Pylon

Pylon is an agentic support platform for B2B companies. It brings support conversations from Slack, Microsoft Teams, email, chat, SMS, WhatsApp, phone, Telegram and Discord together in one place and attaches account context to every conversation, including ARR, health score, open issues and prior history. Pylon says it is trusted by 1,500+ B2B customers. Its AI agents split the work. Support Agent resolves customer questions across channels and brings in a human when judgment is needed, Assist Agent investigates and acts for a support rep, Slack Agent answers and acts from Slack, and Automations run repeatable workflows on a trigger or schedule. Skills are reusable instructions that both AI and human agents run, and Support Agent can act in any MCP-compatible tool such as Linear, Notion or PostHog. Pylon lists 49 integrations, including Salesforce, HubSpot, Attio and Pipedrive, Linear, Jira, Asana and GitHub Issues, Gong, Fathom and Fireflies.ai, Snowflake, BigQuery and Redshift, PagerDuty and Opsgenie, plus an API and webhooks. Its MCP server lets Claude, ChatGPT and Cursor read and update issues, accounts and contacts over OAuth, limited to what each user can already see in Pylon. Pricing is quote-only. The pricing link now opens the demo booking page, and Pylon publishes no rates. Enterprise customers get a dedicated CSM, a solutions engineer and professional services, and Pylon says it has run more than 300 migrations from Zendesk, Intercom and Salesforce, with 90% finished in under two months. G2 reviewers report about 1 month to implement. Pylon states SOC 2 Type II, GDPR and HIPAA compliance with a BAA available, plus SSO and SCIM, granular role-based access, PII redaction and audit logs. Its terms state that Pylon will not use customer data to train the AI models underlying its services. Its trust center now requires an access request. Teams with consumer support volume can compare Intercom (from $29/mo billed annually) and Zendesk AI (from $19/mo billed annually). Teams that want an AI agent inside the helpdesk they already use can look at eesel AI. Current state Q4 2026: AssemblyAI reports a 97% reduction in first response time, from 15 minutes to 23 seconds, with 50% of eligible tickets resolved without a human, and Sardine reports a 90% drop in first response time after moving off Zendesk in 5 days. Other published customers include Cognition, Writer, Wispr Flow, Together AI, Retell AI, Merge and Loop.