Tines

Tines is an intelligent workflow platform co-headquartered in Dublin and Boston. It began as a purpose-built security orchestration tool and now serves IT, engineering, security, and operations teams across the enterprise. The company raised a $125M Series C at a $1.125B valuation, with investors including Goldman Sachs, SoftBank, Felicis, Accel, Blossom Capital, and CrowdStrike. Customers include Coinbase, Databricks, McKesson, Reddit, Snowflake, Canva, Intercom, and Dropbox. The current product narrative is Tines 3B, positioned as one environment to deliver AI agents, apps, and automation. The platform provides three workflow modes side by side. Human-led mode handles strategy, judgment calls, and risk assessment. Deterministic mode handles volume, mission-critical compliance, and triage routing. Agentic mode handles ambiguity and autonomous action. Teams can therefore automate mission-critical work without committing entirely to autonomous AI where governance or compliance requires human oversight. Story Copilot generates workflows from a natural language description, Workbench is the in-platform AI copilot, Cases provides built-in case management, and Pages and Build Apps let teams ship internal applications on top of workflows. Tines publishes an MCP server and does not act as an MCP client. The MCP server is an action template configured inside a story, available on all editions including the free one, and it exposes any API or workflow to external MCP clients such as Claude Desktop, Cursor, Cline, and Continue. Four access control modes are available and MCP server builds count toward the workflow limit on each edition. The vendor documentation states plainly that the MCP server is not an MCP client and does not let Tines connect out to other MCP servers, so this is a one-directional capability. Integration depth is the platform strength. Tines ships unlimited connectors on every edition, with native depth across Slack, Jira, PagerDuty, ServiceNow, Okta, CrowdStrike, Splunk, and GitHub, plus a full API. Dedicated solution coverage exists for IT, Security, Public sector, Financial services, MSSPs, and Professional services. Pricing is split into a free edition and quote-only paid editions. The free edition includes unlimited users, spaces, and connectors, three live workflows, and a one-time $50 AI allowance. The packaging documentation names the paid editions Business and Enterprise, both available for self-hosting, and neither publishes a rate. A Startup Program offers a heavily discounted fully-featured tenant for small growing teams, explicitly excluding services companies such as managed service providers, consultancies, and holding companies. Monthly and annual billing are both available. What the free edition does not buy is the thing to check first. Three live workflows is the binding constraint, and MCP servers count against it. Unlimited workflows, flexible deployment including self-hosting, and bring-your-own AI model all require a paid edition and a sales conversation. The one-time $50 AI allowance is not recurring. Tines is not the right fit for every team. Buyers who need published rates before talking to sales will find Zapier (from $19.99/mo billed annually) or Make.com (from $9/mo billed annually) easier to budget against, and n8n offers a free self-hosted community edition. Teams in marketing, sales, or product will find fewer pre-built templates, because the Tines library is concentrated in SecOps and ITOps. Teams wanting a turn-key hosted agent builder without workflow infrastructure should evaluate Lindy or Relay.app instead. Current state Q3 2026: Tines holds SOC 2 Type 2, ISO/IEC 27001:2022, ISO/IEC 42001:2023, GDPR, and CCPA, all verified in its SafeBase Trust Center, alongside CSA STAR Level 1, ISO/IEC 27701:2019, Microsoft SSPA, and the CISA Secure-by-Design Pledge. ISO 42001 is the international standard for AI management systems and few workflow platforms hold it. The platform is available to federal agencies through Carahsoft on GSA Schedule 47QSWA18D008F, SEWP V, and ITES-SW2. Customer-reported results include Netskope tripling the efficiency of its SOC, Scholar Rock reducing onboarding effort by 99%, and Hawx cutting workflow costs by 50%.