Netomi

Netomi is the enterprise agentic AI platform for customer experience, positioned around what it calls the only agentic AI platform built for what comes after the pilot. It serves large enterprises including Brex and Nvidia among other Fortune 500 brands, has raised $110M from Accenture Ventures, Adobe Ventures, and WndrCo, and is featured by OpenAI as a blueprint for enterprise agentic AI deployment. Pricing is enterprise-only with no public self-serve tier; published benchmarks place deployments in the $150,000 to $1,000,000+ per year range depending on company size, channels, and AI conversation volume. The platform is fully managed with no-code controls, so Netomi handles AI training, model updates, and operational quality without requiring in-house machine learning engineers. Implementation typically runs 6 to 16 weeks including data integration, AI training, and rollout. The Netomi Agentic Studio spans the full agent lifecycle: build with natural language, test in a sandbox with CI/CD evaluation, deploy across any channel, monitor resolution rates and handle times in real time, and optimize automatically from feedback. Knowledge Agents retrieve and synthesize answers from knowledge bases, CMS, websites, PDFs, and internal documentation. Action Agents orchestrate multi-step transactions across business systems end-to-end without human intervention, completing full resolutions such as rebooking, refund processing, and policy-based decisions. Autopilot mode enables fully autonomous customer experience, with a documented 94.2% resolution rate in the platform dashboard. MCP is an official channel on the platform, listed alongside chat, voice, email, SMS, Apple Messages, social, search, and API, so external AI agents can connect into Netomi over the Model Context Protocol. The platform integrates with Zendesk, Salesforce Service Cloud, ServiceNow, and 500+ enterprise tools. Governance is embedded in the architecture, with prompt security checking every response against policy, brand, and compliance rules before delivery. Netomi is not built for SMB or mid-market teams or for organizations that need quick self-serve deployment. Intercom Fin (from $0.99 per resolution), Chatbase (from $32/mo billed annually), or Help Scout (from $25/mo billed annually) provide accessible AI customer service without an enterprise sales cycle. Teams need 6 to 16 weeks and a $150K+ annual commitment to realize Netomi's production advantage. Q2 2026 state: OpenAI features Netomi as a blueprint for enterprise agentic AI, MCP is confirmed as an official platform channel, and Knowledge Agents, Action Agents, and Autopilot are the primary autonomous resolution products with a documented 94.2% resolution rate. The Governance and Trust page lists SOC 2 Type II, GDPR, CCPA, HIPAA, and ISO 27001, plus PCI DSS and PDPA compliance.