Salesforce Agentforce

Agentforce is Salesforce's platform for building and running AI agents on Salesforce data, for customer service, sales, HR and other work, on the web, by phone and in apps. Salesforce says more than 18,000 companies run on Agentforce. It offers prebuilt and custom agents, multi-agent orchestration so agents can work as a team, Agentforce Voice for phone conversations, and builder tools including Agentforce Builder, Prompt Builder, Agent Script and Agentforce Vibes. It suits organizations that already keep their customer and business data in Salesforce and want agents that act on it. Agentforce agents read and update Salesforce records, run flows and answer from knowledge, with each step counted as an action. Salesforce Hosted MCP Servers became generally available on 29 April 2026 for Enterprise Edition orgs and above, letting outside AI agents reach Salesforce data, flows and Apex actions, and Agentforce has a native MCP client, with verified MCP servers from AgentExchange partners, so its agents can use outside tools. Pricing combines a free tier, consumption and per-user licenses. Salesforce Foundations is free and includes Agentforce Builder, Prompt Builder, Agent Script, Agentforce Coworker and Agentforce Vibes. Flex Credits cost $500 per 100,000 credits; a standard Agentforce action uses 20 credits (10 cents) and a voice action 30, and Salesforce's own examples range from $120 a month for 20 order-status requests a day to $1,800 a month for 100 users each handling three cases a day. Flex Credits can be bought upfront, on a commitment or pay as you go, unused credits do not roll over, and overages bill at the contracted rate. Conversations pricing, a flat per-conversation option for customer-facing agents, is quoted by sales and cannot be mixed with Flex Credits in one org. For employees, Agentforce add-ons are $125 per user per month for Sales, Service and Field Service ($150 for Industries clouds), Agentforce 1 Editions start at $550 per user per month with 2.5 million Flex Credits per org per year, and an Agentforce user license is $5 per user per month plus Flex Credits. Digital Wallet tracks usage at no extra cost. Teams that want an AI customer agent on top of the helpdesk they already run can look at Intercom Fin. Teams outside Salesforce that want AI inside their CRM can look at HubSpot Sales Hub, and Salesforce customers who need a service or sales edition rather than custom agents can look at Salesforce Service Cloud or Salesforce Sales Cloud. Current state Q4 2026: Salesforce's pricing page now leads with a free Foundations tier, lists Flex Credits, Conversations, add-ons and Agentforce 1 Editions side by side, and adds a $5 Agentforce user license for company-wide access. G2 shows 1,698 reviews at 4.3 out of 5.