Botpress vs Haptik (2026)

Botpress

by Botpress

Haptik

by Jio Haptik

Pros

• ✓Botpress Desk, an integrated AI helpdesk, handles bot and human conversations in one interface, alongside Studio for visual design, Viber for natural-language agent building and the ADK for developers, all on the same plans.
• ✓Hub integrations including Salesforce, HubSpot, Zendesk and Pipedrive, a documented public REST API, and support for calling tools exposed by third-party MCP servers.
• ✓Conversation-based pricing with AI usage included on paid plans, unlimited AI agents from Plus, a free plan with 100 conversations, and SOC 2 Type II, GDPR and HIPAA compliance shown on its enterprise page.

Limitations

• –Auto-recharge on conversation packs cannot be disabled, and AI spend credit grants are added automatically at 95% of the allowance, so monthly spend is not capped.
• –Teams, routing, RBAC and team analytics start at the Team tier, and the voice channel, an uptime SLA, a security review and custom storage are Enterprise-only on a custom contract.
• –New deployments run only on Botpress Cloud because the vendor has sunset v12 and every self-hosted version, and emulator conversations count against the paid conversation quota during testing.

Pros

• ✓Agents for customer service, sales, booking, lead qualification and voice calls run on one platform and deploy across web, WhatsApp, Instagram, Facebook Messenger and phone in 100+ languages.
• ✓The integrations page lists Salesforce, Zendesk, Freshdesk, HubSpot, Genesys and NICE CXone for help desk and CRM work, Shopify and Magento for commerce, and Stripe, Razorpay and PayU for payments, with REST APIs and a choice of AI models, including the customer's own.
• ✓Security pages list ISO/IEC 27001:2022 certification, HIPAA compliance, GDPR, CCPA and PDPA, with hosting on AWS and Azure and deployments in the US, India and Singapore.

Limitations

• –No published prices, and the published terms set a 36-month initial term with half the first-year fee due before the kickoff call.
• –The published terms let Haptik use non-identifying conversational data in aggregate for its machine learning and other purposes, and the only terms on its site are titled for India.
• –The 85-90% automation rate on the customer service agent page states no sample, there is no MCP server, the public release notes on its docs site stop in 2022, and G2 reviewers report about two months to implement.