Gorgias vs YundaDesk (2026)
Side-by-side comparison of Gorgias vs YundaDesk: pricing, capabilities, integrations, deployment complexity, and ratings. Built from The AI Agent Index's verified listing data. Gorgias last verified September 25, 2026. YundaDesk last verified August 27, 2026.
Data sourced from The AI Agent Index
Gorgias
by Gorgias
AI-first helpdesk built specifically for ecommerce brands on Shopify, BigCommerce, and Magento. Helpdesk from $10/mo, AI Agent billed per resolved conversation. Used by 17,000+ brands including Arc'teryx.
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YundaDesk
by Shenzhen Zhi’an Technology Co., Ltd. (深圳市知安科技有限公司)
Omnichannel AI support agent for cross-border ecommerce, answering across web chat, email and nine messaging channels, with human approval on refunds and other high-risk actions. Free plan, paid from $20/month (USD).
Capabilities
Gorgias
YundaDesk
Pros & Limitations
Editorial assessmentGorgias
Pros
- ✓Native Shopify actions let AI Agent process refunds, edit orders, update addresses, and generate discount codes autonomously mid-conversation, without handing the customer to a human agent.
- ✓Helpdesk plans are priced by ticket volume rather than per agent, with 500 user seats on every tier above Starter, so support headcount can grow without changing the plan.
- ✓Fully public pricing across every helpdesk tier, with a $10/month Starter plan and an AI Agent add-on billed only on conversations the AI fully resolves.
- ✓The MCP server is included in any paid plan at no extra cost and does not require the AI Agent add-on, so a helpdesk-only team can query its own tickets and analytics from Claude, ChatGPT or Cursor.
Limitations
- ⚠AI Agent is billed separately from the helpdesk plan at $0.90 per resolved conversation on most plans and $1 on Starter, so total monthly cost is the plan fee plus resolution fees.
- ⚠Ticket-based pricing rises with seasonal volume. A Black Friday spike can push teams over the plan limit, where extra tickets cost $0.36 to $0.40 each on top of AI Agent fees, and automated interactions beyond the allowance are charged at $1.50 each.
- ⚠Built around ecommerce data. AI Agent's actions run against store platforms such as Shopify, and the preferred integrations are ecommerce apps such as Loop Returns, Yotpo and Recharge.
YundaDesk
Pros
- ✓Genuinely free tier with unlimited agents, channels, conversations and messages, plus 1,000 AI credits a month and no credit card required.
- ✓Native coverage of Asian and Southeast Asian channels including LINE, Zalo OA, WeChat and TikTok alongside WhatsApp, Instagram and Messenger.
- ✓Credit-metered pricing means cost tracks AI volume rather than headcount, not seats.
Limitations
- ⚠No security certification is named on any surface, including the vendor's own trust center, terms and privacy policy.
- ⚠No MCP server, and the live API host publishes no developer documentation, so programmatic extension is limited.
- ⚠Independent evidence has not accumulated yet. The claimed G2 profile carries no reviews, so the rating stays unpublished.
Frequently asked questions
How does pricing compare between Gorgias vs YundaDesk?
Gorgias uses a subscription model, starting at $10 per month. YundaDesk uses a freemium model, starting at $20 per month.
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