Maxdesk is a help desk and ticketing system from MXG Infotech Private Limited in Bengaluru, India. It turns email sent to a support address the team owns into tickets and adds SLA policies with business hours, no-code automations, canned templates, a knowledge base, a live reporting dashboard, roles, groups and permissions, and an audit trail on every change. Every plan includes unlimited agents, and pricing is set per workspace rather than per agent.
The Elite plan adds two AI agents that work on email tickets. A triage agent reads each new ticket, sets its priority, files it by category and assigns it to the teammate with the fewest open tickets. A resolver agent drafts a full reply from the conversation and sends it once its confidence is high enough, leaving the rest for a person. Elite also includes an AI Copilot response assistant, ticket summaries, live translations, sentiment and urgency detection, and an AI usage dashboard.
Pricing is in US dollars, per workspace per month. The Free plan is $0 with unlimited agents and tickets under fair usage, a rolling three months of ticket, report and audit history, and Maxdesk branding on outbound email. Pro is $20 and adds custom branding, advanced reports and export, 12 months of history, and removes ads and the Maxdesk email footer. Elite is $99 and adds the two AI agents, up to 5,000 AI responses a month with extra response packs available, and 24 months of history. An enterprise plan is available through sales.
Maxdesk suits teams that handle support over email and want to add people without adding seat costs. Teams that need AI support across chat, WhatsApp and voice as well as email should look at Robylon. Teams that want to keep their current help desk and add an AI agent to it should look at eesel AI. Teams that prefer to run support from inside Gmail should look at Hiver.
