Gong

Gong is a revenue AI platform that records and analyzes a revenue team's calls, meetings and emails, and uses that record to flag deal risk, forecast pipeline, coach reps and run AI agents. It calls the platform a Revenue AI OS, built on the Gong Revenue Graph, which captures and connects customer interactions across the business. Gong says it pioneered revenue AI in 2015 and has more than 5,000 customers, and in May 2026 it reported annual recurring revenue above $500 million and growth above 55% year over year. Customers who presented at its Celebrate '26 conference included AT&T Business, Anthropic, Cisco, Experian, Snowflake and Thomson Reuters. It suits sales, customer success and revenue operations teams in mid-size and large companies that want conversation data to drive forecasting, coaching and automation.

The platform is sold as a set of products on one data layer. Gong Engage prioritizes and personalizes sales outreach, Gong Forecast handles forecasting and pipeline analytics, and Gong Enable covers coaching and rep readiness grounded in real customer conversations. Gong Assistant answers questions about deals and accounts, and its Deep Mode, launched in September 2026, investigates harder business questions. Gong Agents automate follow-ups, pipeline edits, enablement triggers and forecast corrections. The Gong Revenue Harness, introduced in June 2026, governs custom agents that RevOps leaders and managers can build without engineering help, and Agent Builder lets teams set the triggers, conditions and actions an agent runs on, or describe it in plain language. Gong Enrich, launched on 30 September 2026, fills in missing account and contact data from providers including Apollo, LeadIQ, Lusha, RocketReach and ZoomInfo, using a customer's existing provider credits first and then Gong Credits.

Gong works as both an MCP server and an MCP client on any Gong plan: external AI tools such as Claude, ChatGPT and Microsoft Copilot can reach Gong data, and Gong's own agents can connect to outside MCP servers, with access managed by tech admins. Gong's help center documents native connections to Salesforce, HubSpot and Microsoft Dynamics 365, to Zoom, Google Meet, Webex and Microsoft Teams for meetings, to Google Calendar and Microsoft 365 Outlook, and to telephony systems including Aircall, Dialpad, RingCentral, Talkdesk and Zoom Phone. Partner-built apps are listed in the Gong Collective directory, and since July 2026 Gong has also been sold through Microsoft Marketplace.

Pricing is not published. Gong's pricing page says licenses are priced per user, a platform fee depends on the number of users, and connecting an existing tech stack is free; buyers fill in a form and receive a proposal. Gong's trust center lists SOC 2 Type 2, ISO/IEC 27001, 27017, 27018, 27701 and 42001, PCI DSS, HIPAA support and the CSA STAR registry. Gong says customer data is never used to train generative AI models and is not co-mingled between customers, and that customers set their own data retention.

Smaller teams that mainly need calls recorded, summarized and synced to a CRM can look at Fathom, Fireflies.ai or Avoma, which publish their prices. Teams whose main need is forecasting and pipeline management rather than conversation analysis can look at Clari Forecast, and teams that want conversation intelligence inside a sales engagement platform can look at Salesloft Conversation Intelligence.

Current state Q4 2026: Gong announced Mission Callisto at Celebrate '26 on 30 September 2026, with Gong Enrich, Agent Builder and Deep Mode, and previewed Gong Activate, which it describes as always-on agents working from a shared revenue plan. On October 16, 2026 Gong said Gartner had named it a Leader in the 2026 Magic Quadrant for Revenue Action Orchestration for the second consecutive year. Fast Company named Gong to its Most Innovative Companies of 2026 list in Applied AI. G2 shows 6,781 reviews at 4.7 out of 5.