Tidio vs Typewise (2026)

Tidio

by Tidio

Typewise

by Typewise

Pros

• ✓The Free plan includes 50 billable conversations a month, 10 seats, live chat, ticketing and 50 Lyro conversations, and every paid plan has a 7-day free trial with no credit card.
• ✓Tidio says its customers average a 75% resolution rate with Lyro, and replies from Lyro and Flows do not count toward a plan's billable conversations.
• ✓Lyro Actions let Lyro call a store's API to check order status and shipment details or change an address, and Lyro can also be added to Zendesk, Intercom or Salesforce.

Limitations

• –Lyro is a separate subscription after the first 50 conversations, starting at $32.50 per month billed annually or $39 monthly for 50 conversations.
• –Self-serve plans stop at 2,000 billable conversations and 10 seats, and Plus, which starts at $300 per month plus usage, is sold through the sales team.
• –Removing Tidio branding costs $16.67 per month billed annually, and OpenAPI access, departments and custom branding start on Plus.

Pros

• ✓The integration surface is deep: 200+ native integrations plus an MCP client layer reaching 6,000+ more connectors. Teams can wire in CRM, ERP, billing, ITSM, and commerce systems in minutes rather than through custom API work.
• ✓Outcome-based pricing is anchored at $1 per resolution with a no-credit-card free trial. Costs scale with resolutions delivered rather than seats, and first agents can be live in about 15 minutes.
• ✓Data governance is a genuine strength for EU teams. Typewise is ISO 27001 certified and GDPR compliant, hosts EU-only on AWS, and states that zero customer data trains external AI models.

Limitations

• –Third-party validation is still thin at 29 G2 reviews, which can concern risk-averse buyers despite named enterprise deployments at IVECO, DPD, and Planzer.
• –Only the $1/resolution starting figure is public; volume and configuration rates require a demo, making upfront cost comparison against fixed-tier competitors harder.
• –Voice is not yet in production and the US reference base is small, so teams needing voice today or extensive US case studies may look to Intercom, Talkdesk, or Zendesk.