Freshsales

Freshsales is the AI-powered sales CRM from Freshworks (NASDAQ: FRSH), the publicly-traded SaaS company serving 74,000+ businesses globally with a unified suite covering sales, customer support (Freshdesk), IT service management (Freshservice), and marketing (Freshmarketer). Built with native Freddy AI integration, Freshsales combines pipeline management, lead scoring, deal insights, sales sequences, and AI-powered automation in a unified system designed for SMB and mid-market sales teams that find Salesforce too enterprise-heavy or HubSpot too marketing-led. Pricing is fully public and self-serve, with a 21-day free trial and no credit card required. There is no permanently free plan. Growth at $9/user/month billed annually ($11 monthly) covers startups and SMBs with kanban views, built-in chat/email/phone, workflows, product catalog, and 1 CPQ license. Pro at $39/user/month annual ($47 monthly) adds Freddy AI lead scoring, deal insights, advanced sequences, and AI forecasting. Enterprise at $59/user/month annual ($71 monthly) adds custom modules, advanced workflows, sandbox, and dedicated account manager. All prices are USD. The entry Growth tier does not include Freddy AI lead scoring, which begins at Pro. Generative add-ons are billed separately: the Freddy AI Agent runs $49 per 100 sessions and a Branded documents add-on is $19/user/month. Freshsales' differentiation versus Salesforce, HubSpot, and Pipedrive is the AI-first design with accessible SMB pricing combined with the broader Freshworks ecosystem. Rather than being a pure CRM (Pipedrive pattern) or marketing-led platform (HubSpot pattern), Freshsales lets SMB and mid-market organizations consolidate sales, customer support, IT, and marketing on a single Freshworks Neo platform. The Freddy AI integration provides modern AI sales capabilities at price points materially below Salesforce. Freshsales capabilities include AI-powered pipeline management, Freddy AI for lead scoring and deal insights, sales campaigns and email sequences, lead capture and routing, conversation intelligence, mobile apps, and integration with major business tools. The platform serves SMB to mid-market sales teams globally across SaaS, ecommerce, professional services, and other B2B industries. Freshworks is SOC 2 Type II certified, ISO 27001 certified, and CCPA compliant, and per its privacy notice trains its algorithms on customer data with an opt-out available in-product. As of Q3 2026, Freshsales remains a strong value option for SMB and mid-market sales teams wanting integrated AI without enterprise pricing.