Gorgias vs Zeiko (2026)
Side-by-side comparison of Gorgias vs Zeiko: pricing, capabilities, integrations, deployment complexity, and ratings. Built from The AI Agent Index's verified listing data. Gorgias last verified September 11, 2026. Zeiko last verified August 2, 2026.
Data sourced from The AI Agent Index
Gorgias
by Gorgias
AI-first helpdesk built specifically for ecommerce brands on Shopify, BigCommerce, and Magento. Helpdesk from $10/mo, AI Agent billed per resolved conversation. Used by 17,000+ brands including Arc'teryx.
Zeiko
by Zeiko AI Technologies Inc.
Zeiko runs supervised AI support agents for small teams, answering from approved sources with permission-scoped approvals and human handoff. From $15 per month (USD) billed yearly.
Capabilities
Gorgias
Zeiko
Pros & Limitations
Editorial assessmentGorgias
Pros
- ✓Native Shopify actions let AI Agent process refunds, edit orders, update addresses, and generate discount codes autonomously mid-conversation, without handing the customer to a human agent.
- ✓Helpdesk plans are priced by ticket volume rather than per agent, with 500 user seats on every tier above Starter, so support headcount can grow without changing the plan.
- ✓Fully public pricing across every helpdesk tier, with a $10/month Starter plan and an AI Agent add-on billed only on conversations the AI fully resolves.
- ✓The MCP server is included in any paid plan at no extra cost and does not require the AI Agent add-on, so a helpdesk-only team can query its own tickets and analytics from Claude, ChatGPT or Cursor.
Limitations
- ⚠AI Agent is billed separately from the helpdesk plan at $0.90 per resolved conversation on most plans and $1 on Starter, so total monthly cost is the plan fee plus resolution fees.
- ⚠Ticket-based pricing rises with seasonal volume. A Black Friday spike can push teams over the plan limit, where extra tickets cost $0.36 to $0.40 each on top of AI Agent fees, and automated interactions beyond the allowance are charged at $1.50 each.
- ⚠Built around ecommerce data. AI Agent's actions run against store platforms such as Shopify, and the preferred integrations are ecommerce apps such as Loop Returns, Yotpo and Recharge.
Zeiko
Pros
- ✓Publishes a public JSON and markdown agent catalog plus an MCP endpoint, an API, a CLI and an SDK.
- ✓Both billing rates are published for every self-serve tier, and seat overage is priced openly.
- ✓Approvals, approved-source answers and state-preserving handoff are built in rather than sold as an add-on.
Limitations
- ⚠No SOC 2, ISO 27001 or HIPAA attestation is published, and the support agent trust page names no certification.
- ⚠There is no free plan and no free trial, and the vendor states the founding package is not a trial.
- ⚠The pricing page calls Starter and Team support-first while the tier cards describe them as a Shopify-first ecommerce package.
Frequently asked questions
How does pricing compare between Gorgias vs Zeiko?
Gorgias uses a subscription model, starting at $10 per month. Zeiko uses a subscription model, starting at $15 per month on an annual commitment (month-to-month costs more).
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