Aisera

Aisera is the enterprise agentic AI platform built for large organizations needing to automate IT service management, HR service desk, customer service, and finance operations with autonomous AI agents. Founded in 2017, Aisera grew into one of the leading enterprise AI service desk brands before being acquired by Automation Anywhere, which completed the acquisition in 2025 and now lists Aisera on G2 under the Automation Anywhere brand. The acquisition positions Aisera's self-service AI agents for IT, HR, and customer service alongside Automation Anywhere's Agentic Process Automation for core operations, creating what the companies describe as the most comprehensive agentic automation portfolio. Aisera operates across four enterprise function modules: AISM (AI Service Management for IT), AICX (AI Customer Experience), AIHR (human resources automation), and AISales for revenue operations. Each module is priced and deployed separately with shared underlying agentic AI infrastructure. Pricing is enterprise-only with no public rates, and the pricing page routes to a demo request. Public benchmarks place Aisera deployments in the $200,000-$2,000,000+ per year range depending on company size, modules selected, and conversation volume. Implementation typically runs 4-12 months for multi-module deployments. Aisera AI capabilities include AI Service Desk (autonomous IT ticket resolution), AI Voicebot, AI Email Bot, AI Workflow Studio (no-code agent builder), and AI Insights (analytics across all AI interactions). The platform integrates with ServiceNow, Salesforce, Workday, Microsoft Teams, Slack, and 500+ enterprise tools, supporting the full range of IT, HR, and customer service workflows without requiring enterprises to replace their existing systems of record. Aisera's differentiation versus ServiceNow, Zendesk, and Salesforce is the agentic AI native architecture combined with multi-function breadth: rather than starting from a single enterprise function and adding AI, Aisera was built around autonomous AI agents handling end-to-end resolution across IT, HR, and customer-facing operations. Documented customers include NJ Transit, where Aisera's internal AI agent Travis enabled employees to resolve IT issues autonomously across Microsoft Teams, reducing help desk reliance. Aisera's System of AI Agents launched with native support for the Model Context Protocol (MCP) and Agent-to-Agent (A2A) communication for multi-agent collaboration across the enterprise; Aisera has publicly demonstrated an MCP server that external MCP clients such as Claude Desktop connect into. This positions Aisera within AI-native enterprise orchestration ecosystems rather than as a standalone AI tool. Aisera is not the right fit for SMBs, mid-market teams, or any organization without the budget and change management capacity for a $200K+ annual enterprise AI deployment. Freshservice (from $19/mo billed annually) provides comparable ITSM automation for mid-market teams. Zendesk serves customer service at accessible pricing. Help Scout (from $25/mo billed annually) serves SMB support teams. Q3 2026 state: the Automation Anywhere acquisition is complete and the G2 profile now reads By Automation Anywhere, while Aisera continues under its own brand and website. Aisera's public site displays SOC 2 Type II, ISO 27001, GDPR, HIPAA (via a Business Associate Agreement), CCPA, and CSA STAR Level 1 certifications; its Drata Trust Center at trust.aisera.com is access-gated and the security page redirects to Automation Anywhere's Cloud Trust page. FedRAMP is not held.