Gorgias vs Tidio (2026)
Side-by-side comparison of Gorgias vs Tidio: pricing, capabilities, integrations, deployment complexity, and ratings. Last updated September 23, 2026 by The AI Agent Index Editorial Team.
Data sourced from The AI Agent Index
Gorgias and Tidio both provide AI customer support but for fundamentally different business types, and this comparison is usually searched by small businesses deciding between ecommerce-specific and general-purpose support tools. Gorgias at $10/month (Starter) is purpose-built for ecommerce: deep Shopify, BigCommerce, and Magento integrations, AI that can access order data, process refunds, and manage shipping inquiries autonomously. It holds 4.6/5 across 562 G2 reviews. Tidio at $29/month (paid) with a free tier is built for service businesses, content sites, and SMBs that need live chat with AI assistance and chatbot automation without ecommerce-specific workflows. It holds 4.6/5 across 1,907 G2 reviews, reflecting a much larger SMB user base. Gorgias is the clear winner for ecommerce brands on Shopify: its order management actions, revenue dashboards, and deep product data integration make it the category standard for ecommerce support. Tidio is the better choice for service businesses, agencies, or content sites that need affordable live chat with AI automation and do not need order-level integrations. At $10 versus $29/month entry pricing, Gorgias is also cheaper for ecommerce teams, though Tidio offers a free tier that Gorgias does not.
Gorgias
by Gorgias
AI-first helpdesk built specifically for ecommerce brands on Shopify, BigCommerce, and Magento. Helpdesk from $10/mo, AI Agent billed per resolved conversation. Used by 17,000+ brands including Arc'teryx.
Best for
Ecommerce brands on Shopify or BigCommerce that need AI support automation tied to order data, refunds, and shipping at $10/month
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Tidio
by Tidio
Live chat, help desk and Lyro AI Agent for small businesses and ecommerce. Free plan. Starter $24.17/mo billed annually ($29 monthly), Growth from $49.17, Plus from $300/mo (USD).
Best for
SMBs and service businesses that need affordable live chat with AI automation and a free tier without ecommerce-specific requirements
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Capabilities
Gorgias
Tidio
Pros & Limitations
Editorial assessmentGorgias
Pros
- ✓Native Shopify actions let AI Agent process refunds, edit orders, update addresses, and generate discount codes autonomously mid-conversation, without handing the customer to a human agent.
- ✓Helpdesk plans are priced by ticket volume rather than per agent, with 500 user seats on every tier above Starter, so support headcount can grow without changing the plan.
- ✓Fully public pricing across every helpdesk tier, with a $10/month Starter plan and an AI Agent add-on billed only on conversations the AI fully resolves.
- ✓The MCP server is included in any paid plan at no extra cost and does not require the AI Agent add-on, so a helpdesk-only team can query its own tickets and analytics from Claude, ChatGPT or Cursor.
Limitations
- –AI Agent is billed separately from the helpdesk plan at $0.90 per resolved conversation on most plans and $1 on Starter, so total monthly cost is the plan fee plus resolution fees.
- –Ticket-based pricing rises with seasonal volume. A Black Friday spike can push teams over the plan limit, where extra tickets cost $0.36 to $0.40 each on top of AI Agent fees, and automated interactions beyond the allowance are charged at $1.50 each.
- –Built around ecommerce data. AI Agent's actions run against store platforms such as Shopify, and the preferred integrations are ecommerce apps such as Loop Returns, Yotpo and Recharge.
Tidio
Pros
- ✓The Free plan includes 50 billable conversations a month, 10 seats, live chat, ticketing and 50 Lyro conversations, and every paid plan has a 7-day free trial with no credit card.
- ✓Tidio reports that Lyro resolves 67% of conversations on average, and replies from Lyro and Flows do not count toward a plan's billable conversations.
- ✓Lyro Actions let Lyro call a store's API to check order status and shipment details or change an address, and Lyro can also be added to Zendesk, Intercom or Salesforce.
Limitations
- –Lyro is a separate subscription after the first 50 conversations, starting at $32.50 per month billed annually or $39 monthly for 50 conversations.
- –Self-serve plans stop at 2,000 billable conversations and 10 seats, and Plus, which starts at $300 per month plus usage, is sold through the sales team.
- –Removing Tidio branding costs $16.67 per month billed annually, and OpenAPI access, departments and custom branding start on Plus.
Frequently asked questions
What is the difference between Gorgias vs Tidio?
Gorgias and Tidio both provide AI customer support but for fundamentally different business types, and this comparison is usually searched by small businesses deciding between ecommerce-specific and general-purpose support tools. Gorgias at $10/month (Starter) is purpose-built for ecommerce: deep Shopify, BigCommerce, and Magento integrations, AI that can access order data, process refunds, and manage shipping inquiries autonomously. It holds 4.6/5 across 562 G2 reviews. Tidio at $29/month (paid) with a free tier is built for service businesses, content sites, and SMBs that need live chat with AI assistance and chatbot automation without ecommerce-specific workflows. It holds 4.6/5 across 1,907 G2 reviews, reflecting a much larger SMB user base. Gorgias is the clear winner for ecommerce brands on Shopify: its order management actions, revenue dashboards, and deep product data integration make it the category standard for ecommerce support. Tidio is the better choice for service businesses, agencies, or content sites that need affordable live chat with AI automation and do not need order-level integrations. At $10 versus $29/month entry pricing, Gorgias is also cheaper for ecommerce teams, though Tidio offers a free tier that Gorgias does not.
Which is best for my team: Gorgias vs Tidio?
Gorgias is best for: Ecommerce brands on Shopify or BigCommerce that need AI support automation tied to order data, refunds, and shipping at $10/month. Tidio is best for: SMBs and service businesses that need affordable live chat with AI automation and a free tier without ecommerce-specific requirements.
How does pricing compare between Gorgias vs Tidio?
Gorgias uses a subscription model, starting at $10 per month. Tidio uses a freemium model, starting at $24.17 per month on an annual commitment (month-to-month costs more).
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