Freshsales

Freshsales is the AI-powered sales CRM from Freshworks (NASDAQ: FRSH) — the publicly-traded SaaS company serving 74,000+ businesses globally with a unified suite covering sales, customer support (Freshdesk), IT service management (Freshservice), and marketing (Freshmarketer). Built with native Freddy AI integration, Freshsales combines pipeline management, lead scoring, deal insights, sales sequences, and AI-powered automation in a unified system designed for SMB and mid-market sales teams that find Salesforce too enterprise-heavy or HubSpot too marketing-led. Pricing starts at $9/user/month with new pricing plans launched recently. Tiered subscription scaling provides Growth, Pro, and Enterprise tiers with expanded AI capabilities, integrations, and support at higher prices. Public benchmarks place typical Freshsales deployments in the $9-$80/user/month range depending on tier and modules selected, with annual billing offering material discounts. Custom enterprise pricing covers larger deployments with SSO, advanced security, and dedicated success manager. Freshsales' differentiation versus Salesforce, HubSpot, and Pipedrive is the AI-first design with accessible SMB pricing combined with the broader Freshworks ecosystem: rather than being a pure CRM (Pipedrive pattern) or marketing-led platform (HubSpot pattern), Freshsales lets SMB and mid-market organizations consolidate sales + customer support + IT + marketing on a single Freshworks Neo platform. The Freddy AI integration provides modern AI sales capabilities (lead scoring, deal insights, conversation analysis, content generation) at price points materially below Salesforce. Freshsales capabilities include AI-powered sales CRM with pipeline management, Freddy AI for lead scoring and deal insights, sales campaigns and email sequences, lead capture and routing, conversation intelligence, mobile apps, integration with major business tools, and the broader Freshworks Neo platform integration. The platform serves SMB to mid-market sales teams globally across SaaS, ecommerce, professional services, and other B2B industries. Freshsales operates under SOC 2 Type II, ISO 27001, GDPR, HIPAA, and broader enterprise compliance.