ElevenAgents

ElevenAgents is the conversational agent platform from ElevenLabs, the voice AI company. Teams configure an agent's voice, language, knowledge base, system prompt and workflows, then deploy it across phone, web, WhatsApp, SMS and email, with the conversation context carried between channels. ElevenLabs says its agents handle more than 10 million conversations a week in more than 70 languages, and names customers including Deutsche Telekom, Revolut, Klarna, Cisco and Ramp.

Agents resolve support questions, qualify leads, book appointments and run outbound calls. During a conversation they act through webhook, client and code tools and external MCP servers, and a workflow builder routes callers between specialist agents. Teams can set guardrails, run simulated conversations and automated tests before launch, and track success rates, CSAT and language use in built-in analytics. Each agent runs on a language model the customer picks from Anthropic Claude, Google Gemini, OpenAI GPT and Qwen models, or on a custom model.

Telephony connects through Twilio, SIP trunks, Genesys and Amazon Connect, and ElevenLabs lists integrations with Salesforce, HubSpot, Zendesk, Stripe, Shopify and Zapier. Developers work through the API, SDKs and a CLI. ElevenLabs also runs a hosted MCP server so an MCP client can manage agents, and publishes an open-source MCP server for its API on GitHub with 1.5k stars.

Prices are in US dollars and plans are billed by call minutes. Free includes 15 minutes a month and 4 concurrent calls. Starter costs $6 a month for 75 minutes, Creator $22 for 275 minutes (first month $11), Pro $99 for 1,238, Scale $299 for 3,738 with 3 seats, and Business $990 for 12,375 with 40 concurrent calls and 10 seats. Yearly billing gives two months free. Extra minutes cost $0.08 each, calls over the concurrency limit are charged a burst rate of $0.16 a minute, and text messages cost $0.003. Language model use is billed separately and varies by model. ElevenLabs adds no telephony fee, but the customer's telephony provider bills for its side of each call. Enterprise is priced by quote and adds higher concurrency, custom DPA and SLA terms, HIPAA BAAs and custom SSO. Startups can apply for a 12-month grant.

ElevenAgents suits teams with developers who want voice-first agents connected to their own systems. Teams that want a no-code chat and email help desk with AI built in should look at Tidio.

Current state Q4 2026: ElevenLabs' trust center lists SOC 2 Type 2, ISO 27001, 27017, 27018, 27701 and 42001, PCI DSS 4.0.1 Level 1, FedRAMP 20x Class A, AIUC-1, HIPAA, GDPR and CCPA among its compliance items. Zero Retention Mode, regional data residency and on-premises options are offered for enterprise agents. ElevenLabs' terms let customers opt out of their content being used for training, from the data use settings in their account. G2 reviews cover ElevenLabs as a whole, since the agents product has no separate G2 profile.