Otter.ai

Otter.ai is the leading AI meeting agent for transcription, summarization, and post-meeting workflow automation, processing over 1 billion meetings for 25M+ users globally. Founded in 2016 by Sam Liang, the platform broke $100M ARR in March 2025 (announced on CNBC). Otter operates multiple named agents. OtterPilot auto-joins Zoom, Microsoft Teams, and Google Meet meetings to generate real-time transcriptions and summaries without user intervention. Otter Sales Agent automatically pushes sales insights and call notes to Salesforce, HubSpot, and Microsoft Dynamics. SDR Agent and Recruiting Agent handle specialized workflow automation for sales development and talent acquisition. AI Chat queries across all meetings for natural-language retrieval of institutional knowledge, and AI meeting workflows generate action items and follow-ups without manual input. Otter integrates with 20+ platforms across video conferencing (Zoom, Google Meet, Microsoft Teams), CRM (Salesforce, HubSpot, Microsoft Dynamics), project management (Asana, ClickUp, JIRA, Airtable), storage (Amazon S3, OneDrive, Dropbox), collaboration (Slack, Notion), calendar (Outlook), dialers (JustCall), and automation (Zapier). An official Otter MCP server is available on the free tier, letting Claude, ChatGPT, and custom AI agents query meeting transcripts programmatically. The Otter API and webhooks are available on Enterprise. The platform supports 30+ languages and offers desktop apps (Windows, Mac), mobile apps (iOS, Android), and a Chrome extension. Pricing is fully public with a generous free tier, plus custom Enterprise. Basic (Free) includes 300 monthly transcription minutes, AI Chat (20 queries/user), AI meeting workflows, the MCP server, live transcription, speaker identification, and multi-language support. Pro ($8.33/user/month annual, 51% savings) adds 1,200 in-app recording minutes, advanced AI workflows, Salesforce/HubSpot/Zapier integration (1 user), video call summaries, custom vocabulary, and advanced meeting templates. Business ($19.99/user/month annual) adds unlimited recording, AI Chat (200 queries/user), Salesforce/HubSpot (5 users), AI Chat with Salesforce, OtterPilot for sales teams, and admin controls. Enterprise (custom) adds unlimited CRM users, the Otter API and webhooks, and centralized customer calls. Otter is purpose-built for meeting workflow automation and does not cover general-purpose research, coding, or document creation. For AI research with academic paper databases, Elicit ($49/mo billed annually) and Consensus ($12/mo) provide specialized workflows. For revenue intelligence with deal coaching, win/loss analysis, and call scoring, Gong and Clari Copilot offer deeper sales analytics than Otter Sales Agent. For meeting transcription without a bot joining the call, Fellow and Fireflies provide alternative approaches. ChatGPT ($20/mo) and Claude handle broader AI tasks but lack native meeting integration. The free tier exhausts at 300 minutes (about 5 hours), pushing daily meeting users to Pro within the first week. Otter broke $100M ARR (CNBC, March 2025) and has processed over 1 billion meetings. BBC (May 2026) profiled CEO Sam Liang on how AI captures everything, Fast Company (April 2026) covered Otter agents mining meetings for institutional knowledge, and TechCrunch (April 2026) reported on cross-enterprise tool search. As of Q3 2026, G2 shows 498 reviews at 4.4/5 under the AI Meeting Assistants category. Security certifications confirmed include SOC 2 Type II (January 2023, reaffirmed), HIPAA (July 2025, Enterprise plan with BAA), GDPR, and FERPA for education customers. Otter uses de-identified user data to train its proprietary models (automatic, no manual review, encrypted training data), with no opt-out. The company is headquartered in Mountain View, California.