Gorgias vs Mixdesk (2026)

Gorgias

by Gorgias

Mixdesk

by Mixdesk

Pros

• ✓Native Shopify actions let AI Agent process refunds, edit orders, update addresses, and generate discount codes autonomously mid-conversation, without handing the customer to a human agent.
• ✓Four helpdesk tiers are publicly priced from a $10/month Starter plan, plans scale by ticket volume rather than per agent with 500 user seats above Starter, and AI Agent is billed only on conversations it fully resolves.
• ✓The MCP server is included in any paid plan at no extra cost and does not require the AI Agent add-on, so a helpdesk-only team can query its own tickets and analytics from Claude, ChatGPT or Cursor.

Limitations

• –AI Agent is billed per resolved conversation, at $0.90 on most plans and $1 on Starter, on top of the helpdesk plan fee and ticket fee, and the pricing cards list $1.50 per automated interaction past a plan's allowance.
• –Ticket allowances are set per plan, so seasonal peaks such as Black Friday can add $0.36 to $0.40 per extra ticket.
• –Designed for ecommerce: AI Agent's actions run against store platforms such as Shopify, with apps such as Loop Returns, Yotpo and Recharge as preferred integrations.