Fathom vs Granola (2026)

Fathom

by Fathom Video

Granola

by Granola, Inc.

Pros

• ✓Number one AI notetaker on G2 with over 6,900 reviews at 5.0 stars, plus HubSpot Most Used App 2025: the strongest third-party validation track record in the meeting intelligence category.
• ✓Bot-free capture is generally available alongside the traditional meeting bot, with a generous free tier offering unlimited recordings, transcriptions, and AI summaries and no storage time limit.
• ✓Business-tier CRM field sync automatically maps and writes meeting insights into specific fields in Salesforce and HubSpot records, eliminating post-call manual CRM data entry for revenue teams.

Limitations

• ⚠CRM sync is capped at 3 users per domain across Free, Premium, and Team tiers, and advanced AI summaries and action items are limited to reduced usage on the free plan, driving upgrade pressure for teams relying on these features daily
• ⚠CRM field sync, Deal View, coaching metrics, and AI scorecards are all Business-tier only at $25 per user per month annually, pricing out smaller sales teams that need revenue intelligence without a full enterprise commitment
• ⚠De-identified meeting data may be used by default to train in-house AI models with opt-out available in account settings: teams in sensitive industries should verify opt-out is configured before deployment

Pros

• ✓Captures audio from the device instead of sending a bot into the call, so it works with any meeting app, with apps for Mac, Windows, iPhone, Android and Apple Watch.
• ✓The free Basic plan includes unlimited AI meeting notes, AI chat, Recipes, templates, shared folders and the Slack integration, and its MCP server reaches Claude, ChatGPT, Cursor and other AI tools on every plan.
• ✓Enterprise adds HIPAA-compliant workspaces with a Business Associate Agreement, SCIM and an audit API at a published $35 per user per month, bought in the app.

Limitations

• ⚠Recording must be started manually for each meeting because Granola does not auto-join or auto-record calls, so a meeting nobody starts is not captured.
• ⚠Audio is deleted after transcription, so there is no recording to play back, and the free Basic plan shows only the last 30 days of notes in the app.
• ⚠HIPAA coverage, SSO, SCIM and a workspace-wide training opt-out require Enterprise, SSO is offered to teams of 50 or more users, and Business allows only a per-user opt-out.