Aisera

Aisera is the enterprise agentic AI platform built for large organizations needing to automate IT service management, HR service desk, customer service, and finance operations with autonomous AI agents. Founded in 2017, Aisera has grown into a leading enterprise AI brand serving Fortune 500 customers including Workday, Zoom, McAfee, and Dartmouth, with a defining position in the enterprise AI service desk and AIOps category. Pricing is enterprise-only with no public self-serve tier. Public benchmarks place Aisera deployments in the $200,000-$2,000,000+ per year range depending on company size, modules selected (AI Service Desk, AI Customer Service, AI Sales, AI HR), and conversation volume. The platform offers AISM (AI Service Management) for IT, AICX (AI Customer Experience) for customer service, AIHR for human resources, and AISales for revenue operations — each priced and deployed as separate modules with shared underlying agentic AI infrastructure. Aisera's differentiation versus ServiceNow, Zendesk, and Salesforce is the agentic AI native architecture and breadth of enterprise function coverage: rather than starting from a single function (ITSM, CRM, customer service) and adding AI, Aisera was built from inception around autonomous AI agents that handle end-to-end resolution across multiple enterprise functions. This makes Aisera the platform of choice for enterprises consolidating their AI-powered employee and customer service across IT, HR, and customer-facing operations. Aisera AI capabilities include AI Service Desk (autonomous IT ticket resolution), AI Voicebot, AI Email Bot, AI Workflow Studio (no-code agent builder), and AI Insights (analytics across all AI interactions). The platform integrates with ServiceNow, Salesforce, Workday, Microsoft Teams, Slack, and 500+ enterprise tools. Aisera has raised $130M+ from venture investors and operates under SOC 2 Type II, ISO 27001, GDPR, HIPAA, and FedRAMP-aligned compliance for federal customers.