Runbear vs Tines (2026)

Runbear

by Runbear, Inc.

Tines

by Tines

Pros

• ✓Works in both MCP directions, acting as a client through managed and custom MCP servers and exposing its own hosted MCP server for Claude Code, Claude Desktop, Cursor, VS Code, Windsurf and Zed.
• ✓Credit-based pricing with no per-seat charge, so cost tracks usage rather than headcount, and both published tiers list their exact credit allowance and the pay-as-you-go rate beyond it.
• ✓Per-user authorization on shared agents plus a SIEM-exportable audit log, SOC 2 Type II, HIPAA support for eligible Enterprise customers under a BAA, and a stated commitment that customer data is not used for model training.

Limitations

• –The MCP server is in early access with an expanding tool set, and the vendor states some agent settings remain dashboard-only. It also requires an MCP client that supports remote servers with OAuth.
• –HubSpot and Zendesk deployment, CRM integrations and bring-your-own-key models start on Business, at four times the Team rate, so a support or revenue team that needs its CRM in the loop starts at $319 per month billed yearly.
• –Independent evidence is limited to a small number of G2 and Product Hunt reviews, with no Capterra or Trustpilot presence, and the SOC 2 Type II report is available only on request.

Pros

• ✓An MCP server on every plan, including Community Edition, exposes workflows to AI clients, and the AI Agent action can also call tools on external MCP servers.
• ✓Language models run by default on Tines-hosted AWS Bedrock infrastructure in the tenant's region, with no training on customer data.
• ✓SOC 2 Type 2, ISO/IEC 27001:2022 and ISO/IEC 42001:2023 for AI management are listed in its public Trust Center.

Limitations

• –Business and Enterprise editions publish no rates, so pricing above the free Community Edition requires a sales conversation.
• –Community Edition is capped at three flows, and each MCP server with connected tools counts as one of them.
• –Cases, Advanced Workflows such as Records and Dashboards, and self-hosting are available only on paid editions.