Arten AI

Arten AI is an AI support assistant from ENOVENTUM Labs Kft. in Hungary, built for teams that support software products. It brings product documentation, previous issues, FAQs, legacy tickets and resolved cases into one knowledge base and uses it to answer customer questions, guide users through troubleshooting and escalate to a human agent when needed. When a customer asks for a person, it hands over a summary of the whole conversation. The same assistant can serve internal IT, DevOps and QA teams and help new team members find answers during onboarding. It connects to Jira, Slack, Keycloak and other identity providers, and to internal documentation systems. Implementation runs in four phases: analyzing the products and data sources to be supported, integrating with the systems the customer already uses, a pilot with a selected support team, and rollout across the support organization. Arten AI is offered as a fully managed SaaS solution, with hosting, updates and integration services included and a subscription tailored to usage, or as an on-premise or embedded deployment for partners and platform vendors, with integration, customization and a flexible licensing model. Pricing is provided as an individual quote based on integration needs and support volume. Arten AI suits software companies that want an assistant built on their own product knowledge for technical support. Teams whose product support needs photo, video and voice input should look at Mavenoid. B2B teams that run support across Slack, Teams, email and Discord from one inbox should look at Pylon. Teams that want to add an AI agent inside Zendesk, Freshdesk, Intercom or Gorgias should look at eesel AI.