ElevenAgents

Name: ElevenAgents
Author: ElevenLabs

by ElevenLabs

Conversational AI voice and chat agent platform that autonomously handles customer interactions across voice, chat, and text -- with real-time actions via webhooks and MCP. Agent calls from $0.08/minute.

ElevenAgents is ElevenLabs'' platform for building and deploying conversational AI agents that talk, type, and take action autonomously. Where ElevenLabs started as a text-to-speech tool, ElevenAgents extends that infrastructure into full agentic conversations -- agents that understand spoken or written input, retrieve answers from your knowledge base, trigger real-world actions mid-conversation, and respond naturally in under 400ms latency. The core use case is customer-facing automation: resolving support queries, booking appointments, updating orders, and handling inbound calls without human involvement. Agents connect to internal tools and APIs via webhooks and MCP servers, meaning they can execute actions inside your existing systems during the conversation rather than just providing information. ElevenLabs supports Claude, GPT-4o, Gemini, and custom LLMs via server integration -- giving teams model choice rather than forcing a single provider. ElevenLabs has raised over $180M and is valued at $1.1B. The agent platform operates across nearly 40 markets with support for 70+ languages. Enterprise-grade features include SOC 2 compliance, SSO, dedicated SLAs, and Twilio, Genesys, Vonage, and SIP telephony integrations for phone-based deployments. Pricing for ElevenAgents is usage-based and billed separately from TTS credits. Standard agents (GPT-3.5-turbo + Multilingual v2 voice) cost $0.08/minute. Turbo agents (GPT-4o-mini + Flash v2 voice, ~400ms latency) cost $0.10/minute. Premium agents (GPT-4o + Flash v2.5 voice) cost $0.12/minute. LLM costs are passed through separately. Free tier includes approximately 15 minutes of agent conversation time per month for testing. Starter plan at $5/month expands usage. ElevenLabs Grants are available for startups building with the platform.

Pricing

freemium · Free

Segment

b2b

Verified

Apr 28, 2026

Capabilities

ticket-resolutionautonomousmultilingualworkflow-buildercrm-syncscheduling

Pros & Limitations

Editorial assessment

Pros

✓Best-in-class voice quality at $0.08-0.12/minute -- ElevenLabs voices consistently rank first in naturalness benchmarks, making customer-facing deployments sound genuinely human rather than robotic
✓MCP-native and webhook-ready -- agents trigger real-world actions mid-conversation (updating orders, booking appointments, querying CRMs) rather than just providing information, enabling true end-to-end resolution
✓Model-agnostic architecture supports Claude, GPT-4o, Gemini, and custom LLMs via server integration -- teams choose the model that best fits their use case and cost requirements without platform lock-in

Limitations

⚠Usage-based pricing adds complexity -- agent minutes, LLM pass-through costs, and TTS credits are billed separately, making cost forecasting difficult for teams running high-volume deployments without careful monitoring
⚠Primarily a developer and API-first platform -- non-technical teams building voice agents without coding experience will need significant setup time compared to no-code alternatives like Intercom Fin or Tidio
⚠Free tier covers approximately 15 minutes of agent conversation time per month -- genuinely useful for testing voice quality but insufficient for any meaningful production deployment before requiring a paid plan

Technical Details

Avg setup time30 minutes to first agent call (ElevenLabs account + knowledge base connection + telephony setup via Twilio or SIP)

Autonomous rateVoice and chat agents resolve customer queries end-to-end -- identifying intent, retrieving answers from knowledge base, triggering webhook actions, and closing interactions without human involvement per conversation.

Security

SOC 2GDPR