from 15 minutes to 23 seconds, with 50% of eligible tickets resolved without a human, and Sardine reports a 90% drop in first response time after moving off Zendesk in 5 days. Other published customers include Cognition, Writer, Wispr Flow, Together AI, Retell AI, Merge and Loop.