ElevenAgents vs Workforce Wave (2026)

ElevenAgents

by ElevenLabs

Workforce Wave

by Workforce Wave

Pros

• ✓One agent can work across phone, web, WhatsApp, SMS and email, and act in other systems mid-conversation through webhook, code and MCP tools.
• ✓Customers pick the model for each agent from Anthropic, Google, OpenAI and Qwen or bring their own, and can test agents with simulations and guardrails before launch.
• ✓Plan prices and per-minute rates are published, from a free tier with 15 call minutes a month, and ElevenLabs adds no telephony fee.

Limitations

• –Language model use is billed on top of call minutes and varies by model, and calls over the concurrency limit cost double, at $0.16 a minute.
• –Customer content is used to improve ElevenLabs' services unless the customer opts out in account settings.
• –Connecting telephony, tools and knowledge bases takes developer work, and custom SSO and HIPAA BAAs need an Enterprise contract.

Pros

• ✓Builds an agent from a pasted website URL, with services, hours and tone extracted automatically, and the first agent is free with 100 minutes of talk time and no credit card.
• ✓One agent covers voice, web chat, SMS, WhatsApp, email, Messenger and Telegram, and books appointments, takes intake, transfers calls and runs outbound campaigns without per-action approval.
• ✓Named native integrations span dental, medical, hospitality, legal, home services and real estate systems plus HubSpot and Salesforce, and English and Spanish are included on every plan.

Limitations

• –The API and MCP server are issued by invitation, MCP access is listed on the $499 Platform plan, and the npm package in the install command was not on the public registry on October 26, 2026.
• –The pricing table lists a HIPAA BAA on the Platform and Enterprise plans only, and 27 of the 29 supported languages are available on Enterprise only.
• –The G2 profile has no reviews yet and no autonomous resolution rate is published, so production performance rests on the vendor's own call studies.