Freshsales

Name: Freshsales
Author: Freshworks

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AI-powered CRM with Freddy AI for lead scoring, deal insights, and automated sales sequences.

Freshsales is a CRM with built-in AI from Freddy — Freshworks' AI engine. It scores leads, predicts deal outcomes, suggests next best actions, and automates email sequences. Part of the broader Freshworks customer platform.

Capabilities

pipeline-managementcrm-syncemail-optimisationlead-generationforecasting

Pros & Limitations

Editorial assessment

Pros

✓Strong free tier for small teams
✓Native Freshworks ecosystem integration
✓Good AI lead scoring at affordable price

Limitations

⚠Less powerful than Salesforce for enterprise
⚠AI features require higher plans
⚠Best value within Freshworks ecosystem

Technical Details

Deployment

webapimobile

Difficultyeasy

Model architectureProprietary

Avg setup time2 hours

Integrations

FreshdeskFreshchatHubSpotGmailOutlookSlackZapierZoom

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Commercial

Pricing modelfreemium

Starting priceFree

Customer segmentsmb

Industries

smbb2bsaasecommerce

Rating

4.1/ 5

★★★★★

Editorial score

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