Intercom Fin vs Robylon (2026)

Intercom Fin

by Fin

Robylon

by Robylon AI

Pros

• ✓Outcome-based billing at $0.99 per outcome, charged once per conversation, with a 76% average resolution rate that Fin reports across 12,000+ customers.
• ✓MCP on both sides: the official Intercom MCP server offers 14 tools for US and EU workspaces with setup guides for Claude and Cursor, and MCP connectors let Fin act in Stripe, Shopify, Linear and Zapier.
• ✓The trust center lists SOC 2 Type II, ISO 27001, ISO 27018, ISO 27701, ISO 42001, HDS, CSA STAR and AIUC-1, with a HIPAA attestation and a BAA available to every Fin workspace.

Limitations

• ⚠Fin on another helpdesk is bought through the sales team with a 50-outcome monthly minimum, and Fin Voice is priced on a custom plan.
• ⚠Inside the Intercom helpdesk, outcomes are billed on top of seats: $29, $85 or $132 per seat per month billed annually, or $39, $99 or $139 billed monthly.
• ⚠Fin's models are trained by default on de-identified data from past Fin interactions. Workspaces with a BAA, EU or AU hosted workspaces and customers previously granted an opt-out are excluded.

Pros

• ✓Publishes a full self-serve price ladder in both billing states, including a free forever plan and a per-plan credit allowance, with each add-on priced item by item.
• ✓Thirty-two named integrations on a dedicated directory page, spanning helpdesks, commerce, CRM, storage and voice carriers, with write access rather than read-only lookups.
• ✓Forty-nine supported languages enumerated by the vendor, and a public trust portal listing SOC 2, GDPR, CPRA and HIPAA as compliant alongside a SOC 2 Type 2 report.

Limitations

• ⚠No MCP server and no MCP client, confirmed across the documentation corpus, both sitemaps and a DNS check, so agent-to-agent tooling is not available today.
• ⚠Autonomous resolution is quoted at 60-80% for email, 70-80% when connected to systems of record and up to 90% on the G2 profile, so the figure depends on channel and setup.
• ⚠AI replies pause when a plan's credit allowance is used up until credits are topped up, and the human agent inbox is a separately priced add-on from $19 per seat per month.