Fathom vs Granola (2026)

Fathom

by Fathom Video

Granola

by Granola, Inc.

Pros

• ✓Number one AI notetaker on G2 with over 6,900 reviews at 5.0 stars, plus HubSpot Most Used App 2025: the strongest third-party validation track record in the meeting intelligence category.
• ✓Bot-free capture is generally available alongside the traditional meeting bot, with a generous free tier offering unlimited recordings, transcriptions, and AI summaries and no storage time limit.
• ✓Business-tier CRM field sync automatically maps and writes meeting insights into specific fields in Salesforce and HubSpot records, eliminating post-call manual CRM data entry for revenue teams.

Limitations

• ⚠CRM sync is capped at 3 users per domain across Free, Premium, and Team tiers, and advanced AI summaries and action items are limited to reduced usage on the free plan, driving upgrade pressure for teams relying on these features daily
• ⚠CRM field sync, Deal View, coaching metrics, and AI scorecards are all Business-tier only at $25 per user per month annually, pricing out smaller sales teams that need revenue intelligence without a full enterprise commitment
• ⚠De-identified meeting data may be used by default to train in-house AI models with opt-out available in account settings: teams in sensitive industries should verify opt-out is configured before deployment

Pros

• ✓Bot-free architecture across any meeting platform (Zoom, Meet, Teams, Webex, Slack) from Mac, Windows, and iPhone without appearing as a participant, eliminating bot friction in client-facing calls and regulated meeting environments
• ✓$1.5B valuation from $125M Series C (March 2026) with enterprise customers including Vanta, Vercel, Gusto, Asana, Cursor, Lovable, Decagon, and Mistral AI, plus SOC 2 Type 2 certification completed July 2025 validating security posture for enterprise procurement
• ✓Business plan at $14 per user per month includes Attio, Notion, Slack, HubSpot, Affinity, Asana, Zapier, MCP integration, and personal API: competitive integration breadth at a price meaningfully below Otter.ai Business and Fathom Business tiers

Limitations

• ⚠Manual start required before each meeting: Granola does not auto-join or auto-record, so notes are missed if the user forgets to start the recording before a call begins
• ⚠Free tier notes older than 30 days require a paid upgrade to access: teams that discover the value of a specific meeting note after the 30-day window must upgrade to Business or Enterprise to retrieve it
• ⚠Org-wide model training opt-out and SSO require Enterprise at $35 per user per month; Business at $14 allows individual opt-out but not team-wide policy, which creates a compliance gap for teams in regulated industries below Enterprise budget