Fathom vs Fireflies.ai (2026)

Fathom

by Fathom Video

Fireflies.ai

by Fireflies.ai

Pros

• ✓Number one AI notetaker on G2 with approximately 6,895 reviews at 5.0 stars as of June 2026, HubSpot Most Used App 2025, and ranked 69th on G2 2026 Best Global Software: the strongest third-party validation track record in the meeting intelligence category
• ✓Bot-free capture now generally available alongside the traditional meeting bot, with a generous free tier offering unlimited recordings, transcriptions, and basic AI summaries with no storage time limit
• ✓Business tier CRM field sync automatically maps and writes meeting insights into specific fields in Salesforce and HubSpot records, eliminating post-call manual CRM data entry for revenue teams

Limitations

• ⚠CRM sync is capped at 3 users per domain across Free, Premium, and Team tiers, and advanced AI summaries and action items are limited to reduced usage on the free plan, driving upgrade pressure for teams relying on these features daily
• ⚠CRM field sync, Deal View, coaching metrics, and AI scorecards are all Business-tier only at $25 per user per month annually, pricing out smaller sales teams that need revenue intelligence without a full enterprise commitment
• ⚠De-identified meeting data may be used by default to train in-house AI models with opt-out available in account settings: teams in sensitive industries should verify opt-out is configured before deployment

Pros

• ✓Most comprehensive free tier in the meeting intelligence category with unlimited transcription, 100 plus language support, API access, and mobile app at $0: enabling enterprise-level evaluation before any financial commitment
• ✓SOC 2 Type II, GDPR, and HIPAA compliance with BAA at Enterprise tier covers the widest range of regulated industries including healthcare, finance, and legal, with broader compliance coverage than most direct competitors
• ✓200 plus AI Apps for post-meeting automation including sales call analysis, objection tracking, content calendar generation, and BANT and MEDDIC extraction provide workflow depth well beyond simple transcription

Limitations

• ⚠AI credits are a one-time shared workspace pool that does not reset monthly; heavy users of AskFred and advanced AI summaries exhaust the allotment quickly, triggering auto-recharge at $5 per 50 credits unless explicitly disabled
• ⚠Notetaker bot joins meetings as a named participant on most plans; a Chrome extension provides bot-free recording as an alternative, but the bot remains the default and most visible capture method, which can create friction in sensitive client-facing calls
• ⚠Video recording is locked behind Business at $19 per seat per month annual, meaning teams that need to review screen content alongside transcripts must upgrade past Pro even for moderate usage needs