Aisera

Aisera is the enterprise agentic AI platform built for large organizations needing to automate IT service management, HR service desk, customer service, and finance operations with autonomous AI agents. Founded in 2017, Aisera grew into one of the leading enterprise AI service desk brands before being acquired by Automation Anywhere, which completed the acquisition in 2025 and now lists Aisera on G2 under the Automation Anywhere brand. The acquisition positions Aisera's self-service AI agents for IT, HR, and customer service alongside Automation Anywhere's Agentic Process Automation for core operations, creating what the companies describe as the most comprehensive agentic automation portfolio. Aisera operates across four enterprise function modules: AISM (AI Service Management for IT), AICX (AI Customer Experience), AIHR (human resources automation), and AISales for revenue operations. Each module is priced and deployed separately with shared underlying agentic AI infrastructure. Pricing is enterprise-only with no public rates. Public benchmarks place Aisera deployments in the $200,000-$2,000,000+ per year range depending on company size, modules selected, and conversation volume. Implementation typically runs 4-12 months for multi-module deployments. Aisera AI capabilities include AI Service Desk (autonomous IT ticket resolution), AI Voicebot, AI Email Bot, AI Workflow Studio (no-code agent builder), and AI Insights (analytics across all AI interactions). The platform integrates with ServiceNow, Salesforce, Workday, Microsoft Teams, Slack, and 500+ enterprise tools, supporting the full range of IT, HR, and customer service workflows without requiring enterprises to replace their existing systems of record. Aisera's differentiation versus ServiceNow, Zendesk, and Salesforce is the agentic AI native architecture combined with multi-function breadth: rather than starting from a single enterprise function and adding AI, Aisera was built around autonomous AI agents handling end-to-end resolution across IT, HR, and customer-facing operations. Documented customers include NJ Transit, where Aisera's internal AI agent Travis enabled employees to resolve IT issues autonomously across Microsoft Teams, reducing help desk reliance. The platform natively supports the Model Context Protocol (MCP) for multi-agent collaboration across the enterprise, and participates in the A2A (Agent-to-Agent) communication standard as an approved partner. This positions Aisera within AI-native enterprise orchestration ecosystems rather than as a standalone AI tool. Aisera is not the right fit for SMBs, mid-market teams, or any organization without the budget and change management capacity for a $200K+ annual enterprise AI deployment. Freshservice (from $19/agent/month) provides comparable ITSM automation for mid-market teams. Zendesk (from $55/agent/month) serves customer service at accessible pricing. Help Scout (from $25/user/month) serves SMB support teams. Q2 2026 state: Automation Anywhere acquisition completed. G2 listing now shows "By Automation Anywhere." Trust Center at trust.aisera.com confirms SOC 2 Type II (2025 report) and ISO 27001 (2025 certificate). GDPR, HIPAA, and FedRAMP are not listed in the Trust Center as of May 2026. Aisera continues to operate under its own brand and website.

Free · Every Two Weeks

AI Agent Price & Rating Tracker

Price changes, new agent launches, acquisitions, and rating updates across 330+ AI agents, verified against live vendor data every 14 days.

No spam. Unsubscribe anytime. We never share your email.