Freshsales

Name: Freshsales
Price: 9 USD
Author: Freshworks

by Freshworks

Independently Reviewed

AI-powered sales CRM with Freddy AI for lead scoring, deal insights, and sales automation. Free tier; Growth $9/user/mo; Pro $39/user/mo; Enterprise $59/user/mo.

From

freemium ↗

GitHub

—

Stars

4.5 / 5

1,234 reviews ↗

MCP

Compatible

Freshsales is the AI-powered sales CRM from Freshworks (NASDAQ: FRSH), the publicly-traded SaaS company serving 74,000+ businesses globally with a unified suite covering sales, customer support (Freshdesk), IT service management (Freshservice), and marketing (Freshmarketer). Built with native Freddy AI integration, Freshsales combines pipeline management, lead scoring, deal insights, sales sequences, and AI-powered automation in a unified system designed for SMB and mid-market sales teams that find Salesforce too enterprise-heavy or HubSpot too marketing-led. Pricing is fully public with a 21-day free trial and no credit card required. Free tier covers basic pipeline management. Growth at $9/user/month (annual) covers startups and SMBs with kanban views, built-in chat/email/phone, workflows, product catalog, and 1 CPQ license. Pro at $39/user/month (annual) adds Freddy AI lead scoring, deal insights, advanced sequences, and AI forecasting. Enterprise at $59/user/month (annual) adds custom modules, advanced workflows, sandbox, and dedicated account manager. Monthly billing is also available at higher rates. Freshsales' differentiation versus Salesforce, HubSpot, and Pipedrive is the AI-first design with accessible SMB pricing combined with the broader Freshworks ecosystem. Rather than being a pure CRM (Pipedrive pattern) or marketing-led platform (HubSpot pattern), Freshsales lets SMB and mid-market organizations consolidate sales, customer support, IT, and marketing on a single Freshworks Neo platform. The Freddy AI integration provides modern AI sales capabilities at price points materially below Salesforce. Freshsales capabilities include AI-powered pipeline management, Freddy AI for lead scoring and deal insights, sales campaigns and email sequences, lead capture and routing, conversation intelligence, mobile apps, integration with major business tools, and the broader Freshworks Neo platform. The platform serves SMB to mid-market sales teams globally across SaaS, ecommerce, professional services, and other B2B industries. Freshworks is SOC 2 Type II certified, ISO 27001 certified, and CCPA compliant. Not affiliated.

Pricing

freemium · $9

View pricing ↗

Segment

smb

Setup

easy

Verified

Jun 21, 2026

Transparency

Public

Contract

Monthly or Annual

Data training

Not Disclosed

Autonomy

Human Optional

Capabilities

pipeline-managementcrm-syncemail-optimisationlead-generationforecasting

Pros & Limitations

Editorial assessment

Pros

✓Accessible SMB pricing from $9/user makes AI CRM available at SMB price points: materially cheaper than Salesforce Sales Cloud Professional ($100/user) or HubSpot Sales Hub Professional ($90/seat) for similar AI capabilities.
✓Broader Freshworks Neo platform reduces tool sprawl: sales, customer support (Freshdesk), IT (Freshservice), and marketing (Freshmarketer) on a unified platform, better unit economics than separate vendor stacks.
✓Freddy AI native integration provides modern AI sales capabilities: lead scoring, deal insights, conversation analysis, and content generation built into the CRM rather than as separate tools, better workflow than stitching together AI add-ons.

Limitations

⚠Less workflow depth than Salesforce or HubSpot Sales Hub: Freshsales is solid for SMB and mid-market but lacks the workflow customization, AppExchange ecosystem, and enterprise sales-specific features that Salesforce provides for complex enterprise sales.
⚠Smaller installed base than Salesforce or HubSpot: 74,000+ customers is meaningful but materially smaller than Salesforce's 150,000+ or HubSpot's 200,000+ customer bases, with fewer reference customers and consulting partners.
⚠Freddy AI capability depth lags specialized AI sales tools: Freshsales AI is competent for integrated CRM workflows but specialized tools (Gong for conversation intelligence, Apollo.io for prospect data) may provide deeper capabilities for specific use cases.

Technical Details

Deployment

webapimobile

Model architectureProprietary

Avg setup time< 1 day for SMB (sign up, configure pipelines, import contacts, generate first AI lead scores); 2-6 weeks for Pro/Enterprise with full sales team rollout and integrations

Autonomous rateConfigurable: Freddy AI handles autonomous lead scoring, deal insights, and content generation within configured guardrails; sales reps approve all customer-facing actions

Integrations

FreshchatFreshdeskGmailHubSpotMicrosoft OutlookSlackZapierZoom

Security

SOC 2 Type IIISO 27001CCPA