Customers.ai

Customers.ai is the identity resolution platform purpose-built for ecommerce brands using Klaviyo, designed to identify anonymous website visitors (who they are, their email, their LinkedIn profile) and feed those identities back into Klaviyo for email and SMS conversion campaigns. Founded with a focus on the post-cookie identity resolution problem affecting ecommerce, Customers.ai has grown into a leading specialized brand in the identity resolution category for DTC, ecommerce, and B2C brands. Pricing follows a resolution-based tiered model: Starter at $600/month covers 3,000 resolutions/month with $0.20 per additional resolution. Grow at $900/month covers 5,000 resolutions/month with $0.18 per additional resolution. Scale at $1,500/month covers 10,000 resolutions/month with $0.15 per additional resolution. All plans include a 7-day free trial without credit card. Custom enterprise pricing is available for higher resolution volumes. The pricing structure aligns directly with conversion ROI — brands pay for actual identity resolutions delivered rather than abstract platform fees. Customers.ai's differentiation versus general marketing automation (Klaviyo, Mailchimp), retargeting platforms (AdRoll, Criterion), and identity providers (LiveRamp, Acxiom) is the Klaviyo-first integration combined with website-visitor-to-email resolution: rather than working with first-party customer data only (Klaviyo pattern) or selling broad anonymous audience data (LiveRamp pattern), Customers.ai bridges the gap by identifying specific anonymous visitors on a brand's website and providing their contact information for direct outreach. This produces materially better conversion rates than traditional retargeting for ecommerce brands. Customers.ai capabilities include website visitor identity resolution, Klaviyo integration for email/SMS campaigns, conversion analytics, audience segmentation, and integration with major ecommerce platforms (Shopify, BigCommerce, Magento). The platform is positioned for SMB and mid-market DTC brands rather than enterprise, though larger deployments are supported through custom pricing. Customers.ai operates under SOC 2 Type II and GDPR compliance.