Zeiko vs Gorgias (2026)

Zeiko

by Zeiko AI Technologies Inc.

Gorgias

by Gorgias

Pros

• ✓Publishes a public JSON and markdown agent catalog plus an MCP endpoint, an API, a CLI and an SDK.
• ✓Both billing rates are published for every self-serve tier, and seat overage is priced openly.
• ✓Approvals, approved-source answers and state-preserving handoff are built in rather than sold as an add-on.

Limitations

• ⚠No SOC 2, ISO 27001 or HIPAA attestation is published, and the support agent trust page names no certification.
• ⚠There is no free plan and no free trial, and the vendor states the founding package is not a trial.
• ⚠The pricing page calls Starter and Team support-first while the tier cards describe them as a Shopify-first ecommerce package.

Pros

• ✓Deepest ecommerce integration stack in the customer service category: native Shopify actions let AI Agent process refunds, edit orders, update addresses, and generate discount codes autonomously mid-conversation, without requiring a human agent or Shopify admin access.
• ✓Unlimited agent seats on all plans above Starter: costs scale with ticket volume rather than team headcount, making Gorgias cost-effective for large support teams where per-seat helpdesks like Zendesk or Intercom would cost significantly more.
• ✓Fully public pricing across all tiers with a genuinely useful $10/month Starter plan: lower procurement friction than competitors with custom-only pricing, and accessible entry point for DTC brands evaluating ecommerce-specific helpdesk features before scaling.

Limitations

• ⚠AI Agent is a separate add-on at $0.90 per resolved conversation on top of the base helpdesk plan: teams running high AI resolution volumes should model total monthly cost as helpdesk plan plus AI Agent fees, which scales with conversation volume.
• ⚠Ticket-based pricing creates cost unpredictability during peak seasons: a Black Friday spike can push teams into overage territory at $0.36-$0.40 per ticket above the plan limit, stacking on top of AI Agent resolution fees during the highest-volume periods.
• ⚠Purpose-built for ecommerce only: B2B SaaS, financial services, and multi-brand enterprises with complex SLA management and non-ecommerce escalation workflows will find the platform too narrow and should evaluate Zendesk or Intercom instead.