ZoomMate

ZoomMate is Zoom's agentic AI work surface, built to close the gap between what gets said in a meeting and the work it generates. Rather than only summarizing, it searches connected enterprise systems, drafts deliverables and executes tasks across tools without the user switching applications. It reflects Zoom's move from a conferencing platform toward what the company calls a system of action.

The product works across three pillars. Agentic search queries Zoom content such as meetings, chats and call logs alongside connected enterprise systems, surfacing customer records, open tickets and project updates. Orchestration turns recurring processes into repeatable workflows: monitoring a conversation, identifying next steps and initiating follow-ups such as updating a CRM record after a sales call, routing a request, scheduling across calendars or opening a ticket from an action item. Content creation uses the AI Productivity Suite (Canvas, Slides, Sheets, Paper) to turn transcripts and enterprise context into finished documents, decks, spreadsheets and plans. Custom agents can be built from a short prompt and deployed in Zoom Chat with no coding, and Zoom's AI whitepaper also describes reusable skills, Projects that scope an assistant to a team or workflow, and browser-based tasks through a local extension or a cloud browser.

Integration depth is a genuine strength. ZoomMate connects to Salesforce, HubSpot, ServiceNow, Workday, Jira, Slack, Gmail, Google Calendar, Microsoft Outlook, Google Drive, SharePoint, Confluence, OneDrive, Box, Zendesk and Seismic, and Zoom says agentic search now reaches more than 40 third-party applications. My Notes captures meetings on Google Meet and Microsoft Teams as well as Zoom Meetings, so it is not confined to the Zoom ecosystem. Zoom runs MCP in both directions, documented on its developer platform. External AI tools such as Claude, ChatGPT and OpenAI Codex can reach Zoom conversation data through Zoom's MCP connectors, and Zoom AI Studio can connect outward to external MCP servers to bring internal tools and knowledge onto the platform. Under the hood Zoom uses a federated model approach, routing each task to Zoom-hosted models or to Anthropic, OpenAI and Google Gemini models, and customers can restrict it to Zoom-hosted models only.

Pricing is published in full and in USD, with a currency selector on the pricing block. ZoomMate Basic is permanently free and included with Workplace Basic, limited to 3 hosted meeting summaries a month, 20 AI queries, agentic search across 10 files and 3 meetings, and 10 workflow runs. Paid ZoomMate is $16.67 per user per month billed annually, or $20 per user per month billed monthly. It includes 2,200 AI credits recurring monthly, unlimited AI note-taking and the custom agent builder with third-party connections. It also covers agentic search across the web and connected systems, deep research, pre-built agents for sales, IT, marketing and finance, the full AI Productivity Suite and a live voice translator.

What the paid tier does not buy is a full meeting plan. ZoomMate is sold as its own plan, but its meeting allowances match the free Workplace Basic plan, with 40-minute meetings and 100 participants, so teams that need longer meetings look to a paid Zoom Workplace plan as well. Self-serve checkout covers 1 to 99 licenses, and larger deployments route through Zoom's sales team, so the published rate is a floor rather than a full picture at enterprise scale.

The core ZoomMate experience lives inside Zoom Workplace, and meeting context is also captured from Google Meet and Microsoft Teams. Teams standardized on Microsoft 365 should weigh Microsoft Scout at $30/mo billed annually, and teams in the Google ecosystem should look at Tasks in Gemini at $19.99/mo. For meeting transcription and summaries without workflow automation, Fathom at $15/mo billed annually and Fireflies.ai at $10/mo billed annually are lighter alternatives.

Current state Q4 2026: ZoomMate launched on June 1, 2026 for online and direct customers in North America. Zoom said EMEA and APAC availability would follow later in the year. Its AI whitepaper says ZoomMate is currently available to customers hosted on Zoom's US-based infrastructure, supports English only, and is not yet available for some industry verticals, including government, healthcare and education. At Zoomtopia on October 20, 2026, Zoom added a Unified Context Layer that joins conversation data with company knowledge and connected apps. It also released AI Agent Teams, in which a lead agent coordinates specialized agents on one project, and said users will be able to launch Zoom workflows from Claude and OpenAI Codex starting in November. On October 23, 2026, Zoom announced it had acquired Onyx, an open-source enterprise search platform, adding it to Zoom AI Services. Zoom AI On-Prem lets regulated organizations run Zoom AI inside customer-controlled infrastructure. There is no ZoomMate-specific review corpus, case study or resolution metric yet, so the G2 rating shown here belongs to the parent Zoom Workplace product and is recorded as a disclosed proxy. Zoom's compliance page lists SOC 2 Type 2, ISO 27001, ISO 27017, ISO 27018, ISO 27701, SOC 2 with HITRUST and CSA STAR Level 2 among its commercial certifications. Its PCI DSS listing covers Zoom Phone and Zoom Contact Center only. FedRAMP Moderate is listed separately under Zoom for Government, a distinct offering, and is not a ZoomMate certification. Zoom publishes an AI Dataset Disclosure stating its models are developed using proprietary, synthetic, freely licensed, open source licensed, commercially licensed and publicly available datasets, a list that does not name customer content. Zoom's AI whitepaper also states that customer audio, video, chat, screen sharing and attachments are not used to train Zoom's or third-party AI models.